809208-Commerce-SENIOR NETWORK SYSTEMS ANALYST-SES - 40060004

Requisition No: 809208 

Agency: Commerce

Working Title: 809208-Commerce-SENIOR NETWORK SYSTEMS ANALYST-SES - 40060004

Position Number: 40060004 

Salary:  $65,000 - $83,000 

Posting Closing Date: 12/15/2023 

Our Organization and Mission:

FloridaCommerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities and workforce are better prepared to withstand future economic slowdowns and natural disasters.

In collaboration with our partners, we salute our nation’s veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply for positions at FloridaCommerce that fit their skill sets.

FloridaCommerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities.  (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)

Let FloridaCommerce’s mission become yours. To find out more about us, click on the link : http://www.floridajobs.org/

The Work You Will Do:

The Sr Network Systems Analyst is a member of the Network and Infrastructure Services Team. This position services our Enterprise Infrastructure Services Network and affiliated components for FloridaCommerce. Responsible for providing Network Design, Network Security, Network Systems Consultation, Network Systems Implementations, Wireless Network Management, Network Systems Monitoring, AV Support, and CSA-B Management. Additionally, this position oversees voice/data communication support statewide for the regional field offices in Orlando, Jacksonville, and Ft. Lauderdale. The incumbent in this position will work on special projects and also provide customer support services, to lower tiers in IT Operations as needed and will also be expected to address other duties as required.

The Difference You Will Make:

FloridaCommerce is a fast-paced work environment in which critical thinking and commitment to serving the citizens of Florida is a vital to the Agency’s vision. As a member of the Division of Information Technology, you will help to support the Agency goals through providing affordable, reliable, effective, and secure technology services.

How You Will Grow:

FloridaCommerce encourages its employees to constantly innovate and seek efficiencies.  Trainings are made available throughout the year and on request with our Office of HR Training and with our Division of Workforce Training Unit. In accordance FloridaCommerce Vision and Mission, the employee:

• Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and also exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of FloridaCommerce available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

The Division of Information Technology provides its staff with access to resources and trainings provided by the following:

• Pluralsight
• CBT Nuggets
• LinkedIn Learning
• O’Reilly
• Gartner
• Microsoft

These expectations are for all our employees, and you will be expected to model these as a leader.  We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.  

Where You Will Work:   

Tallahassee is Florida’s Capital City and continues to grow attracting development and new business. Tallahassee is a mid-sized city in the heart of Florida’s Big Bend.  FloridaCommerce is in Downtown Tallahassee, the political epicenter that draws in visitors each year to visit the Capitol. Each spring, the legislative session opens and people pour in to see the State perform its business. So regardless of what brought you here, being here will guarantee you an experience vibrant with entertainment, culture and delight. Tallahassee is:

• Known for its beautiful parks, rolling hills and oak trees, canopied roads, hotels, dining, museums, arts, music and natural resources (https://talgov.com/ )
• Home to major college campuses, Florida State University(FSU), Florida A & M University (FAMU) and Tallahassee Community College (TCC).
• Approximately 22 miles from the nearest beach ( https://choosetallahassee.com/beaches-near-tallahassee/ )

• Within a state having no state income tax for residents of Florida

WORKING FOR THE STATE OF FLORIDA IS MORE THAN A PAYCHECK!!

* State Group Insurance coverage options+                                               * Retirement plan options, including employer

   (health, life, dental, vision, and other supplemental options)                    contributions (FYI, please click www.myfrs.com)

* Nine paid holidays and a Personal Holiday each year                             * Annual and Sick Leave Benefits

* Student Loan Forgiveness Program (Eligibility required)                          * Flexible Spending Accounts          

* Tuition Fee Waivers (Accepted by major Florida colleges/universities)    * Ongoing comprehensive training provided             

* Career Growth                                                                                           * Highly skilled, professional environment                 

+For a more complete list of benefits, visit www.mybenefits.myflorida.com.

Pay:

• $65,000 – $83,000 Annually           

Your Specific Responsibilities:

• Manage, Design and Assess near and long term WAN, LAN, and WLAN for needs relating to capacity and scalability including baselines for network performance and packet priority.
• Design and manage VoIP infrastructure and its associated software including call management systems, voicemail, and interactive voice response.
• Design and manage video conferencing systems including conference scheduling and video call quality.
• Conduct testing and development of disaster recovery plans to detect faults, minimize malfunctions and backup systems as it relates to network functionality.
• Collaborate and coordinate with Commerce security team members to ensure data confidentiality, integrity, and availability.
• Collaborate and coordinate with technical service team members of the State Data Center to effectively manage core network routing, including scheduled maintenance periods.
• Conducts information needs assessments through consultation with department managers, users, and IT administrators to understand network systems impact.
• Determine proactive prevention of problems, providing trend analysis via system monitoring methodologies and tools.
• Accurately document architecture, design, and layout, including protocols and standards used, as well as configuration within the change management database.
• Conduct research on network products, services, protocols, and standards to remain abreast of developments in the networking industry.
• Develop and deploy methodologies for testing network performance.
• Provide assistance with the handling of network incidents escalated from Tier 1 and Tier 2 support resources, including after-hours support.
• Provide guidance, support, and knowledge transfer to secondary network support personnel and other junior team members.
• Performs other related work as required.

Required Knowledge, Skills, and Abilities:

• Experience with WAN/LAN/WLAN administration and design.
• Experience with VoIP administration and design.
• Experience with video conferencing administration and design.
• Effective communication, both verbal and written, with a wide range of audiences.
• Ability to work with minimum supervision.
• Ability to work individually and as part of a team.
• Ability to work with cross-functional teams and staff of all levels.
• Ability to balance multiple priorities and quickly adjust to changing priorities.
• Knowledge of the following:
  • Cisco networking, telephony, and video conferencing technologies
  • Cisco iOS
  • Integrated voice response
  • Enterprise deployment experience
  • Network system architect and designer
  • Basic understanding of Cloud Technology, IaaS, PaaS, and SaaS

Qualifications:

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state and national law enforcement records.  

Preferred:

• Cisco networking, telephony, and video conferencing technologies.
• Integrated voice response.
• Enterprise deployment experience.
• Network system architect and designer

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.