68065026 - SYSTEMS PROJECT ANALYST / TRANSFORMATION COMMUNICATION STAFF

Requisition No: 855292 

Agency: Agency for Health Care Administration

Working Title: 68065026 - SYSTEMS PROJECT ANALYST / TRANSFORMATION COMMUNICATION STAFF

 Pay Plan: Career Service

Position Number: 68065026 

Salary:  $2,250.00 - $2,500.00 Biweekly 

Posting Closing Date: 07/02/2025 

Total Compensation Estimator Tool

Systems Project Analyst / Transformation Communication Staff

Office of FX Program Administration (FXPA)

State of Florida Agency for Health Care Administration

This position is located in Tallahassee, FL or AHCA Field Office locations

Position Overview and Responsibilities

This position serves as a member of the Transformation Communications team, in the Office of Florida Health Care Connections (FX) in the Agency for Health Care Administration and reports directly to the Transformation Communications Lead. FX is tasked with the modernization of the AHCA MES (Medicaid Enterprise Systems), driving a transformation of people, business processes, and technology. This position, and its Unit, are instrumental in coordinating and aligning business and technology in this transformation.

At a high level, this position will assist the Transformation Communication Lead in the execution of FX Communications results through meetings with vendors, contractors and Agency staff, including support provided in regular meetings to building and distributing user communications on FX Products and solutions to advance the outcomes of the FX Program.

This will also help ensure compliance of Transformation Unit objectives, gaining and ensuring understanding of stakeholder needs and change impacts, assisting module vendors in building and executing technical help and communications to meet the business need; validating work products, working with SMEs and vendors to build frequently asked questions, glossary of terms, user documentation, produce overviews, software release communications, news and announcements, building and distributing technical communications; ensuring that products, applications, and systems are in compliance with established quality and AHCA branding standards. The primary responsibilities for this position are detailed below.

Creating and delivering FX Communications

• The incumbent will facilitate clear and concise stakeholder communications for FX projects and system operations.
• The position will contribute to content development and tracking of FX Communication materials and events to incorporate accurate, timely, and relevant FX project and program updates into weekly, monthly, quarterly, annual internal and external stakeholder communications for FX Insight, FX Summit, Videos,  FX External Websites, FX Enterprise Portal, FX Director updates, FX Leadership talking points, FX Change Champions, FX Q&A response procedures, and FX Knowledge Repository.
• Execute FX Communications standard procedures and process definitions.
• Updating stakeholder contact information for FX communications distribution and providing direction to vendors on stakeholder information.

Assist with Communication Tools, Branding and Marketing

• Build communications for FX system alerts, training and functionality release notes notifications.
• Build and execute customer service surveys.
• Process FX branding and marketing activities.
• Develop FX Infographics.

Oversee FX Correspondence

• Process FX mailbox, FAQs, and Feedback content and responses on FX Communications team. Contribute to improving customer support by actively responding to queries and handling complaints.  Follow-up with FX stakeholders and customers to identify areas of improvement.  Set specific FX customer service standards for timeliness and accuracy and provide regular reports to leadership.  Provide customer feedback to the appropriate internal teams.

Communications Education and Oversight

• This quasi-technical position is responsible for working with customers and stakeholders to understand Medicaid application software and internal and external system user workflows.
• The incumbent in this position will be expected to drive technical teams to produce clear and concise user communications from complex technical documentation.

Other Duties as Assigned

• Create written reports and presentations and fact-finding research as assigned, being able to adapt to multiple assignments, gather and present consumable and actionable operational recommendations.
• Contribute to overall FX Program strategy through the performance and completion of other duties and special projects as assigned.

Contact Tayna Hand for more information: 850-412-4060

Knowledge, Skills, and Abilities

• Organizational skills, while managing multiple tasks effectively and delivering quality outcomes on time.
• Experience producing infographics and visual presentations.
• Ability to present dynamic ideas and inspire enthusiasm around new initiatives.
• Ability to independently plan, organize, manage, and execute multiple ongoing work/tasks/projects without impact to deadline and adjust work priorities accordingly.
• Ability to utilize problem-solving techniques.
• Ability to translate complex technical subject matter and create clear, concise, and easy-to-understand communications, particularly for non-technical stakeholders.
• Ability to establish and maintain effective working relationships with others to produce results through strong team collaboration and self-awareness.
• Ability to communicate effectively verbally and in writing with great attention to detail.
• Ability to operate well under pressure in a fast-paced environment and work positively in a cross-functional team environment.
• Ability to be flexible and willing to accept feedback.
• Ability to leverage design skills across various audiences and disciplines.
• Ability to work effectively at all levels of an organization and influence toward a common vision or goal.
• Ability to research, curate, evaluate, analyze, and summarize information. 
• Ability to follow, design, and apply improvements to established processes.
• Ability to organize data into logical format for presentation in reports, documents, and other written materials.
• Proficiency in Microsoft Office Suite and operations management software.
• Ability to analyze data and make informed decisions.
• Ability to adapt quickly to changing priorities and work in a dynamic environment.
• Strong problem-solving skills, time management skills, and attention to detail.
• Ability to navigate and participate in multiple daily meetings both virtually and in person.
• Ability to travel with or without accommodations.

Minimum Qualifications

• A minimum of two (2) years of experience using Adobe Creative Suite and/or other design applications such as Doodly, Canva, or Pixton.
• At least 3 years of relevant, documented professional or technical experience creating marketing campaigns, communication materials, and/or graphic design for an organization

• A bachelor’s degree from an accredited college or university in Marketing, Communications, or other related field, can substitute on a year to year basis for the required experience described in the minimum qualifications. 

Preferences

• Experience preparing executive communications and organizational support, including liaising with customers and other project stakeholders.
• Experience in communications, public relations, or marketing.
• Experience in working healthcare, Medicaid, or public health sectors, ideally working with IT systems or digital transformation projects.

Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

     •         State Group Insurance Coverage Options, including health, life, dental, vision, and other supplemental insurance options;

     •         Flexible Spending Accounts;

     •         State of Florida retirement options, including employer contributions;

     •         Generous annual and sick leave benefits;

     •         9 paid holidays a year and 1 Personal Holiday each year;

     •         Career advancement opportunities;

     •         Tuition waiver for courses offered by Florida’s nationally ranked State University System ;

     •         Training and professional development opportunities;

     •         And more!

Message from the Office of Health Care Connections (FX)

Do you want to impact people’s lives with your work? Do you want to be a part of a team that works hard and supports your efforts? Come work at FX!

FX (Florida Health Care Connections), is a transformation to ensure our Agency’s mission of Better Health Care for All Floridians continues for generations to come. Come join us and …

• • Jump into the front end of creating and implementing innovative solutions for Government Healthcare programs;
  • Take part in one of the largest transformation initiatives in Florida’s history and make a lasting impact for millions of people statewide;
  • Enjoy working with a team known for their diligence and collaboration and perceived as a leader among similar programs in the nation;
  • Enjoy benefits offered as a State of Florida employee, including health insurance options; pension and investment retirement plans; and sick and annual leave

Learn more at: https://ahca.myflorida.com/medicaid/florida-health-care-connections-fx

Thank you for your interest!

BACKGROUND SCREENING

It is the policy of the Florida Agency for Health Care Administration that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S.  No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.  Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.