833700-OPERATIONS REVIEW SPECIALIST - 40031062

Requisition No: 833700 

Agency: Commerce

Working Title: 833700-OPERATIONS REVIEW SPECIALIST - 40031062

 Pay Plan: Career Service

Position Number: 40031062 

Salary:  $46,668.01-$55,000 

Posting Closing Date: 11/28/2024 

Total Compensation Estimator Tool

JOB TYPE:    FULL TIME /      CS
POSITION LOCATION:      Tallahassee, FL (relocation benefits are not available for this position) 

OPERATIONS REVIEW SPECIALIST
Internal

www.floridajobs.org/

Your Specific Responsibilities:

Responsibilities include assisting in coordination and efficiency of administrative, programmatic and operational aspects of service delivery while providing liaison and consultant capabilities for the solution of operational and management problems.

Identifying, coordinating and providing statewide Reconnect training; development of guides and materials necessary to perform job duties; analyzing and making recommendations to resolve statewide RA RECONNECT program issues; performs duties as lead adjudication Subject Matter Expert (SME); triaging and resolving statewide IT RECONNECT issues tickets; completing testing procedures for the RECONNECT system; attending development sessions in relation to RECONNECT changes to the system; and providing direction and guidance to RA management.

Conduct research; provide leadership, direction and guidance in the planning, analysis, design, development and implementation of large-scale system enhancements in multiple environments with IT developers and business unit.  Provide oversight of associates to ensure consistency of enterprise processes across program areas.  Work directly with business systems analysts, training leads, designers and developers to ensure business requirements are fully integrated into the RECONNECT system and are traceable to the Requirements Design Document and end user training.  Work with testing analysts to ensure test scripts validate requirements.  Work with communication team to develop and distribute communication pieces in various mediums.

Provide direction, guidance and counsel to management on the development of initiatives related to the provision of Reemployment Assistance program services.

Provide liaison between the unit and development teams, administrators, other Department areas and contract vendors. Review work of associates by providing guidance and expertise in reviewing and evaluating work of associates on the RA RECONNECT system; provide analysis and evaluation of design data of design team; evaluation of training plan and materials from training leads.  Lead test sessions with Department personnel to validate the systems meets requirements both functionally and training perspectives. In an accurate, timely and professional manner, cooperates and performs other department work related duties as assigned.

Required Knowledge, Skills, and Abilities:

• Knowledge of reemployment assistance law, rules, policies and procedures.
• Knowledge of the methods of data collection and analysis.
• Ability to collect, evaluate, and analyze data to develop alternative recommendation, solve problems, document work flow, and other activities relating to the improvement of operational and management practices.
• Ability to organize data into logical format for presentation in reports, documents, and other written materials.
• Ability to conduct fact finding research.
• Ability to utilize problem solving techniques.
• Ability to understand and apply applicable rules, policies, and procedures relating to operational management analysis activities.
• Ability to plan, organize and coordinate work assignments.
• Ability to effectively communicate verbally and in writing.
• Ability to establish and maintain effective working relationships with others.
• Ability to travel.

Qualifications:

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records. 

Minimum:

• Duties and responsibilities of this position must be performed at the official work site of the Department.
• Travel may be required to travel.

Pay:

$46,668.01 – $55,000

Our Organization and Mission:

FloridaCommerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.

In collaboration with our partners, we salute our nation’s veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply at FloridaCommerce for positions that fit their skill sets.

FloridaCommerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities.  (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)

Let our mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/

The Work You Will Do:        

This is highly responsible administrative and consulting work involved in planning and assisting in the directing, training and operating of a statewide Reconnect system for the Reemployment Assistance (RA) program.

The Difference You Will Make:

The Operations Review Specialist helps to protect the integrity of the State of Florida’s Reemployment Assistance Program while helping the citizens of Florida prosecute ID theft claims.

FloridaCommerce is a fast-paced work environment in which critical thinking and prioritizing are a must.

How You Will Grow:

FloridaCommerce encourages its employees to constantly innovate and seek efficiencies.  Trainings are made available throughout the year and on request with the Office of Training and Development within the Bureau of Human Resource Management. In accordance with our Vision and Mission, the employee:

• Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of FloridaCommerce’s available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

These expectations are for all our employees, and you will be expected to model these as a leader.  We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.

Where You Will Work:   

Tallahassee is Florida’s Capital City and continues to grow by attracting development and new businesses. Tallahassee is a mid-sized city in the heart of Florida’s Big Bend.  FloridaCommerce’s main office is located in Downtown Tallahassee, the political epicenter that draws in visitors each year to visit the state’s Capitol. Each spring, the legislative session opens, and people pour in to see the Florida Legislature perform business and approve the state’s annual budget. Being in Tallahassee will guarantee you an experience vibrant with a unique experience, professional growth, entertainment, and culture.

Tallahassee is:

• Known for its beautiful parks, rolling hills and oak trees, canopied roads, hotels, dining, museums, arts, music, and natural resources (https://talgov.com/ )
• Home to major college campuses, Florida State University (FSU), Florida A & M University (FAMU) and Tallahassee Community College (TCC).
• Approximately 22 miles from the nearest beach ( https://choosetallahassee.com/beaches-near-tallahassee/ )

• Within a state having no state income tax for residents of Florida

WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!

*  State Group Insurance coverage options+
 (health, life, dental, vision, and other supplemental option)

*  Retirement plan options, including employer contributions (www.myfrs.com)

*  Nine paid holidays and a Personal Holiday each year

*  Annual and Sick Leave Benefits

*  Student Loan Forgiveness Program (Eligibility required)

*  Flexible Spending Accounts

*  Tuition Fee Waivers (Accepted by major Florida colleges/universities)

*  Ongoing comprehensive training provided

*  Career Growth      

*  Highly skilled, professional environment

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.