68064225 - HEALTH SERVICES & FACILITIES CONSULTANT

Requisition No: 877738 

Agency: Agency for Health Care Administration

Working Title: 68064225 - HEALTH SERVICES & FACILITIES CONSULTANT

 Pay Plan: Career Service

Position Number: 68064225 

Salary:  $1,833.39 - $2,383.41 Biweekly 

Posting Closing Date: 06/19/2026 

Total Compensation Estimator Tool

Where You Will Work:

The Bureau of Field Operations is responsible for the survey and certification process of health care facilities across the State of Florida.

These surveys ensure that all state licensed, and federally certified health care facilities meet the established state and/or federal requirements and patients and residents receive safe, quality health care.

Field Operations staff also ensure the safety of residents in health care facilities when emergencies such as natural disasters occur.

The Work You Will Do:

This position reports directly to the General and Operations Manager I of the Complaint and Incident Management Unit within the Bureau of Field Operations, Division of Health Quality Assurance.

This position is responsible, under the direction of the General and Operations Manager I and Field Office Manager, for evaluating Agency contacts /complaints and determining which component of the Agency would handle or resolve the issue.

A complaint is a reported concern that reflects an allegation of noncompliance with Federal and/or State requirements that is related to services provided by an AHCA­regulated entity and filed by or on behalf of a consumer of these services.

These entities would include Medicaid providers, health care facilities, and managed care entities.

The position is part of a central work unit that assesses complaints to determine facility complaint implication for investigation by Health Quality Assurance and coordinates input or referrals into the appropriate data system for the specific business unit (HQA, Medicaid and Medicaid Program Integrity).

This position receives calls and reviews complaints for regulatory authority to applicable State and Federal laws, policies and procedures, and assigns priorities and communicates with field offices or other Agency program units as necessary.

Responsible for making calls to complainants/consumers or to AHCA-regulated entities for further or clarifying information.

Responsible for taking complaints against AHCA-regulated entities from Agency personnel and consumers as needed.

Ensures appropriate input of complaints and related call data into the VR complaint and other Agency databases.

Provides guidance to field and central office personnel per procedures. 

Makes recommendations and alerts Field Office Manager to problematic situations and patterns or trends or activities.

Drafts correspondence to complainants on behalf of the Complaint and Incident Management Unit.

This position has been identified as mission essential.

The incumbent in this position may be required to work during the weekend or on holidays.

In addition, mission essential personnel will be required to work during disasters, to include but not limited to, work before, during and/or beyond normal work hours or days in the event of an emergency.

Emergency work may involve the incumbent to work in another county or staffing location to assist other State Agencies with emergency work. Emergency duties may include, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.

Reviews legal notices from attorneys to determine whether an Agency investigation should occur.

Makes recommendations and alerts General and Operations Manager I to problematic situations and patterns or trends or activities.

Performs other duties as assigned, including onsite surveys as needed.

A good attendance record is essential for any individual in this position as the work involved occurs daily and is time-critical. 

The individual in this position is expected to report to work daily and on time.

Leave must be requested in advance except in emergency circumstances not under the control of the employee.

Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. We offer an excellent array of benefits, including:

•              Health insurance (i.e., individual and family coverage) to eligible employees

•              Life insurance; $25,000 policy is free plus option to purchase additional life insurance

•              Dental, vision and supplemental insurance

•              State of Florida retirement options, including employer contributions

•              Ability to earn up to 104 hours of paid annual leave as a new employee with the State of Florida

•              Ability to earn up to 104 hours of sick leave annually

•              Nine paid holidays and 1 personal holiday each year

•              Opportunities for career advancement

•              Tuition waivers (accepted by major Florida Colleges/universities)

•              Student loan forgiveness opportunities (eligibility required)

•              Training opportunities

•              Flexible Spending Accounts

•              Shared Savings Program for select medical services

•              Lower copays for prescription drugs

•              Health and Wellness discounts

For a more complete list of benefits, please visit https://www.mybenefits.myflorida.com/

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of compiling methods, organizing, and analyzing data (including to prepare reports, graphs, and spreadsheets).

Ability to communicate effectively verbally, and in writing.

Ability to plan, organize and complete work assignments and prepare reports.

Ability to research and condense data from various sources.

Ability to use problem solving techniques.

Ability to maintain effective working relationships with others.

Ability to work independently, understand and fulfill management principles and practices.

The ability to understand and apply applicable rules, regulations, policies and procedures.

Knowledge of Microsoft Excel, Word, PowerPoint and Outlook.

Ability to handle phones and communicate effectively and efficiently with staff and outside calls.

MINIMUM QUALIFICATIONS REQUIREMENTS

Four years of experience in consumer program work, customer or public relations, or investigations is required.

A bachelor's degree from an accredited college or university can substitute on a year for year basis for the required experience.

Preference will be given to candidates with:

Experience in consumer complaint program work.

Call center experienced.

Experience in a medical setting or with medical terminology.

LICENSURE, CERTIFICATION, OR REGISTRATION REQUIREMENTS

N/A

CONTACT: BEVERLY POLLOCK 850-412-4507

BACKGROUND SCREENING

It is the policy of the Florida Agency for Health Care Administration that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S.  No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.  Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.