68048500 - GOVERNMENT OPERATIONS CONSULTANT I

Requisition No: 878441 

Agency: Agency for Health Care Administration

Working Title: 68048500 - GOVERNMENT OPERATIONS CONSULTANT I

 Pay Plan: Career Service

Position Number: 68048500 

Salary:  $1,789.58 Biweekly 

Posting Closing Date: 07/01/2026 

Total Compensation Estimator Tool

Agency Overview:

The Agency for Health Care Administration (AHCA) is Florida's chief health policy and planning entity.

The Agency is responsible for administering the Florida Medicaid program, the licensure and regulation of nearly 50,000 health care facilities, and empowering consumers through health care transparency initiatives.

Under the direction of the Agency Secretary, AHCA is focused on advancing Governor DeSantis’ vision for Florida’s health care system to be the most cost-effective, transparent, and high-quality health care system in the nation.

The Medicaid program provides low-income families and individuals with access to health care. 

If you have a desire to use your talent and skills at an organization that provides critical services to millions of individuals and families across the state, AHCA invites you to apply to become an essential member of our team.

As one of Florida’s leading state agencies, AHCA’s diverse workforce community of more than 1,400 employees is proud of its efforts to serve the people of Florida.

Agency Objectives:

HIGH QUALITY

Emphasizing quality in all that we do to improve health outcomes, always putting the individual first.

TRANSPARENT

Supporting initiatives that promote transparency and empower consumers in making well informed healthcare decisions.

COST-EFFECTIVE

Leveraging Florida’s buying power in delivering high quality care at the lowest cost to taxpayers.

Position Overview:

This is an exciting opportunity to help shape the quality of health care in Florida.

We are seeking to hire a Government Operations Consultant I who desires to work to enhance the delivery of health care services through the Florida Medicaid Program. 

This position requires a candidate who is creative, flexible, innovative, and who will thrive in a fast-paced, team based work environment.

This position is located in the Bureau of Medicaid Quality.

Medicaid Quality provides data-driven, focused and systematic feedback on the quality of Florida’s Medicaid program to federal and state agencies, Medicaid recipients, Medicaid managed care plans, and providers.

The Bureau of Medicaid Quality has a strong focus on providing more comprehensive care, improving health outcomes, and reducing costs.

This position is responsible for advanced administrative, consultative, and technical assistance activities related to a variety of operational procedures within the bureau.

Knowledge

The incumbent is responsible for:

•Maintaining up-to-date knowledge of Agency rules and regulations pertaining to personnel management policies and procedures, including evaluating its impact on bureau operations.

•Maintaining up-to-date knowledge of programs and systems used by the Agency, such as CorrFlow, Statewide Travel Management System, and My Florida Market Place.

•Acquiring and maintaining general knowledge about the Florida Medicaid and KidCare programs and the functional responsibilities of sections/units within the bureau, including Agency administrative procedures that affect office management practices.

Communication

The incumbent is responsible for:

•Developing constructive and cooperative working relationships with others in order to fufill the duties of the position.

•Attending personnel related meetings.

•Conducting training for new employees on bureau administrative and operational processes, including providing a welcome packet with information for new employees.

•Conducting training if changes occur to the personnel policies and procedures, including providing technical assistance/training to staff to ensure effective implementation.

•Serving as CorrFlow lead for the bureau.

•Serving as the central point of contact for all personnel issues within the bureau.

•Serving as the liaison between Human Resources and the bureau.

•Managing the general Quality Inbox, including making assignments to appropriate staff and ensuring completion of close out of tasks.

•Notifying managers within the bureau timely of any personnel actions that need to be completed in order to ensure compliance with Agency policies and procedures.

•Assisting with the development, maintenance, and review of policies and procedures for accuracy and completeness to ensure that the bureau operates in accordance with the goals and objectives of the Agency, state and federal laws, rules, regulations, and guidelines.

