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Date:  Jan 23, 2023


The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website.

Requisition No: 687302 

Agency: Economic Opportunity

Working Title: 687302-OPS EMPLOYMENT PROGRAM SPECIALIST - 40099092 1

Position Number: 40099092 

Salary:  $15.00 

Posting Closing Date: 03/31/2023 


POSITION LOCATION: Tallahassee, FL (relocation benefits are not available for this position)


Multiple Hires



Our Organization and Mission:

The Florida Department of Economic Opportunity (DEO) works across the state to support Florida’s economy, robust and talented workforce and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities and workforce are better prepared to withstand future economic slowdowns and natural disasters.


The Florida Department of Economic Opportunity is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities.  (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)


Let DEO’s mission become yours. To find out more about us, click on the link :


The Work You Will Do:

The OPS Employment Program Specialist is a member of the Claims Processing team of the Division of Workforce Services.


This is a highly responsible position requiring extensive knowledge of the Reemployment Assistance Law and Department procedures.  The person in this position is responsible for several complex programmatic functions performed within reemployment assistance relating to claimant eligibility and employer chargeability that have statewide applications.  The person in this position may be responsible for processing Florida liable claims, providing claimant instructions and taking necessary actions relative to claims activities as a result of working with the Voice Response system.  Professional work requiring not only extensive knowledge of the Reemployment Assistance Law, regulations, policies and procedures, but also the ability to plan, organize and coordinate work assignments, and work cooperatively with others.


The Difference You Will Make:

DEO is a fast-paced work environment in which critical thinking and prioritizing are a must.


How You Will Grow:

DEO encourages its employees to constantly innovate and seek efficiencies.  Trainings are made available throughout the year and on request with our Office of HR Training and with our Division of Workforce Training Unit. In accordance with DEO’s Vision and Mission, the employee:

  • Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
  • Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
  • Provides information clearly, accurately, and succinctly; and also exhibits good listening skills.
  • Works collaboratively to optimize the effectiveness of DEO's available resources and tools.
  • Uses knowledge acquired through education, training, or experience to complete tasks.


These expectations are for all our employees, and you will be expected to model these as a leader.  We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.  


Where You Will Work:   

Tallahassee is Florida’s Capital City and continues to grow attracting development and new business. Tallahassee is a mid-sized city in the heart of Florida’s Big Bend.  DEO is in Downtown Tallahassee, the political epicenter that draws in visitors each year to visit the Capitol. Each spring, the legislative session opens and people pour in to see the State perform its business. So regardless of what brought you here, being here will guarantee you an experience vibrant with entertainment, culture and delight. Tallahassee is:

  • Known for its beautiful parks, rolling hills and oak trees, canopied roads, hotels, dining, museums, arts, music and natural resources ( )
  • Home to major college campuses, Florida State University(FSU), Florida A & M University (FAMU) and Tallahassee Community College (TCC).
  • Approximately 22 miles from the nearest beach ( )
  • Within a state having no state income tax for residents of Florida



* State Group Insurance coverage options+                                               

   (health, life, dental, vision, and other supplemental options)                                                            

* Ongoing comprehensive training provided             

* Career Growth                                                                                           

* Highly skilled, professional environment                 


+For a more complete list of benefits, visit

  • We care about the success of our employees.
  • We care about the success of our clients.
  • We are always improving our technology, our tools, our customer’s experiences and ourselves.
  • A rewarding experience for reliable, compassionate and professional employees.



$15.00 per hour


Your Specific Responsibilities:

Handles claims issues, processes additional claims, ensures customers' weeks are properly paid, issues determinations, and processes rejected/unpaid weeks.  Will review reports to detect incomplete claims as well as errors and corrections on claims.  Will provide training to associates in correcting the errors.  Will remove previous disqualifications and end indefinite ineligibilities that would potentially prevent payment of current claims.  Will review the secondary alien verification to assess the claimants’ eligibility for reemployment assistance. 


Coordinates unit activities relating to specialized work assignments and other related work as required including the preparation of reports, project analysis and correspondence to assist the supervisor.  Prioritizes work and takes responsibility of assignments to ensure accuracy, efficiency and completion of work by deadlines.  Randomly reviews and evaluates subunit work to determine if all work is in compliance with established standards.  Assists in training associates, developing training materials and procedures, and may participate in cost quality and work planning studies.  Associate will provide testing assistance for process improvements of the various intake methods.  May be technical assistant to the unit and assist supervisor.  May take a leadership role in the absence of supervisor.


Interviews applicants by telephone or reviews Internet claims applications to determine eligibility for reemployment assistance claims.  Screens applicants by gathering key information from a database to assess type and location of employment and applies various Florida, federal and other states' laws rules and regulations in making a decision on the appropriate type of reemployment assistance claim to file.  Gathers information from applicants and records demographics, employment history relative to the claims process, assigns appropriate occupational classification codes and enters the information into a computer database.  Checks wages reported by the employers to ensure that monetary entitlement is determined accurately.  Responds to a large volume of claimant and employer inquiries relating to eligibility for reemployment assistance and employer chargeability.  These inquiries and responses may be in the form of written correspondence or telephone calls.


Works with management as needed to resolve issues relating to claims activities and problem resolution.  Identifies and analyzes problem areas and recommends any changes needed to improve and streamline existing procedures.


Required Knowledge, Skills, and Abilities:

  • Knowledge of reemployment assistance law, rules, policies and procedures.
  • Ability to collect, evaluate and analyze data relating to reemployment assistance programs.
  • Ability to review reemployment assistance functions to measure effectiveness.
  • Ability to develop training materials and train others.
  • Ability to work independently.
  • Ability to utilize problem-solving techniques.
  • Ability to plan, organize and coordinate work assignments.
  • Ability to effectively communicate verbally and in writing.
  • Ability to establish and maintain effective working relationships with others.



As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state and national law enforcement records.  



  • Duties and responsibilities of this position must be performed at the official work site of the Department.



  • Preference will be given to those with one year of professional experience in Reemployment Assistance and/or Workforce Services.



The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Nearest Major Market: Tallahassee