68900157 - OPS ADMINISTRATIVE ASSISTANT I

Requisition No: 840493 

Agency: Agency for Health Care Administration

Working Title: 68900157 - OPS ADMINISTRATIVE ASSISTANT I

 Pay Plan: Temp

Position Number: 68900157 

Salary:  $19.00 Hourly 

Posting Closing Date: 11/06/2024 

Total Compensation Estimator Tool

AGENCY OVERVIEW:

The Agency for Health Care Administration is Florida's chief health policy and planning entity.

The Agency is responsible for administering the Florida Medicaid program, the licensure and regulation of nearly 50,000 health care facilities, and empowering consumers through health care transparency initiatives.

Under the direction of Secretary Jason Weida, the Agency is focused on advancing Governor DeSantis’ vision for Florida’s health care system to be the most cost-effective, transparent, and high-quality health care system in the nation.

AGENCY OBJECTIVES:

HIGH QUALITY

Emphasizing quality in all that we do to improve health outcomes, always putting the individual first.

TRANSPARENT

Supporting initiatives that promote transparency and empower consumers in making well informed healthcare decisions.

COST-EFFECTIVE

Leveraging Florida’s buying power in delivering high quality care at the lowest cost to taxpayers.

POSITION OVERVIEW:

This is a highly responsible Help Desk support position within the Division of Information Technology.

The incumbent is required to possess a level of experience and proficiency to conduct technical troubleshooting procedures with customers.

DUTIES:

Answer Help Desk requests and provide tier-one support in a high-volume response environment.

Record customer information in the Help Desk ticket tracking system.

Perform basic technical troubleshooting and escalate unresolved requests to the appropriate technician for resolution.

Monitor the Help Desk ticket tracking system and voice mail system.

Process electronic Network Access Form (eNAF) requests through the Help Desk tracking software in a timely fashion.

Maintain client information in the Help Desk ticket tracking software.

Monitor for incoming termination orders and process accordingly.

The incumbent must be able to effectively communicate electronically and verbally with users experiencing technical support issues.

Must possess critical thinking skills in order to quickly determine issues, provide a solution, and document in the tracking system.

The Help Desk is open between the hours of 7:00 am and 5:30 pm, Monday through Friday, and requires flexible coverage. Excellent customer service skills are required.

This position will be hired at the base salary of $19.00 hourly and is non-negotiable.

WHAT BENEFITS ARE AVAILABLE TO OPS EMPLOYEES?

Working for the State of Florida is more than a paycheck. The State’s total compensation package for Other Personal Services (OPS) employees features a highly competitive set of employee benefits including:

•              No state income tax for residents of Florida;

•              State Group Insurance coverage options (must meet eligibility requirements), including health, life, dental, vision, and other supplemental insurance options;

•              Savings & Spending Accounts;

•              401 (a) FICA Alternative Plan administered through VALIC (tax deferred Retirement Savings Plan);

•              Participation in the Florida Deferred Compensation Plan (457b)

For a more complete list of benefits and eligibility requirements, visit www.mybenefits.myflorida.com.

What is OPS employment?

OPS employment is a temporary employer/employee relationship used for accomplishing short term or intermittent tasks.  OPS employees are at-will employees and are subject to actions such as pay changes, changes to work assignment, and terminations at the discretion of the agency head or designee.

OPS employees do not serve probationary periods or become permanent in their positions because they serve at the pleasure of the agency head.

SCREENING DISCLAIMER: Responses to qualifying questions must be verifiable by skills and/or experiences stated on the candidate profile and/or resume.

To be considered for the position all applicants must:

Submit a complete and accurate applicant profile necessary for qualifying, such as dates of service, reason for leaving, etc.

In addition, all applicants must ensure all employment and/or detailed information about work experience is listed on your applicant profile (including military service, self-employment, job-related volunteer work, internships, part-time employment, etc.) and that gaps in employment are explained.

Support of knowledge, skills, and abilities should be demonstrated on your applicant profile, in the education, in the work experience, in the work sample, in the interview and/or during reference checks. 

Applicants who do not provide all information necessary to qualify, will not be considered for this position.

Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the Federal Bureau of Investigation.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of Microsoft Office Applications.

• Knowledge of basic internet, cell phone, and computer software troubleshooting.

• Knowledge of basic terminology and procedures in the areas of computer hardware and software applications.

• Knowledge of Help Desk ticketing software or comparable programs.

• Ability to work in a training capacity with individuals.

• Ability to professionally communicate verbally and in writing.

• Ability to establish and maintain effective working relationships with others.

• Ability to effectively manage multiple tasks while meeting service level agreement timelines.

MINIMUM QUALIFICATIONS REQUIREMENTS

• At least one year of customer service experience.

LICENSURE, CERTIFICATION, OR REGISTRATION REQUIREMENTS

N/A

CONTACT: CHRYSTAL LARGENT 850-412-4848

BACKGROUND SCREENING

It is the policy of the Florida Agency for Health Care Administration that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S.  No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.  Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.