68065020 - GOVERNMENT OPERATIONS CONSULTANT III / TRAINING SUPPORT

Requisition No: 851581 

Agency: Agency for Health Care Administration

Working Title: 68065020 - GOVERNMENT OPERATIONS CONSULTANT III / TRAINING SUPPORT

 Pay Plan: Career Service

Position Number: 68065020 

Salary:  $2,457.69 - $2,730.77 Biweekly 

Posting Closing Date: 05/05/2025 

Total Compensation Estimator Tool

Government Operations Consultant III / Training Support

Office of FX Program Administration (FXPA)

State of Florida Agency for Health Care Administration

This position is located in Tallahassee, FL or AHCA Field Office locations

Position Overview and Responsibilities

This position exists to support the training efforts led by the Knowledge Management & Program Training team, in the Office of Florida Health Care Connections (FX) in the Agency for Health Care Administration and reports directly to the Knowledge Management & Program Training Supervisor. FX is tasked with the modernization of the AHCA MES (Medicaid Enterprise Systems), driving a transformation of people, business processes, and technology. This position, and its Unit, are instrumental in coordinating and aligning business and technology in this transformation.

Assist the Knowledge Management & Program Training Lead in the execution of team objectives through meetings with vendors, contractors and Agency staff, including support provided in regular meetings to identify problems and shortfalls and proposes solutions; facilitating the gathering of people for action to lead and complete a project and/or solutions;

Ensure compliance of Team and Program objectives, gaining and ensuring understanding of business and contract requirements, assisting module vendors in elaborating all testable requirements to meet the business need; validating testable requirements are thoroughly elaborated, working with SMEs and vendors to document accurately; ensuring that products, applications, and systems are in compliance with established quality standards, and meet customer requirements.

The FX Training Support is responsible for collaborating with all stakeholders on the creation and execution of FX Enterprise training/learning strategies that will maximize employee adoption of new systems and processes, minimize disruption to the business, and maintain productivity. Key responsibilities of this position are listed below:

Development of Training Content

• Participate in training needs analysis across training workstreams and role-based curriculum development and learning paths
• Participate in Integrated Training Plan development and delivery for each change event
• Review system user guides / manuals, identify knowledge gaps and build missing content like Job Aids, Quick reference Guides, FAQs as needed to support successful go lives and operations.
• Build training scenarios and training data to support training needs.
• Provide assistance to the development of web-based training courses, LMS curriculum setup, videos, photos, and technically written documents
• Build FX Train the Trainer content needed for AHCA Bureau staff and execute Train the Trainer and end user training as needed.

Coordinate Training Logistics and Communications

• Coordinate design and review of learning and instructor lead materials
• Build Training communications.
• Coordinate and review all training material logistics

Continuous Quality Improvement

• Instruct on how to maximize best practices for trainers
• Utilize analyze design, develop, integrate, and evaluate (ADDIE) process for training courses
• Contribute to training continuous improvement processes
• Oversee training system environment needs identification and workstreams
• Monitor Learning Management System (LMS) content, management reporting, user registration, training feedback and utilization reporting.

Other FX Support

• Create written reports and presentations and fact-finding research as assigned, being able to adapt to multiple assignments, gather and present consumable and actionable operational recommendations.
• Contribute to overall Team and FX Program strategy through the performance and completion of other duties and special projects as assigned.

Contact Tayna Hand for more information: 850-412-4060

Knowledge, Skills, and Abilities

• Excellent communication and interpersonal abilities.
• Ability to organize data into logical format for presentation in reports, documents, and other written materials.
• Proficiency in Microsoft Office Suite and operations management software.
• Ability to analyze data and make informed decisions.
• Ability to adapt quickly to changing priorities and work in a dynamic environment.
• Ability to create trainings using various software programs or training platforms.
• Strong problem-solving skills, time management skills, and attention to detail.
• Preferred experience in health care sector or technological sector.
• Preferred experience in classroom training or work experience on projects.
• Ability to navigate and participate in multiple daily meetings both virtually and in person.
• Ability to travel with or without accommodation.

Minimum Qualifications

• At least one year of experience providing a professional level of training and development in a fast-paced environment, managing multiple priorities.

Preferences

• Moderate to extensive experience and abilities using different training platforms such as Learning Management Systems (LMS), Teams, and PowerPoint.

Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• State Group Insurance Coverage Options, including health, life, dental, vision, and other supplemental insurance options;

• Flexible Spending Accounts;

• State of Florida retirement options, including employer contributions;

• Generous annual and sick leave benefits;

• 9 paid holidays a year and 1 Personal Holiday each year;

• Career advancement opportunities;

• Tuition waiver for courses offered by Florida’s nationally ranked State University System;

• Training and professional development opportunities;

• And more!

Message from the Office of Health Care Connections (FX)

Do you want to impact people’s lives with your work? Do you want to be a part of a team that works hard and supports your efforts? Come work at FX!

FX (Florida Health Care Connections), is a transformation to ensure our Agency’s mission of Better Health Care for All Floridians continues for generations to come. Come join us and …

• • Jump into the front end of creating and implementing innovative solutions for Government Healthcare programs;
  • Take part in one of the largest transformation initiatives in Florida’s history and make a lasting impact for millions of people statewide;
  • Enjoy working with a team known for their diligence and collaboration and perceived as a leader among similar programs in the nation;
  • Enjoy benefits offered as a State of Florida employee, including health insurance options; pension and investment retirement plans; and sick and annual leave

Learn more at: https://ahca.myflorida.com/medicaid/florida-health-care-connections-fx

Thank you for your interest!

BACKGROUND SCREENING

It is the policy of the Florida Agency for Health Care Administration that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S.  No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.  Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.