68900154 - OPS ADMINISTRATIVE SECRETARY

Requisition No: 868632 

Agency: Agency for Health Care Administration

Working Title: 68900154 - OPS ADMINISTRATIVE SECRETARY

 Pay Plan: Temp

Position Number: 68900154 

Salary:  $15.00 Hourly 

Posting Closing Date: 01/28/2026 

Total Compensation Estimator Tool

Where You Will Work:

This position is situated in the Bureau of Central Services within the Division of Health Quality Assurance.

The Bureau provides services and support to the facility licensure function of the Agency and is comprised of four units: the Background Screening Unit, the Financial Analysis Unit, the Central Intake Unit, and the Systems, Training, and Support Unit.

These units are responsible for the receipt and distribution of all health care facility applications and processing of associated fees; the background screening of facility owners, administrators, personnel, and Medicaid providers, and other personnel working with Florida’s vulnerable population; the financial analysis and financial data collection of health care facilities; and the systems management, data support and training within the Division.

The Work You'll Do:

The Background Screening Unit processes screening results and makes eligibility determinations for a variety of applicants and individuals required to be screened to work with Florida’s vulnerable population.

The Unit is also responsible for the maintenance and administration of the Care Provider Background Screening Clearinghouse.

The incumbent in this position provides administrative support to the Background Screening Section.

The incumbent functions as a member of a cooperative team that is responsible for processing background screening requests in accordance with state and federal laws.

Specific responsibilities and duties are as follows:

Answers telephones, handles routine inquiries, complies with requests, and makes appropriate staff referrals.

Provides general information to the public and makes referrals to other state agencies as appropriate.

Communicates and interacts with other Agency personnel and units as necessary to complete required transactions.

Processes incoming and outgoing mail, emails, and faxes including logging receipt dates in the BGS database.

Distributes correspondence according to the Unit mail procedures.

Reviews and responds to incoming email correspondence to the Background Screening Unit and/or Agency email within required timeframes.

Performs related work as assigned.

This position will be hired at the minimum salary of $15.00 hourly and is non-negotiable.

Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for Other Personal Services (OPS) employees features a highly competitive set of employee benefits including:

•              No state income tax for residents of Florida;

•              State Group Insurance coverage options (must meet eligibility requirements), including health, life, dental, vision, and other supplemental insurance options;

•              Savings & Spending Accounts;

•              401 (a) FICA Alternative Plan administered through VALIC (tax deferred Retirement Savings Plan);

•              Participation in the Florida Deferred Compensation Plan (457b)

For a more complete list of benefits and eligibility requirements, visit www.mybenefits.myflorida.com.

What is OPS employment?

OPS employment is a temporary employer/employee relationship used for accomplishing short term or intermittent tasks.  OPS employees are at-will employees and are subject to actions such as pay changes, changes to work assignment, and terminations at the pleasure of the agency head or designee.

OPS employees do not serve probationary periods or become permanent in their positions because they serve at the pleasure of the agency head.

For a more complete list of benefits, please visit https://www.mybenefits.myflorida.com/

KNOWLEDGE, SKILLS, AND ABILITIES

Ability to compile, organize, analyze information, and make recommendations when needed.

Ability to train and communicate effectively in writing and verbally, including presentations.

Ability to establish and maintain effective working relationships with consumers and other Agency staff.

Ability to prepare reports, applications, documents, and other written materials as needed.

Ability to be punctual.

Ability to plan, analyze, prioritize, and manage a high volume of multiple assignments and tasks in a timely manner.

Ability to deescalate irate callers.

Ability to problem solve.

Knowledge of basic grammar, capitalization, and punctuation.

Knowledge of navigating software systems

MINIMUM QUALIFICATIONS REQUIREMENTS

•Six (6) months of office/professional experience maintaining confidential information

•One (1) year of experience with Microsoft Office (Outlook, Word, Excel) and Adobe Standard/Professional

Preferred Qualifications:

•Knowledge of the Clearinghouse Screening Management System

•6 months of Call Center experience within the last 2 years

•Bi-lingual

LICENSURE, CERTIFICATION, OR REGISTRATION REQUIREMENTS

N/A

CONTACT: TYRE CRAWFORD 850-412-4581

BACKGROUND SCREENING

It is the policy of the Florida Agency for Health Care Administration that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S.  No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.  Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.