828134-Commerce-SENIOR INFO TECH BUSINESS CONSULTANT-SES - 40053005

Requisition No: 828134 

Agency: Commerce

Working Title: 828134-Commerce-SENIOR INFO TECH BUSINESS CONSULTANT-SES - 40053005

 Pay Plan: SES

Position Number: 40053005 

Salary:  $85,000 - $95,000 

Posting Closing Date: 05/17/2024 

Total Compensation Estimator Tool

Our Organization and Mission:

FloridaCommerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities and workforce are better prepared to withstand future economic slowdowns and natural disasters.

In collaboration with our partners, we salute our nation’s veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply for positions at FloridaCommerce that fit their skill sets.

FloridaCommerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities.  (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)

Let FloridaCommerce’s mission become yours. To find out more about us, click on the link : http://www.floridajobs.org/

The Work You Will Do:

This position reports to the Chief of IT Operations and is responsible for management and supervision of the three (3) service areas within the Division of Information Technology Services, IT Operations Section: Network Support, Telephone and Voice Services Support, and Electronic Messaging Services Support.

This position manages Enterprise Network Infrastructure Services and affiliated components for FloridaCommerce. Responsible for Network Design, Network Security, Network Systems Consultation, Network Systems Implementations, Wireless Network Management, Network Systems Monitoring, AV Support, and CSA-B Management. Additionally, this position manages voice/data communication support statewide for the regional field offices in Orlando, Jacksonville, and Ft. Lauderdale.

The Difference You Will Make:

FloridaCommerce is a fast-paced work environment in which critical thinking and commitment to serving the citizens of Florida is a vital to the Agency’s vision. As a member of the Division of Information Technology, you will help to support the Agency goals through providing affordable, reliable, effective, and secure technology services.

How You Will Grow:

FloridaCommerce encourages its employees to constantly innovate and seek efficiencies.  Trainings are made available throughout the year and on request with our Office of HR Training and with our Division of Workforce Training Unit. In accordance FloridaCommerce Vision and Mission, the employee:

• Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and also exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of FloridaCommerce available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

The Division of Information Technology provides its staff with access to resources and trainings provided by the following:

• Pluralsight
• CBT Nuggets
• Gartner
• Microsoft

These expectations are for all our employees, and you will be expected to model these as a leader.  We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience. We make available other career growth opportunities such as CPM “Certified public Manager,” Certified PMP “Project Management Professional,” and Gartner GTP access.

Where You Will Work:   

Tallahassee is Florida’s capital city and continues to grow attracting development and new business. Tallahassee is a mid-sized city in the heart of Florida’s Big Bend.  Commerce is in downtown Tallahassee, the political epicenter that draws in visitors each year to visit the Capitol. Each spring, the legislative session opens and people pour in to see the State perform its business. So regardless of what brought you here, being here will guarantee you an experience vibrant with entertainment, culture and delight. Tallahassee is:

• Known for its beautiful parks, rolling hills and oak trees, canopied roads, hotels, dining, museums, arts, music, and natural resources (https://talgov.com/ )
• Home to major college campuses, Florida State University(FSU), Florida A & M University (FAMU) and Tallahassee Community College (TCC).
• Approximately 22 miles from the nearest beach ( https://choosetallahassee.com/beaches-near-tallahassee/ )

• Within a state having no state income tax for residents of Florida

WORKING FOR THE STATE OF FLORIDA IS MORE THAN A PAYCHECK!!

* State Group Insurance coverage options+                                               * Retirement plan options, including employer

   (health, life, dental, vision, and other supplemental options)                    contributions (FYI, please click www.myfrs.com)

* Nine paid holidays and a Personal Holiday each year                              * Annual and Sick Leave Benefits

* Student Loan Forgiveness Program (Eligibility required)                          * Flexible Spending Accounts          

* Tuition Fee Waivers (Accepted by major Florida colleges/universities)    * Ongoing comprehensive training provided             

* Career Growth                                                                                           * Highly skilled, professional environment                 

+For a more complete list of benefits, visit www.mybenefits.myflorida.com.

Pay

• $85,000 – $95,000 Annually           

Your Specific Responsibilities:

Manage and supervise staff of the three (3) service areas within the Division of Information Technology Services, IT Operations Section:  Network and Security Services Support, Telephone and Voice Services Support, and Electronic Messaging Services Support.

