68065011 - SENIOR MANAGEMENT ANALYST SUPV - SES / TECHNICAL ARCHITECTURE OPERATIONS MANAGER

Requisition No: 842130 

Agency: Agency for Health Care Administration

Working Title: 68065011 - SENIOR MANAGEMENT ANALYST SUPV - SES / TECHNICAL ARCHITECTURE OPERATIONS MANAGER

 Pay Plan: SES

Position Number: 68065011 

Salary:  $2,941.44 - $3,268.27 Biweekly 

Posting Closing Date: 12/25/2024 

Total Compensation Estimator Tool

Senior Management Analyst Supervisor-SES / Technical Architecture Operations Manager

Office of Health Care Connections (FX)

State of Florida Agency for Health Care Administration

This position is located in Tallahassee, FL

Position Overview and Responsibilities

The Office of Florida Healthcare Connections is seeking a qualified candidate to serve as the Technical Operations Manager for the Technical Architecture Unit, in the Office of Florida Health Care Connections (FX) in the Agency for Health Care Administration. The Technical Operations Manager is responsible for overseeing and managing the technical operations of FX.  This includes ensuring the smooth and efficient operations of technical systems and processes.  The role requires a strategic thinker with strong leadership skills and technical expertise to drive operational excellence and support business objectives.  In this role, this position leads a team of four (4) Agency staff. This position reports directly to the FX Technical Architecture Manager. Examples of the duties and responsibilities for this position are below.

Operations Management:

• Develop and implement technical operational policies, and procedures to ensure Agency's business operational functionality.
• Oversee daily technical operations, ensuring tasks are completed in a timely and accurate manner, including managing escalation requirements.
• Monitor, analyze and report on service uptimes and operational performance, helping enforce Service Level Agreements (SLAs) and to identify areas for improvement.

Team Leadership:

• Supervise, train, and mentor team members, fostering a culture of continuous improvement, responsiveness, and high performance.
• Conduct performance reviews and provide feedback to team members.
• Resolve conflicts and ensure the team operates cohesively.
• Coordinate and manage projects to ensure they are completed on time and within budget.

Process Improvement:

• Identify areas for process improvement and implement effective solutions.
• Monitor and analyze key performance indicators (KPIs) to drive operational success.
• Develop and maintain continuous improvement strategies.

Resource Management:

• Manage procurement of software, services, and other resources to ensure operational needs are met.
• Participate in negotiation with vendors to ensure cost-effective purchasing.

Compliance and Risk Management:

• Ensure compliance with industry regulations, company policies, and safety standards.
• Identify, document, and mitigate operational risks.
• Prepare and present operational reports to senior management.

Customer Service:

• Ensure a high level of operational service is maintained.
• Address complaints and issues promptly and effectively.
• Work with other teams to enhance operational excellence.

Knowledge, Skills, and Abilities

• Strong leadership and organizational skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office Suite and operations management software.
• Ability to analyze data and make informed decisions.
• Strong problem-solving skills, time management skills, and attention to detail.
• Preferred experience in health care sector, and certification in Project Management (PMP) or Six Sigma.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Ability to travel with or without accommodations.

Minimum Qualifications

• Minimum of three (3) years of experience in operations management or a similar role.

Preferred Qualifications

• Experience working in the health care sector
• Certification in Project Management (PMP) or Six Sigma.

Message from the Office of Health Care Connections (FX)

Do you want to impact people’s lives with your work? Do you want to be a part of a team that works hard and supports your efforts? Come work at FX!

FX (Florida Health Care Connections), is a transformation to ensure our Agency’s mission of Better Health Care for All Floridians continues for generations to come. Come join us and …

• Jump into the front end of creating and implementing innovative solutions for Government Healthcare programs;
• Take part in one of the largest transformation initiatives in Florida’s history and make a lasting impact for millions of people statewide;
• Enjoy working with a team known for their diligence and collaboration and perceived as a leader among similar programs in the nation;
• Enjoy benefits offered as a State of Florida employee, including health insurance options; pension and investment retirement plans; and sick and annual leave

Learn more at: https://ahca.myflorida.com/medicaid/florida-health-care-connections-fx

Thank you for your interest!

SKILLS VERIFICATION TEST: Will cover during the interview.

To be considered for the position all applicants must:

Submit a complete and accurate application profile necessary for qualifying, such as dates of service, reason for leaving, etc. In addition, all applicants must ensure all employment and/or detailed information about work experience is listed on your application and/or resume (including military service, self-employment, job-related volunteer work, internships, part-time employment, etc.) and that gaps in employment are explained. Support of knowledge, skills, and abilities should be demonstrated on the application and/or resume, in the education, in the work experience, in the work sample, in the interview and/or during reference checks.  Applicants who do not provide all information necessary to qualify, will not be considered for this position.
 
Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the Federal Bureau of Investigation.

BACKGROUND SCREENING

It is the policy of the Florida Agency for Health Care Administration that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S.  No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.  Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

Benefits of Working for the State of Florida:
Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

     •         State Group Insurance Coverage Options, including health, life, dental, vision, and other supplemental insurance options;
     •         Flexible Spending Accounts;
     •         State of Florida retirement options, including employer contributions;
     •         Generous annual and sick leave benefits;
     •         9 paid holidays a year and 1 Personal Holiday each year;
     •         Career advancement opportunities;
     •         Tuition waiver for courses offered by Florida’s nationally ranked State University System ;
     •         Training and professional development opportunities;
     •         And more!

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.