Personnel Administration

The incumbent in this position is responsible for preparing, reviewing, and completing all personnel action requests (appointments, demotions, transfers, etc.) for the bureau, including:

•Maintaining accurate and complete personnel files.

•Assisting managers in preparing job descriptions and in the annual review of position descriptions to ensure alignment with staff duties and responsibilities.

•Assisting managers in the preparation of advertisements.

•Performing a preliminary screening of applications to review for accuracy and completeness.

•Scheduling interviews with potential candidates, on behalf of the hiring manager, and preparing interview packets.

•Conducting pre-screening interviews with applicants, as requested by the hiring manager.

•Ensuring interviewees complete the necessary paperwork (signed application, background screening and verification form, etc.) on the date of the interview.

•Tracking completion of all bureau employee training requirements.

•Tracking completion of performance expectation setting/evaluations by managers within the bureau, in accordance with Agency policies.

Office Management

The incumbent in this position is responsible for:

•Providing administrative support to bureau Agency for Health Care Administrators.

•Serving as lead for the following:

       o Maintaining, restocking, and assisting with office equipment.

       o Developing, managing, and maintaining the inventory of office supplies.

       o Processing and tracking invoices related to copy machines, FedEx, and the Florida Administrative Register.

       o Coordinating surplus and office moves.

       o Handling the bureau’s mail daily and distributing to staff, as appropriate.

       o Coordinating and assisting with the archiving process.

•Serving as the safety warden for the bureau.

•Assisting with the compiling, arranging, or redacting of data and documents.

Other related duties as requested.

This position will be hired at the non-negotiable rate of $1,789.58 bi-weekly.

This position is not a remote or telework position.

Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. We offer an excellent array of benefits, including:

•              Health insurance (i.e., individual and family coverage) to eligible employees

•              Life insurance; $25,000 policy is free plus option to purchase additional life insurance

•              Dental, vision and supplemental insurance

•              State of Florida retirement options, including employer contributions

•              Ability to earn up to 104 hours of paid annual leave as a new employee with the State of Florida

•              Ability to earn up to 104 hours of sick leave annually

•              Nine paid holidays and 1 personal holiday each year

•              Opportunities for career advancement

•              Tuition waivers (accepted by major Florida Colleges/universities)

•              Student loan forgiveness opportunities (eligibility required)

•              Training opportunities

•              Flexible Spending Accounts

•              Shared Savings Program for select medical services

•              Lower copays for prescription drugs

•              Health and Wellness discounts

For a more complete list of benefits, please visit https://www.mybenefits.myflorida.com/

For more information about the Bureau of Medicaid Quality, please visit our website at http://ahca.myflorida.com/Medicaid/index.shtml.

Join us at the Agency for Health Care Administration in fulfilling our mission to provide “Better Health Care for all Floridians.”

KNOWLEDGE, SKILLS, AND ABILITIES

•Knowledge of the methods of data collection and analysis.

•Knowledge of basic management principles and practices.

•Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document work flow and other activities relating to the improvement of operational and management practices.

•Ability to organize data into logical format for presentation in reports, documents and other written materials.

•Ability to conduct fact-finding research.

•Ability to utilize problem-solving techniques.

•Ability to understand and apply applicable rules, regulations, policies and procedures relating to operational and management analysis activities.

•Ability to plan, organize and coordinate work assignments.

•Ability to communicate effectively.

•Ability to establish and maintain effective working relationships with others.

•Ability to travel with or without accommodation.

MINIMUM QUALIFICATIONS REQUIREMENTS

•Three years of professional experience in systems analysis, program planning, program evaluation, and/or administrative work.

Preferred Qualifications:

Experience with My Florida Market Place.

Experience with Florida's Statewide Travel Management System.

LICENSURE, CERTIFICATION, OR REGISTRATION REQUIREMENTS

N/A

CONTACT: RANADA HOWARD 850-412-4191

BACKGROUND SCREENING

It is the policy of the Florida Agency for Health Care Administration that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S.  No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.  Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.