68065013 - SENIOR MANAGEMENT ANALYST SUPV - SES/KNOWLEDGE MANAGEMENT & PROGRAM TRAINING LEAD

Requisition No: 838505 

Agency: Agency for Health Care Administration

Working Title: 68065013 - SENIOR MANAGEMENT ANALYST SUPV - SES/KNOWLEDGE MANAGEMENT & PROGRAM TRAINING LEAD

 Pay Plan: SES

Position Number: 68065013 

Salary:  $2,884.61 - $3,115.38 biweekly 

Posting Closing Date: 11/01/2024 

Total Compensation Estimator Tool

Do you want to impact people’s lives with your work? Do you want to be a part of a team that works hard and supports your efforts? Come work at FX!

FX (Florida Health Care Connections) is a transformation to ensure our Agency’s mission of Better Health Care for All Floridians continues for generations to come. Come join us and …

• Jump into the front end of creating and implementing innovative solutions for Government Healthcare programs.

• Take part in one of the largest transformation initiatives in Florida’s history and make a lasting impact for millions of people statewide.

• Enjoy working with a team known for their diligence and collaboration and perceived as a leader among similar programs in the nation.

• Enjoy benefits offered as a State of Florida employee, including health insurance options; pension and investment retirement plans; and sick and annual leave.

Thank you for your interest!

______________________________________________________________________________________________________

The Office of Florida Healthcare Connections is seeking a qualified candidate to serve as the Knowledge Management and Program Training Lead in the Transformation Unit, in the Office of Florida Health Care Connections (FX) in the Agency for Health Care Administration. In this role, this position leads a blended team of Agency staff, Agency contract staff and vendor engaged resources, providing leadership to four (4) team members, including three (3) FTE staff and one (1) staff augmented employee, all as direct reports. This position reports directly to the Manager of the Transformation Unit. FX is tasked with the modernization of the AHCA MES (Medicaid Enterprise Systems), driving a transformation of people, business processes, and technology. This position, and its Unit, are instrumental in coordinating and aligning business and technology in this transformation.

The person filling this position will be expected to supervise employees and lead them toward the successful execution of team and individual objectives. This will include leadership in the areas listed below:

• Exercise sound judgement in the hire, transfer, suspension, lay off, recall, promotion, discharge, assignment, reward, and discipline of subordinate employees. Create and recommend conditions for success in the management of projects, schedules and budgets.

• Oversee daily operations of staff, ensuring tasks are completed in a timely and accurate manner, including managing escalation requirements. Identify areas for process improvement and implement effective solutions. Monitor and analyze key performance indicators (KPIs) to drive operational success. Develop and maintain continuous improvement strategies.

• Ensure compliance with industry regulations, company policies, and safety standards; identify, document, and mitigate operational risks; prepare and present operational reports to senior management; and ensure a high level of operational service is maintained.

As Knowledge Management and Program Training Lead, the person filling this position will be expected to manage and oversee Knowledge Management and Training Program activities within FX Projects and FX Enterprise Training Operations. Examples of the responsibilities of this unit are below.

• Build and monitor Knowledge Management and Training Program KPIs for projects and continuous quality improvement activities.

• Utilize knowledge of Florida Medicaid processes, policies, and culture to guide development and management of integrated training objectives, training needs analysis, and integrated training plan, approach, and curriculum.  Identify FX Knowledge gaps and lead team to fill gaps through the creation and publication of Knowledge articles and Learning Management System (LMS) Training Material.

• Develop, implement, and manage integrated solutions for FX Stakeholders in AHCA Bureaus and Sister Agencies in order to ensure the successful transition of knowledge solutions.  Partner with Knowledge Champions on each Bureau’s learning needs, management culture, and learning styles.  Provide regular knowledge sharing sessions to AHCA Bureaus and FX Sister Agencies as needed.  Provide FX knowledge weekly reports to Transformation Lead along with recommendations for additional learning.

• Manage Knowledge Management and Training Program continuous quality improvement processes across modules and produce quarterly knowledge updates to FX Knowledge Champions, FX Leaders, and Module Vendors.

