68048715 - GOVERNMENT OPERATIONS CONSULTANT II

Requisition No: 841644 

Agency: Agency for Health Care Administration

Working Title: 68048715 - GOVERNMENT OPERATIONS CONSULTANT II

 Pay Plan: Career Service

Position Number: 68048715 

Salary:  $1,694.62- $2,203.01 Biweekly 

Posting Closing Date: 12/03/2024 

Total Compensation Estimator Tool

The Bureau of Field Operations is responsible for the survey and certification process of health care facilities across the State of Florida.

These surveys ensure that all state licensed, and federally certified health care facilities meet the established state and/or federal requirements and patients and residents receive safe, quality health care.

Field Operations staff also ensure the safety of residents in health care facilities when emergencies such as natural disasters occur.

The Work You'll Do:

Under the direct supervision of the General and Operations Manager I, the incumbent is responsible for providing independent and complex administrative and consultative support for data collected and used for survey and certification (S&C) activities and timelines within the Division of Health Care Policy and Oversight (HCPO), Bureau of Field Operations, Survey & Certification Support Branch.

Position Overview:

Provides direction, guidance, and instruction to HCPO staff in the management and operation of data reports, using a variety of software tools to create and refresh existing reports, and create simple to moderately complex queries.

This may include Tableau, SSRS, QCOR (Quality, Certification and Oversight Reports), SPIRIT (State Performance Integrated Reporting and Intelligence Tool), CASPER (Certification and Survey Provider Enhanced Reporting), SAS, SQL, & Survey Monkey.

Analyzes data for outliers, working with others to ensure corrections are made, and ensuring data is validated before release.

Assists in the generation of reports required under CMS SAPR (State Agency Performance Review)/SPSS (State Performance Standards System) to monitor federal performance requirements.

Conducts training for HCPO staff, as required. Shares best practices for performance improvement.

Identifies statewide operational problems and handles routine activities related to S&C data systems and activities.

This includes maintaining passwords for accounts that feed data into the DataMart, maintaining backup tapes, and activities related to system downtime or failed data refreshes.

Reviews administrative policies, procedures, guidelines, and related protocols to be implemented; evaluates impact on operations; identifies potential problems; recommends appropriate action.

Consults and collaborates with staff members to develop solutions for programmatic operational problems, especially those related to data integrity, inconsistencies, and outliers.

Performs other duties as required.

Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

     •         State Group Insurance Coverage Options, including health, life, dental, vision, and other supplemental insurance options;

     •         Flexible Spending Accounts;

     •         State of Florida retirement options, including employer contributions;

     •         Generous annual and sick leave benefits;

     •         9 paid holidays a year and 1 Personal Holiday each year;

     •         Career advancement opportunities;

     •         Tuition waiver for courses offered by Florida’s nationally ranked State University System ;

     •         Training and professional development opportunities;

     •         And more!

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of automated Survey Processing Environment (ASPEN) and/or iQIES software, operations and equipment related to the licensure and certification of health facilities, and the documentation of health facility surveys.

Knowledge of methods of data collection and analysis.

Ability to organize data into logical format for presentation in reports, documents, and other written materials.

Ability to conduct fact finding research and utilize problem-solving techniques.

Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document workflow and other activities relating to the improvement of management practices.

Ability to work independently.

Ability to understand and apply applicable rules, regulations, policies, and procedures relating to operational and management analysis activities.

Ability to plan, organize and coordinate work.

Ability to communicate effectively.

Ability to establish and maintain effective working relationships with others.

Knowledge of tables within ASPEN, iQIES, and Versa Regulation (VR).

Proficient in the use of Microsoft Office (Word, Excel, PowerPoint, Outlook, Access, Visio).

Proficient in the use of data query tools such as Tableau, TOAD, SAS, SSRS & SQL. Ability to lift 25 pounds with or without accommodation.

Ability to travel with or without accommodation.

MINIMUM QUALIFICATIONS REQUIREMENTS

Two (2) years of professional or nonprofessional experience in systems analysis, management analysis, or administrative work.

A bachelor's degree from an accredited college or university may substitute for one of the required years of experience.

A master's degree from an accredited college or university may substitute for an additional year of the required experience.

Preference will be given to candidates with experience or knowledge generating reports from the federal Certification and Survey Provider Enhanced Reporting (CASPER) system, Quality, Certification and Oversight Reports (QCOR) and SAS-VIYA, iQIES, Tableau, SSRS, TOAD, SAS, writing SQL statements and syntax queries.

LICENSURE, CERTIFICATION, OR REGISTRATION REQUIREMENTS

N/A

CONTACT: HOLLY JONES 850-412-4333

BACKGROUND SCREENING

It is the policy of the Florida Agency for Health Care Administration that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S.  No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.  Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.