68048715 - GOVERNMENT OPERATIONS CONSULTANT II

Requisition No: 866851 

Agency: Agency for Health Care Administration

Working Title: 68048715 - GOVERNMENT OPERATIONS CONSULTANT II

 Pay Plan: Career Service

Position Number: 68048715 

Salary:  $1,733.08- $2,253.00 Biweekly 

Posting Closing Date: 12/19/2025 

Total Compensation Estimator Tool

Where You Will Work:

The Bureau of Field Operations is responsible for the survey and certification process of health care facilities across the State of Florida.

These surveys ensure that all state licensed, and federally certified health care facilities meet the established state and/or federal requirements and patients and residents receive safe, quality health care.

Field Operations staff also ensure the safety of residents in health care facilities when emergencies such as natural disasters occur.

The Work You Will Do:

This is a highly responsible position reporting to the General and Operations Manager I withing the Survey & Certification Support Branch in the Division of Health Quality Assurance, Bureau of Field Operations.

The primary duties for this position include development of data reports, data extracts, and visualizations.

Duties also include oversight for electronic reporting of survey data by providers licensed or registered in Florida and certified under Medicare/Medicaid.

Duties also include: oversight for maintaining, using and meeting the bureau's data needs with the Automated Survey Processing Environment (ASPEN}, Certification and Survey Provider Enhanced Reports (CASPER), the Quality Improvement and Evaluation System (QIES & iQIES), and other database programs used by the Division.

The incumbent in this position will use a variety of software tools to create queries, reports, dashboards, and visualizations.

This may include Tableau, TOAD, QBIC, SAS, Postman Access, Excel, and SSRS.

Analyzes data for outliers, works with appropriate staff to ensure corrections are made, and ensures data is validated before release.

Ensures sufficient mechanisms are in place to monitor survey workload, improve data quality and meet federal & state workload requirements in accordance with the Mission & Priority Document, federal State Performance Standard System (SPSS) and federal laboratory State Agency Performance Requirements (SAPR}, as well as state statutory and rule required surveys.

This includes developing and conducting one-on-one or web-based or face-to-face training for the Bureau.

Shares best procedures for program improvement.

Provides database oversight for systems used to create data extracts and generate reports.

This includes monitoring for data integrity, identifying data outliers, maintaining passwords for accounts that feed data to the DataMart, maintaining back-up tapes, and troubleshooting equipment issues.

Communicates, both verbally and in writing, updated information and the status of upload completions, finalizations and outliers.

This includes the use of a variety of delivery methods (email, conference calls, face-to-face meetings, and web-based}

Develops, maintains, and enhances procedures and protocols.

Assists in the maintenance of error guides, upload references and job aids, and calculations for timelines compliance established federal and state requirements.

Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. We offer an excellent array of benefits, including:

•              Health insurance (i.e., individual and family coverage) to eligible employees

•              Life insurance; $25,000 policy is free plus option to purchase additional life insurance

•              Dental, vision and supplemental insurance

•              State of Florida retirement options, including employer contributions

•              Ability to earn up to 104 hours of paid annual leave as a new employee with the State of Florida

•              Ability to earn up to 104 hours of sick leave annually

•              Nine paid holidays and 1 personal holiday each year

•              Opportunities for career advancement

•              Tuition waivers (accepted by major Florida Colleges/universities)

•              Student loan forgiveness opportunities (eligibility required)

•              Training opportunities

•              Flexible Spending Accounts

•              Shared Savings Program for select medical services

•              Lower copays for prescription drugs

•              Health and Wellness discounts

For a more complete list of benefits, please visit https://www.mybenefits.myflorida.com/

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of automated Survey Processing Environment (ASPEN) and/or iQIES software, operations and equipment related to the licensure and certification of health facilities, and the documentation of health facility surveys.

Knowledge of methods of data collection and analysis.

Ability to organize data into logical format for presentation in reports, documents, and other written materials.

Ability to conduct fact finding research and utilize problem-solving techniques.

Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document workflow and other activities relating to the improvement of management practices.

Ability to work independently.

Ability to understand and apply applicable rules, regulations, policies, and procedures relating to operational and management analysis activities.

Ability to plan, organize and coordinate work.

Ability to communicate effectively.

Ability to establish and maintain effective working relationships with others.

Knowledge of tables within ASPEN, iQIES, and Versa Regulation (VR).

Proficient in the use of Microsoft Office (Word, Excel, PowerPoint, Outlook, Access, Visio).

Proficient in the use of data query tools such as Tableau, TOAD, SAS, SSRS & SQL.

Ability to lift 25 pounds with or without accommodation.

Ability to travel with or without accommodation.

MINIMUM QUALIFICATIONS REQUIREMENTS

Two (2) years of professional or nonprofessional experience in systems analysis, management analysis, or administrative work.

Preference will be given to candidates with experience or knowledge generating reports from the federal Certification and Survey Provider Enhanced Reporting (CASPER) system, Quality, Certification and Oversight Reports (QCOR) and SAS-VIVA, iQIES, Tableau, SSRS, TOAD, SAS, writing SQL statements and syntax queries.

LICENSURE, CERTIFICATION, OR REGISTRATION REQUIREMENTS

N/A

CONTACT: PORCHER MANNING 850-412-4570

BACKGROUND SCREENING

It is the policy of the Florida Agency for Health Care Administration that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S.  No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.  Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.