68065006 - SYSTEMS PROGRAMMING CONSULTANT / FX DEPUTY TECHNICAL OPERATIONS MANAGER

Requisition No: 848518 

Agency: Agency for Health Care Administration

Working Title: 68065006 - SYSTEMS PROGRAMMING CONSULTANT / FX DEPUTY TECHNICAL OPERATIONS MANAGER

 Pay Plan: Career Service

Position Number: 68065006 

Salary:  $2,942.31 - $3,269.23 Biweekly 

Posting Closing Date: 04/06/2025 

Total Compensation Estimator Tool

Systems Programming Consultant/FX Deputy Technical Operations Manager

Office of Health Care Connections (FX)

State of Florida Agency for Health Care Administration

This position is located in Tallahassee, FL

Position Overview and Responsibilities

This position serves as the Deputy Technical Operations Manager for the Technical Architecture Unit, in the Office of Florida Health Care Connections (FX) in the Agency for Health Care Administration. The Deputy Technical Operations Manager assists in overseeing and managing the technical operations of the FX unit. This role supports the Technical Operations Manager in ensuring the smooth and efficient operation of technical systems and processes. The Deputy Technical Operations Manager helps lead the team and requires a strategic thinker with strong technical expertise to drive operational excellence and support business objectives. This position also acts as a key point of contact in the absence of the Technical Operations Manager.  This position reports directly to the FX Operations Manager.

Key Responsibilities:

 Operations Management:

• Assist in the development and implementation of technical operational policies and procedures.
• Oversee daily technical operations, ensuring timely and accurate task completion, including managing escalation requirements.
• Support the monitoring, analysis, and reporting of service uptimes and operational performance to enforce SLAs and identify areas for improvement.

Team Leadership:

• Support the supervision, training, and mentoring of team members, fostering a culture of continuous improvement, responsiveness, and high performance.
• Assist in conducting performance reviews and providing feedback to team members.
• Resolve conflicts and ensure the team operates cohesively, acting as a secondary point of contact for team issues.
• Coordinate and manage projects to ensure they are completed on time and within budget.

Process Improvement:

• Identify opportunities for process improvement and assist in implementing effective solutions.
• Collaborate with the Technical Operations Manager to monitor and analyze KPIs to drive operational success.
• Help develop and maintain continuous improvement strategies.

Resource Management:

• Assist in managing the procurement of software, services, and other resources to ensure operational needs are met.
• Participate in vendor negotiations to ensure cost-effective purchasing.

Compliance and Risk Management:

• Help ensure compliance with industry regulations, company policies, and safety standards.
• Assist in identifying, documenting, and mitigating operational risks.
• Prepare and present operational reports to senior management as needed.

Customer Service:

• Maintain a high level of operational service by addressing complaints and issues promptly and effectively.
• Collaborate with other teams to enhance operational excellence and ensure customer satisfaction.

Knowledge, Skills, and Abilities

• Strong leadership and team management skills.
• Excellent problem-solving, organizational, and communication abilities.
• Proficiency in Microsoft Office Suite and operations management software.
• Ability to analyze data and make informed decisions.
• Strong problem-solving skills, time management skills, and attention to detail.
• Ability to work in a dynamic environment and manage multiple tasks simultaneously.

Minimum Qualifications

• A minimum of two (2) years of experience managing or overseeing Information Technology related technical operations.
• A minimum of two (2) years working with cross-functional teams, such as IT development, or technical business

Preferred Qualifications

• Experience working in the health care sector
• Certification in Project Management (PMP) or Six Sigma
• Experience in creating and implementing operational processes
• Experience in creating workflows for technical teams
• 5+ years of experience in IT operations management, with a focus on technical systems and processes.

Position Contact: Tayna Hand 850-412-4060

Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

     •        State Group Insurance Coverage Options, including health, life, dental, vision, and other supplemental insurance options;

     •        Flexible Spending Accounts;

     •        State of Florida retirement options, including employer contributions;

     •        Generous annual and sick leave benefits;

     •        9 paid holidays a year and 1 Personal Holiday each year;

     •        Career advancement opportunities;

     •        Tuition waiver for courses offered by Florida’s nationally ranked State University System ;

     •        Training and professional development opportunities;

     •        And more!

Message from the Office of Health Care Connections (FX)

Do you want to impact people’s lives with your work? Do you want to be a part of a team that works hard and supports your efforts? Come work at FX!

FX (Florida Health Care Connections), is a transformation to ensure our Agency’s mission of Better Health Care for All Floridians continues for generations to come. Come join us and …

• Jump into the front end of creating and implementing innovative solutions for Government Healthcare programs;
• Take part in one of the largest transformation initiatives in Florida’s history and make a lasting impact for millions of people statewide;
• Enjoy working with a team known for their diligence and collaboration and perceived as a leader among similar programs in the nation;
• Enjoy benefits offered as a State of Florida employee, including health insurance options; pension and investment retirement plans; and sick and annual leave

Learn more at: https://ahca.myflorida.com/medicaid/florida-health-care-connections-fx

Thank you for your interest!

SKILLS VERIFICATION TEST: Will cover during the interview.

To be considered for the position all applicants must:

Submit a complete and accurate application profile necessary for qualifying, such as dates of service, reason for leaving, etc. In addition, all applicants must ensure all employment and/or detailed information about work experience is listed on your application and/or resume (including military service, self-employment, job-related volunteer work, internships, part-time employment, etc.) and that gaps in employment are explained. Support of knowledge, skills, and abilities should be demonstrated on the application and/or resume, in the education, in the work experience, in the work sample, in the interview and/or during reference checks.  Applicants who do not provide all information necessary to qualify, will not be considered for this position.
 
Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the Federal Bureau of Investigation.
 

BACKGROUND SCREENING

It is the policy of the Florida Agency for Health Care Administration that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S.  No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.  Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.