“Supervisory employees” are those who spend the majority of their time communicating with, motivating, training, and evaluating employees, and planning and directing employees’ work, and who have the authority to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, or discipline subordinate employees or effectively recommend such action, including all employees serving as supervisors, administrators, and directors in accordance with 110.205(20(w), Florida Statutes.

Infrastructure Systems Management:

• Ensure, through adequate planning, management, and execution that all network equipment, appliances, and telephony systems are kept up-to-date with respect to:
  • Network infrastructure – latest design and implementation.
  • Software - manufacturer’s latest firmware and software patches.
  • Virus Protection – latest engines and definitions.
• Provide management with dashboard style reporting for availability, utilization, capacity, and other information as related to our network, servers, and customer support center.
• Ensure equipment maintenance agreements are current and accurately reflect inventory coverage (within fiscal constraints).
• Ensure backup and recovery procedures are in place and allow for timely recovery in the event of failure or disaster.
• Provide consultation to FloridaCommerce management and partners with respect to technology updates, technology refresh, and comparisons/options as required.
• Assist in establishing IT long range objectives and specifying the strategies and actions to achieve these objectives.
• Provide consultation and recommendation on IT disaster recovery planning, as required.
• Manages and monitors day-to-day activities, performance and productivity of the Voice and Data Network Infrastructure.
• Support and maintain wireless infrastructure for mobile technologies.
• Possess awareness and advice on emerging technologies within the Technical and Customer practice arena.
• Recommend changes to management, as necessary, to improve overall customer service.
• Represent and be an ambassador for our office during appropriate meetings and events.
• Facilitates resolution of technical issues on all products and areas supported by Information Technology Services.
• Manage multiple simultaneous projects.

• Ensure equipment and processes under your purview comply with federal, state, and best practices as dictated by our Information Security Manager (ISM).
• Provide for monitoring and reporting of all security alerts including appropriate action to be taken during an incident.
• Work collaboratively with the Department’s ISM to identify and mitigate security risks and issues.
• Ensure processes and procedures are complete and documented for hardware and software installation and use.
• Ensure appropriate controls are in place to provide adequate security for operating systems, software, and data.

Personnel Management:

• Supervises employees by assigning work, reviewing progress, and assessing performance.
• Ensure each associate under your purview has adequate performance expectations completed and agreed to, following Human Resource guidelines and timeframes.
• Ensure each associate’s performance is monitored on an on-going basis and their evaluation is completed following Human Resource guidelines and timeframes.
• Ensure that each associate develops and follows (within budget constraints) an acceptable education plan that will help them to remain a valuable asset to the Department. The plan should be consistent with the technology needs of your unit and in-line with the technology plan of the Department.
• Ensure the work area is maintained in a neat and orderly manner.

Perform other duties as required.

Required Knowledge, Skills, and Abilities:

• Project management Skills
• Ability to plan, manage, organize, and coordinate multiple work assignments and activities are required.
• Working knowledge of Active Directory and PowerShell/scripting.
• Knowledge of Azure platform and Azure network services.
• Knowledge in administration of Cisco, Palo Alto, and associated network infrastructure components.
• Ability to architect, support, and scope Network and VOIP infrastructure solutions.
• Knowledge of administration of PKI certificates.
• Ability to establish and maintain effective working relationships with others.
• Knowledge of technology trends and developments in the areas of network and VOIP infrastructure.
• Knowledge of the principles of privileged and production access.
• Ability to communicate with users in a courteous, professional manner, and evaluate and resolve user problems
• Ability to develop and implement network infrastructure support standards, procedures, and guidelines.
• Ability to work independently with supervision as needed.
• Ability to articulate technical and business issues and solutions effectively to business or technical staff across organizational layers.
• Skilled in production support with ITSM solutions including Incident Management, Problem Management, Change Management, Release Management, and Configuration Management.
• Knowledge and skilled with formal security and control frameworks such as ISO, ITIL, and NIST, that have applicability to the discipline.
• Knowledge of Windows 10/11, Microsoft Office, and Office 365.
• Knowledge of Cisco VPN, MS SharePoint, SCCM, and Microsoft Defender.

Qualifications:

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state and national law enforcement records.  

Preferred:

• Cisco networking, telephony, and video conferencing technologies.
• Integrated voice response.
• Enterprise deployment experience.
• Network system architect and design experience.
• Live in Tallahassee vicinity.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.