68064642 - REGULATORY SPECIALIST I

Requisition No: 837297 

Agency: Agency for Health Care Administration

Working Title: 68064642 - REGULATORY SPECIALIST I

 Pay Plan: Career Service

Position Number: 68064642 

Salary:  $1,298.46 - $1,417.45 biweekly 

Posting Closing Date: 09/27/2024 

Total Compensation Estimator Tool

The Bureau of Field Operations is responsible for the survey and certification process of health care facilities across the State of Florida. These surveys ensure that all state licensed, and federally certified health care facilities meet the established state and/or federal requirements and patients and residents receive safe, quality health care. Field Operations staff also ensure the safety of residents in health care facilities when emergencies such as natural disasters occur.

The Work You'll Do:

This is professional work performing regulatory activities for the Survey and Certification Support Branch in the Division of Health Quality Assurance, Bureau of Field Operations. The incumbent in this position will work with other Data Team members where a large volume of public record requests, emails and phone calls are processed.  The work unit also oversees staff and provider training statewide. Some travel in and out of state may be required.

Duties and Responsibilities include:

Prepares and reviews reports timely, ensuring proper handling of those that contain confidential and sensitive information.  This includes generating assignments from CorrFlow and completing public record and Freedom of Information Act (FOIA) requests within timeframes assigned, redacting PHI/PII in accordance with Agency protocols.

Manages files, both hard-copy and electronic documents.  This includes classifying, sorting, copying, scanning, collating, filing, retrieving, and archiving in the Agency’s document management system, Laserfiche. 

Conducts Quality Assurance (QA) reviews to ensure data integrity of survey kits entered into the Automated Survey Processing Environment (ASPEN) and documents scanned into Laserfiche, correcting database entries as required and in accordance with Agency protocols. 

Collates and files documents as necessary. 

Communicates in writing and by phone with other work units, consumers and providers as required to resolve QA and technical support issues and follows up as necessary.

Prepares materials for meetings/trainings, assists with equipment setup and provides ongoing support. 

Acts as back-up receptionist for the unit, monitors CLOUD faxes, ensures incoming calls are answered and correspondence is handled timely.

Provides technical support to internal staff and external providers for regulatory-related projects including processing a high volume of emails, data entry into various systems (including Health Facility Reporting System (HFRS) during emergency events) and serves as backup for incoming calls to the ASPEN and Minimum Data Set (MDS) and Outcome and Assessment Information Set (OASIS) Help Desks. 

Provides input and recommendations, assists in formulating and recommending programs and procedures to improve data integrity.

May travel to assist in the coordination of out-of-town trainings/meetings and conduct training in areas of expertise. 

Performs other work as required.

Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

     •      State Group Insurance Coverage Options, including health, life, dental, vision, and other  supplemental insurance options;

     •      Flexible Spending Accounts;

     •      State of Florida retirement options, including employer contributions;

     •      Generous annual and sick leave benefits;

     •      9 paid holidays a year and 1 Personal Holiday each year;

     •      Career advancement opportunities;

     •      Tuition waiver for courses offered by Florida’s nationally ranked State University System ;

     •      Training and professional development opportunities;

     •      And more!

KNOWLEDGE, SKILLS, AND ABILITIES

Ability to compile, organize and analyze data

Ability to conduct fact-finding discussions

Ability to investigate, analyze, and resolve data integrity issues

Ability to understand and apply Florida Statutes, rules, policies and procedures for licensing and regulation of professionals and facilities, and consumer protection

Ability to provide consultative assistance to others

Ability to plan, organize and coordinate work activities

Ability to communicate effectively, both verbally and in writing

Ability to establish and maintain effective working relationships with others. 

Knowledge of medical terminology.

Knowledge of specific software applications such as Automated Survey Processing Environment (ASPEN), Laserfiche, Versa Regulation, Microsoft Office (Word, Excel, Access, Outlook), CorrFlow, Health Facility Reporting System (HFRS), and CASPER

Ability to travel with or without accommodation.

MINIMUM QUALIFICATIONS REQUIREMENTS

Four (4) years of professional or nonprofessional experience in administrative work or computer data entry required.

A College degree can substitute for up to two (2) years of the required experience. 

Preference will be given to candidates with experience in ASPEN, Laserfiche, Versa Regulation, CorrFlow, CASPER and redaction tools/processes, as well as knowledge of medical terminology. 

LICENSURE, CERTIFICATION, OR REGISTRATION REQUIREMENTS

N/A

CONTACT:   CHELSI JOHNSON (850) 412-4517

BACKGROUND SCREENING:

It is the policy of the Florida Agency for Health Care Administration that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S.  No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.  Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.