68065029 - SENIOR INFO TECH BUSINESS CONSULTANT / MANAGED FILE TRANSFER ADMINISTRATION LEAD

Requisition No: 851578 

Agency: Agency for Health Care Administration

Working Title: 68065029 - SENIOR INFO TECH BUSINESS CONSULTANT / MANAGED FILE TRANSFER ADMINISTRATION LEAD

 Pay Plan: Career Service

Position Number: 68065029 

Salary:  $2,250.00 - $2,500.00 Biweekly 

Posting Closing Date: 05/05/2025 

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Senior Info Tech Business Consultant / Managed File Transfer Administration Lead

Office of FX Program Administration (FXPA)

State of Florida Agency for Health Care Administration

This position is located in Tallahassee, FL or AHCA Field Office locations

Position Overview and Responsibilities

This position serves as the Managed File Transfer (MFT) Administration Lead for the Technical Architecture Unit, in the Office of Florida Health Care Connections (FX) at the Agency for Health Care Administration.   The MFT Administrator is responsible for the day-to-day operations, maintenance, and support of the Managed File Transfer (MFT) platform. This role ensures that file transfers are executed securely and efficiently, meeting the organization’s requirements for reliability and compliance. The role requires technical expertise and critical thinking to drive operational excellence and support business objectives. The MFT Administrator works closely with the FX Operations Manager to implement configurations and supports solution partners and business users in troubleshooting and resolving issues related to file transfers.

Key Responsibilities:

• Platform Management:
  • Oversee the daily operation of the MFT platform, ensuring file transfers are completed accurately and efficiently.
  • Perform routine maintenance tasks, including system updates, patching, and monitoring of the MFT platform.
  • Implement and manage user accounts, permissions, workflows, and security settings in the MFT system.

• Monitoring and Troubleshooting:
  • Monitor MFT system performance and proactively identify and resolve potential issues.
  • Troubleshoot and resolve file transfer failures, connectivity issues, and other operational problems.
  • Coordinate with FX Duty Manager to escalate issues as required.
  • Generate and review logs and reports to ensure all file transfers comply with internal policies and external regulations.

• Security and Compliance:
  • Ensure all file transfers are secure, utilizing encryption and secure protocols as required by Agency standards and compliance requirements.
  • Assist in auditing and reporting activities to demonstrate compliance with relevant regulations, such as HIPAA, FISMA, and NIST guidelines.
  • Work with the FX Operations Manager to implement security measures and policies.

• Process Improvement:
  • Collaborate with the FX Operations Manager to identify areas for operational improvements within the MFT environment.
  • Automate routine tasks and processes to enhance efficiency and reduce manual intervention.
  • Contribute to the development of best practices and operational procedures.

• User Support:
  • Provide technical support to internal teams and external partners using the MFT platform.
  • Assist in the onboarding of new users on the MFT system.
  • Document and communicate operational procedures, troubleshooting steps, and best practices to users.

• Integration and Implementation:
  • Support the integration of new file transfer workflows and solutions as directed by the  FX Operations Manager.
  • Assist in the configuration of new file transfer connections, including SFTP, FTPS, AS2, and other secure protocols.
  • Ensure smooth implementation of changes and updates to the MFT platform.

• Documentation:
  • Maintain comprehensive documentation of system configurations, processes, and operational procedures.
  • Keep logs of incidents, changes, and resolutions to support audit requirements and continuous improvement.
  • Update documentation as needed to reflect changes in the MFT environment.

Contact Tayna Hand for more information: 850-412-4060

Knowledge, Skills, and Abilities

• Strong understanding of secure file transfer protocols (e.g., SFTP, FTPS, AS2) and encryption methods.
• Experience with system monitoring tools and troubleshooting methodologies.
• Excellent problem-solving skills and attention to detail.
• Ability to work on occasional on-call work to address critical operational issues.
• Ability to work in a dynamic environment and manage multiple tasks simultaneously.
• Strong communication skills and ability to work collaboratively with technical and non-technical stakeholders.

Minimum Qualifications

• At least three (3) or more years of experience in IT administration with a focus on Managed File Transfer (MFT) systems.

Preferences

• Preference for familiarity with MFT tools such as Oracle's OCI MFT platform, GlobalScape, or similar.
• Preference for experience working in healthcare, government, or other regulated industries.
• Preference for certifications related to file transfer systems or information security standards such as HIPAA or NIST.
• Preference for experience working with secure file transfer protocols such as SFTP, FTPS, or AS2.
• Preference for experience working with scripting tools such as Python or PowerShell for automation in IT environments.

Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• State Group Insurance Coverage Options, including health, life, dental, vision, and other supplemental insurance options;

• Flexible Spending Accounts;

• State of Florida retirement options, including employer contributions;

• Generous annual and sick leave benefits;

• 9 paid holidays a year and 1 Personal Holiday each year;

• Career advancement opportunities;

• Tuition waiver for courses offered by Florida’s nationally ranked State University System;

• Training and professional development opportunities;

• And more!

Message from the Office of Health Care Connections (FX)

Do you want to impact people’s lives with your work? Do you want to be a part of a team that works hard and supports your efforts? Come work at FX!

FX (Florida Health Care Connections), is a transformation to ensure our Agency’s mission of Better Health Care for All Floridians continues for generations to come. Come join us and …

• • Jump into the front end of creating and implementing innovative solutions for Government Healthcare programs;
  • Take part in one of the largest transformation initiatives in Florida’s history and make a lasting impact for millions of people statewide;
  • Enjoy working with a team known for their diligence and collaboration and perceived as a leader among similar programs in the nation;
  • Enjoy benefits offered as a State of Florida employee, including health insurance options; pension and investment retirement plans; and sick and annual leave

Learn more at: https://ahca.myflorida.com/medicaid/florida-health-care-connections-fx

Thank you for your interest!

BACKGROUND SCREENING

It is the policy of the Florida Agency for Health Care Administration that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S.  No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.  Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.