828136 - OPS RESEARCH ASSISTANT - 40099316

Date:  Jun 22, 2024


The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website.

Requisition No: 828136 

Agency: Commerce

Working Title: 828136 - OPS RESEARCH ASSISTANT - 40099316

 Pay Plan: Temp

Position Number: 40099316 

Salary:  $16.39 

Posting Closing Date: 10/25/2024 

Total Compensation Estimator Tool

POSITION LOCATION:      Tallahassee, FL (relocation benefits are not available for this position)


This position will be used for multiple vacancies.



Our Organization and Mission:

Florida Commerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.


Florida Commerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities.  (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)


Let our mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/


The Work You Will Do:        

The OPS Research Assistant is a member of the Labor Market Statistics team of the Division of Workforce Services.

This position is critical to meeting contract deliverables with the U.S. Bureau of Labor Statistics and provides occupational employment and wage data for the state and substate areas.


This position involves work collecting employment and wage data for use in the preparation of occupational employment and wage estimates for the State of Florida.


Associate interacts daily by phone with employers to collect employment and wage data or to conduct follow-ups. Contacts employers or private individuals by phone, email, and/or fax. Delivers prepared call script to persuade non-responsive businesses to provide employment and wage data. Completes records of telephonic interactions, schedule numbers and other related employment data.


Describes employment and wage data requirements and procedures based on Occupational Employment and Wage Statistics and the U.S. Bureau of Labor Statistics standards. Recognizes and overcomes refusals and non-responses. Calls non-respondents to collect data for missing units and employment to achieve the highest response rate for the assigned survey units and the employment the units represented.


No leadership responsibilities.


The Difference You Will Make:

This position is part of a team that produces the most detailed occupational employment and wage data for the State.  These data are used to determine average employment and wages which are used by Florida Commerce leadership, workforce and economic development agencies, employers, and educational institutions.


Florida Commerce is a fast-paced work environment in which critical thinking and prioritizing are a must.


How You Will Grow:

This position will collect and analyze data and use software tools that will allow you to seek promotional opportunities in the Bureau.

In addition to hands-on training and Bureau-Wide training you will use your skill and insight to produce the highest quality data for our stakeholders. Florida Commerce encourages its employees to constantly innovate and seek efficiencies.  Trainings are made available throughout the year and on request with our Office of Human Resources Training and with our Division of Workforce Training Unit. In accordance with our Vision and Mission, the employee:

  • Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
  • Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
  • Provides information clearly, accurately, and succinctly; and exhibits good listening skills.
  • Works collaboratively to optimize the effectiveness of Florida Commerce’s available resources and tools.
  • Uses knowledge acquired through education, training, or experience to complete tasks.

These expectations are for all our employees, and you will be expected to model these as a leader.  We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.  


Where You Will Work:   

Tallahassee is Florida’s Capital City and continues to grow by attracting development and new businesses. Tallahassee is a mid-sized city in the heart of Florida’s Big Bend.  Florida Commerce’s main office is in Downtown Tallahassee, the political epicenter that draws in visitors each year to visit the state’s Capitol. Each spring, the legislative session opens, and people pour in to see the Florida Legislature perform business and approve the state’s annual budget. Being in Tallahassee will guarantee you a vibrant and unique experience, professional growth, entertainment, and culture.

Tallahassee is:

  • Known for its beautiful parks, rolling hills and oak trees, canopied roads, hotels, dining, museums, arts, music, and natural resources (https://talgov.com/ )
  • Home to major college campuses, Florida State University (FSU), Florida A & M University (FAMU) and Tallahassee Community College (TCC).
  • Approximately 22 miles from the nearest beach ( https://choosetallahassee.com/beaches-near-tallahassee/ )
  • Within a state having no state income tax for residents of Florida


* State Group Insurance coverage options+                                              

   (health, life, dental, vision, and other supplemental options)                

*Ongoing comprehensive training provided             

* Career Growth                                                                                         

 * Highly skilled, professional environment                 


For a more complete list of benefits, visit www.mybenefits.myflorida.com.

* We care about the success of our employees.

* We care about the success of our clients.

* We are always improving our technology, our tools, our customer’s experiences, and ourselves.

* A rewarding experience for reliable, compassionate, and professional employees.



$16.39 per hour


Your Specific Responsibilities:

This position involves work compiling, analyzing, and conducting research on employment data for use in the preparation of occupational employment estimates (staffing patterns) and occupational wages for the State of Florida, all Metropolitan Statistical Areas, and the balance-of-state areas.  These estimates are the primary source for developing occupational employment projections used by the Florida Workforce Estimating Conference, establishing the prevailing wage determinations for the Alien Labor Certification Program, and for use in program planning by the education and job training community.  A thorough working knowledge of basic statistics, the methods of data collection, and the ability to collect, code, and analyze data are required. 


Collects, compiles, analyzes, and reviews occupational employment and wage survey data for assigned survey units and their employment.  Analyzes and edits survey responses, assigns occupational codes to the job descriptions reported by employers, and enters the data into the Occupational Employment Statistics computer software system. Processes electronic survey responses with significant employment and occupations using the U.S. Bureau of Labor Statistics provided “Autobatch” utility.  Calls non-respondents to collect data for missing units and employment to achieve the highest response rate for the assigned survey units and the employment the units represent and enters the data into the OES computer software system. The ability to conduct research on businesses using the Internet is required.  Verification of atypical data with the employer and the addition of written comments on the survey data file may be necessary.


Reviews and corrects North American Industry Classification System codes assigned to individual establishments on the Occupational Employment Statistics survey sample.  Researches and investigates businesses which indicate they are classified incorrectly on the Quarterly Census of Employment & Wages database.  After extensive analysis and review, makes any changes to the Occupational Employment Statistics survey database to reflect the best North American Industry Classification System code for all businesses selected for the Occupational Employment Statistics survey sample by Bureau of Labor Statistics.


Updates and maintains Occupational Employment Statistics survey database files for Florida businesses selected by the Bureau of Labor Statistics.  Research and updates returned mail for better addresses and updates contact information. Analyzes employment and wage data giving special attention to the data highlighted when being entered into the database.  Reviews quality assurance edit tests showing unusual occupations, high and low wages, missing, and dependent occupations. Reviews, verifies, and makes necessary corrections to the data entered.  Explains any unusual variances in staffing patterns and/or wages in the comments module.


Required Knowledge, Skills, and Abilities:

  • Ability to do a high volume of daily cold calling to obtain survey responses and establish employer relationships.
  • Knowledge of data collection.
  • Ability to communicate effectively verbally and in writing.
  • Ability to work independently.
  • Ability to establish and maintain effective working relationship with others.
  • Ability to conduct fact-finding research.
  • Working knowledge and experience using Microsoft applications, including Word and Excel.



As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records. 



  • Duties and responsibilities of this position must be performed at the official work site of the Department.



  • Experience in call center/high volume calling.
  • One year of experience in data collection or analysis.
  • One year of customer service experience.
  • Bilingual in Spanish or Creole.
  • Seeking a part time position, 25 hours per week.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Nearest Major Market: Tallahassee