• Lead Unified Operations Center Enterprise Training Operations contractual project and operations SLMs and deliverables.

• Keep contact information up to date for Training Subject Matter Expertise Stakeholders, FX Knowledge Champions, Info Hub Knowledge Management Content Creation and Approvers per knowledge area.

• Build and manage FX Knowledge Management standards and process definitions to support FX Knowledge Management and Training Program.

• Build, Manage, and Execute a Training Operations Communications Plan.

• Manage and report on FX Knowledge Repository, including the management of versions, file-naming conventions and the determination of a document’s readiness for publication.

• Oversee FX Integrated Training to ensure Technical Environment Readiness for training needs, providing training on the software and other technical tools that will be used to receive and give the trainings and access the Knowledge Repository.

• Oversee logistical coordination for FX Knowledge Management and Training activities.

• Oversee UOC Vendor’s Learning Management System (LMS).

• Perform other duties as required.

MINIMUM QUALIFICAITONS:

• Minimum requirement of three (3) years of training experience in a professional environment.

• Minimum requirement of three (3) years of managerial experience.

Preference will be given to the candidate that has:

• Training experience in an office environment run on large information systems.

• Experience leading and/or managing a training team for large information systems.

Salary is commensurate with experience.

Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

     •      State Group Insurance Coverage Options, including health, life, dental, vision, and other  supplemental insurance options;

     •      Flexible Spending Accounts;

     •      State of Florida retirement options, including employer contributions;

     •      Generous annual and sick leave benefits;

     •      9 paid holidays a year and 1 Personal Holiday each year;

     •      Career advancement opportunities;

     •      Tuition waiver for courses offered by Florida’s nationally ranked State University System ;

     •      Training and professional development opportunities;

     •      And more!

SKILLS VERIFICATION TEST: Will cover during the interview.

ADDITIONAL INFORMATION:

The ability to work out of the FX Office, headquartered in Tallahassee, FL.

This position may require occasional travel.

To be considered for the position all applicants must:

Submit a complete and accurate applicant profile and/or resume necessary for qualifying, such as dates of service, reason for leaving, etc. In addition, all applicants must ensure all employment and/or detailed information about work experience is listed on your applicant profile and/or resume (including military service, self-employment, job-related volunteer work, internships, part-time employment, etc.) and that gaps in employment are explained. Support of knowledge, skills, and abilities should be demonstrated on the applicant profile and/or resume, in the education, in the work experience, in the work sample, in the interview and/or during reference checks.  Applicants who do not provide all information necessary to qualify, will not be considered for this position.

Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the Federal Bureau of Investigation.

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong leadership and organizational skills.

• Excellent communication and interpersonal abilities.

• Proficiency in Microsoft Office Suite and operations management software.

• Ability to analyze data and make informed decisions.

• Ability to work in a fast-paced environment and manage multiple priorities.

• Strong problem-solving skills, time management skills, and attention to detail.

• Ability to navigate and participate in multiple daily meetings both virtually and in person.

• Knowledge of Adult Learning Principles for instructional methods and training techniques including curriculum design principles, learning theory, group and individual learning techniques, design of individual development plans, and online learning strategies.

• Knowledge of Florida Medicaid policies, procedures, operations

• Knowledge of principle and processes involved in business and organizational planning, coordination, and execution.

• Ability to plan and conduct training for large information management systems.

• Ability to travel with or without accommodations.

MINIMUM QUALIFICATIONS REQUIREMENTS

• Minimum requirement of three (3) years of training experience in a professional environment.

• Minimum requirement of three (3) years of managerial experience.

Preference will be given to the candidate that has:

• Training experience in an office environment run on large information systems.

• Experience leading and/or managing a training team for large information systems.

LICENSURE, CERTIFICATION, OR REGISTRATION REQUIREMENTS

N/A

CONTACT:  ALICIA DYER (850) 412-570-7345

BACKGROUND SCREENING 

It is the policy of the Florida Agency for Health Care Administration that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S.  No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.  Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.