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Date: Jan 25, 2022

Location: TALLAHASSEE, FL, US, 32308

The State Personnel System is an E-Verify employer. For more information click on our E-Verify website.

Requisition No: 450942 

Agency: Agency for Health Care Administration


Position Number: 68059441 

Salary:  $1,402.00 BI WEEKLY 

Posting Closing Date: 01/28/2022 

The Agency for Health Care Administration is seeking a qualified candidate for the position of Distributed Computer Systems Analyst within the Division of Information Technology (IT), Bureau of Customer Service & Support (CSS).  CSS is committed to supporting the Agency's mission by providing high-quality customer service and enterprise-wide integrated desktop solutions with Help Desk and on-site user support. CSS also administers the Microsoft SharePoint platform for the Agency. CSS continually endeavors to improve the quality of the services offered and implements new technologies to support Agency business unit needs.




This is a professional and technical position within the Division of Information Technology reporting to the Systems Project Administrator. The position is responsible for providing customer support, maintenance, configuration and troubleshooting computer hardware and software.


Responsible for providing tier 2 support responding to and resolving customer requests (i.e. Help Desk calls) for hardware and software problems, including computers, printers, smart phones, etc.  Performs installation, tracking, and life-cycle support of computer/automation systems. Works closely with the entire Information Technology team supporting customer’s technology needs.


Performs administrative duties such as procedural document review, inventory review, stockroom maintenance, surplus management, and legal hold data management.    


Reviews and evaluates new system components and updates to existing components. Consults with customers and vendors on new product purchases and needs. Participates in the planning, development, testing, implementation, and documentation of new and modified systems and technology.


Prepares reports on assigned projects for the Systems Project Administrator.    


Performs other duties as required.


The incumbent will complete AHCA IT Information System Development Methodology (ISDM) documentation as needed for system documentation purposes. Perform other duties as required.



AHCA offers an excellent array of benefits, including:                  

*  Annual and Sick Leave Package

*  Nine Paid Holidays

*  Health Insurance

*  Life Insurance

*  Dental, Vision and Supplemental Insurance 

*  Health Savings & Spending Account  

*  Educational Benefits

*  Retirement Benefits

*  Opportunities for Career Advancement

*  Training Opportunities


To be considered for the position all applicants must:

Submit a complete and accurate application profile necessary for qualifying, such as dates of service, reason for leaving, etc. In addition, all applicants must ensure all employment and/or detailed information about work experience is listed on your application (including military service, self-employment, job-related volunteer work, internships, part-time employment, etc.) and that gaps in employment are explained. Support of knowledge, skills, and abilities should be demonstrated on the application, in the education, in the work experience, in the work sample, in the interview and/or during reference checks.


***Information contained in responses to Qualifying Questions concerning education, experience, knowledge, skills and/or abilities must also be disclosed on the State of Florida Employment Application.***


Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the Federal Bureau of Investigation.



  • Knowledge configuring Microsoft Windows 10 OS and Microsoft Office 2016/365 applications.
  • Experience troubleshooting and resolving common computer issues related to software and hardware.
  • Familiarity with encryption, VPN, cellular voice and data, wired and wireless networking, Microsoft Active Directory and computer and peripheral support.
  • Good communication, writing and organizational skills.
  • Work well within a team.
  • Ability to work in a training capacity with individuals.
  • Ability to lift and move equipment up to 50 lbs.



  • Must have a minimum of three years of experience troubleshooting PC's, printers and network connectivity issues.
  • Must have a minimum of one year of experience troubleshooting mobile devices.
  • Must have a minimum of one year of experience troubleshooting VPN connectivity issues.




CONTACT PERSON: Dash Martin 850-412-4830

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement. 

Nearest Major Market: Tallahassee