68900261 - OPS CLERK SPECIALIST

Requisition No: 865853 

Agency: Agency for Health Care Administration

Working Title: 68900261 - OPS CLERK SPECIALIST

Position Number: 68900261 

Salary:  $18.00 Hourly 

Posting Closing Date: 12/08/2025 

Total Compensation Estimator Tool

Agency Overview:

The Agency for Health Care Administration (AHCA) is Florida's chief health policy and planning entity.

The Agency is responsible for administering the Florida Medicaid program, the licensure and regulation of nearly 50,000 health care facilities, and empowering consumers through health care transparency initiatives.

Under the direction of Agency Secretary, AHCA is focused on advancing Governor DeSantis’ vision for Florida’s health care system to be the most cost-effective, transparent, and high-quality health care system in the nation.

The Medicaid program provides low-income families and individuals with access to health care. 

If you have a desire to use your talent and skills at an organization that provides critical services to millions of individuals and families across the state, AHCA invites you to apply to become an essential member of our team.

As one of Florida’s leading state agencies, AHCA’s diverse workforce community of more than 1,400 employees is proud of its efforts to serve the people of Florida.

Agency Objectives:

HIGH QUALITY

Emphasizing quality in all that we do to improve health outcomes, always putting the individual first.

TRANSPARENT

Supporting initiatives that promote transparency and empower consumers in making well informed healthcare decisions.

COST-EFFECTIVE

Leveraging Florida’s buying power in delivering high quality care at the lowest cost to taxpayers.

Position Overview:

This is an exciting opportunity to help shape the quality of health care in Florida.

We are seeking to hire an OPS Clerk Specialist who desires to work to enhance the delivery of health care services through the Florida Medicaid Program. 

This position requires a candidate who is creative, flexible, innovative, and who will thrive in a fast-paced, team based work environment.

This position is located in the Bureau of Medicaid Program Finance (MPF). 

MPF manages and projects Florida’s $34.4 billion Medicaid Services budget, oversees financial reporting of the Agency’s contracted Medicaid health plans, calculates both institutional and non-institutional Medicaid reimbursement rates, and disburses supplemental payments to Medicaid providers.

This position is responsible for tracking information requests, cost reports, and preparing letters and memos for internal and external customers.

Responsibilities of this position include, but are not limited to the following:

- Required to be proficient in word processing for majority of office typing; this includes routine correspondence, as well as charts, forms, mailing lists, reimbursement plans, special projects, etc.

- Pull files (hard copy & electronic) for requesters (CPA firms, auditors, etc.)

- Receives and reviews all outgoing correspondence and documents to ensure accuracy and completeness.

- Backup to Administrative Secretary

- Acts in a public relations capacity in representing the Nursing Homes Section to persons by telephone or in person.

- Functions as a liaison with staff members of other agencies, professional associations, and providers; follows up on projects assigned to the Nursing Homes Section to ensure timely completion and to facilitate advising Regulatory Analyst Supervisor of project status.

- Assistance in providing audit documentations to the contracted vendors.

- Ensures the continuity of work and exercises independent judgement in order to meet deadlines on actions relating to the Medicaid program.

- Reviews and distributes Agency and Medicaid policy, regulatory, and procedural documents.

- Archiving (sending and receiving documents).

- Assistance with completing corrflows if needed.

Performs other duties as necessary.

This position will be filled at a salary of $18.00 per hour and is non-negotiable.

This position will report to the Headquarters in Tallahassee.

This position is not a remote or telework position.

Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for Other Personal Services (OPS) employees features a highly competitive set of employee benefits, including:

•              No state income tax for residents of Florida;

•              State Group Insurance coverage options (must meet eligibility requirements), including health, life, dental, vision, and other supplemental insurance options;

•              Savings & Spending Accounts;

•              401 (a) FICA Alternative Plan administered through VALIC (tax-deferred Retirement Savings Plan);

•              Participation in the Florida Deferred Compensation Plan (457b)

For a more complete list of benefits and eligibility requirements, visit www.mybenefits.myflorida.com.

What is OPS employment?

OPS employment is a temporary employer/employee relationship used for accomplishing short term or intermittent tasks. OPS employees are at-will employees and are subject to actions such as pay changes, changes to work assignments, and terminations at the discretion of the Agency head or designee. OPS employees do not serve probationary periods or become permanent in their positions because they serve at the pleasure of the Agency head.

For more information about the Bureau of Medicaid Program Finance, please visit our website at http://ahca.myflorida.com/Medicaid/index.shtml.

Join us at the Agency for Health Care Administration in fulfilling our mission to provide “Better Health Care for all Floridians.”

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of Microsoft Office Software (email, calendar programs, etc.).

Knowledge of standard business formats and styles for letters and business forms.

Knowledge of basic office procedures and practices.

Knowledge of the methods of data collection.

Ability to prioritize workload and work as a team player.

Ability to perform basic arithmetical calculations.

Ability to use correct spelling, punctuation, and grammar.

Ability to operate general office equipment.

Ability to communicate professionally in both verbal and written form.

Experience handling multi-line phone calls in a courteous manner and providing excellent customer service.

MINIMUM QUALIFICATIONS REQUIREMENTS

Two years of administrative or clerical experience.

One year of experience using Microsoft Word, Excel, Outlook, and PowerPoint.

Preference will be given to candidates who have an Associates Degree from an accredited college.

LICENSURE, CERTIFICATION, OR REGISTRATION REQUIREMENTS

N/A

CONTACT: RICHARD ODUM 850-412-4101

BACKGROUND SCREENING

It is the policy of the Florida Agency for Health Care Administration that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S.  No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.  Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.