68029751 - REGULATORY SPECIALIST II

Requisition No: 871628 

Agency: Agency for Health Care Administration

Working Title: 68029751 - REGULATORY SPECIALIST II

 Pay Plan: Career Service

Position Number: 68029751 

Salary:  $1,336.92 - $1,450.00 Biweekly 

Posting Closing Date: 03/13/2026 

Total Compensation Estimator Tool

Where You Will Work:

The Bureau of Field Operations is responsible for the survey and certification process of health care facilities across the State of Florida.

These surveys ensure that all state licensed, and federally certified health care facilities meet the established state and/or federal requirements and patients and residents receive safe, quality health care.

Field Operations staff also ensure the safety of residents in health care facilities when emergencies such as natural disasters occur.

The Work You Will Do:

This is a professional position performing regulation activities which includes ACTS/iQIES data entry, complaint analysis, and resolving consumer complaints.

Utilizes independent judgment in drafting replies and communicating information to consumers, facilities, business entities, government agencies, etc., and answers questions concerning health care related topics from consumers.

Makes recommendations and alerts Supervisor to problematic situations and patterns of suspicious facility activities. 

The incumbent works independently or as part of a team to input data/complaints into Versa.

The incumbent is responsible for researching and gathering data, handling other routine duties, and exercises independent judgement in order to meet deadlines.

Ensures that complaints are manually and accurately transferred into the ACTS and iQIES databases within one working day.

As a member of the call intake team, ensures Contact Center calls are answered, routed in a consumer-friendly manner, and documented appropriately.

Develops, maintains and runs various special reports concerning health care facility complaint activities.

Develops and monitors weekly activity reports as well as monthly reports.

Communicates and interacts effectively with other Unit staff.

Makes recommendations and alerts Field Office Manager to problematic situations and patterns of suspicious facility activities.

Serves as a back-up to the Regulatory Specialist III, Regulatory Specialist I and Administrative Secretary with regard to complaint entry, reporting, telephone and mail duties.

Assists with ongoing development of office Reference Manuals, User Manuals and assists with providing training to unit staff on designated software programs. 

Performs other duties as assigned.  

This position has been identified as mission essential.

The incumbent in this position may be required to work during the weekend or on holidays.

In addition, mission essential personnel will be required to work during disasters, to include but not limited to, work before, during and/or beyond normal work hours or days in the event of an emergency.

Emergency work may involve the incumbent to work in another county or staffing location to assist other State Agencies with emergency work.

Emergency duties may include, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.

A good attendance record is essential for any individual in this position as the work involved occurs daily and is time-critical. 

The individual in this position is expected to report to work daily and on time. 

Leave must be requested in advance except in emergency circumstances not under the control of the employee.

Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. We offer an excellent array of benefits, including:

•              Health insurance (i.e., individual and family coverage) to eligible employees

•              Life insurance; $25,000 policy is free plus option to purchase additional life insurance

•              Dental, vision and supplemental insurance

•              State of Florida retirement options, including employer contributions

•              Ability to earn up to 104 hours of paid annual leave as a new employee with the State of Florida

•              Ability to earn up to 104 hours of sick leave annually

•              Nine paid holidays and 1 personal holiday each year

•              Opportunities for career advancement

•              Tuition waivers (accepted by major Florida Colleges/universities)

•              Student loan forgiveness opportunities (eligibility required)

•              Training opportunities

•              Flexible Spending Accounts

•              Shared Savings Program for select medical services

•              Lower copays for prescription drugs

•              Health and Wellness discounts

For a more complete list of benefits, please visit https://www.mybenefits.myflorida.com/

KNOWLEDGE, SKILLS, AND ABILITIES

Ability to prioritize workload effectively.

Ability to develop and manipulate various reports.

Possesses effective written, and verbal communication skills.

Knowledge of the principles and techniques of effective communication.

Ability to compile, organize and analyze data.

Knowledge of correct grammar usage, and basic arithmetic.

Knowledge of basic computer skills with regard to word processing and e-mail systems and can effectively learn the computer programs used in the Agency.

Ability to input, use, store, retrieve information, and review for accuracy.

Ability to prepare correspondence and administrative reports.

Ability to understand and apply applicable rules, regulations, policies and procedures.

Ability to utilize problem-solving techniques.

Ability to work independently.

Ability to use scanning and tracking systems.

Ability to establish and maintain effective working relationships with others.

MINIMUM QUALIFICATIONS REQUIREMENTS

Three years of experience in administrative work, professional regulation, consumer complaint program work, business administration, customer or public relations, investigations or documenting consumer complaints.

One year of experience working in a high call volume setting, providing a professional level of customer service, explaining complex medical or technical information. 

LICENSURE, CERTIFICATION, OR REGISTRATION REQUIREMENTS

N/A

CONTACT: MICHELLE HART 850-412-4512

BACKGROUND SCREENING

It is the policy of the Florida Agency for Health Care Administration that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S.  No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.  Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.