841333 - EMPLOYMENT PROGRAM SPECIALIST - 40034312

Requisition No: 841333 

Agency: Commerce

Working Title: 841333 - EMPLOYMENT PROGRAM SPECIALIST - 40034312

 Pay Plan: Career Service

Position Number: 40034312 

Salary:  $35,317.32 

Posting Closing Date: 11/22/2024 

Total Compensation Estimator Tool

JOB TYPE:    FULL TIME /      Career Service
POSITION LOCATION:      Tallahassee, FL (relocation benefits are not available for this position) 

Employment Program Specialist
OPEN COMPETITIVE

www.floridajobs.org/

Your Specific Responsibilities:

This is a highly responsible position providing customer service for reemployment assistance claimants and general information for the public and/or processing initial or additional claims filed online.  Requires extensive knowledge of reemployment assistance laws and rules in order to provide excellent customer service.  The incumbent is responsible for several complex programmatic functions performed within the processes of the Reemployment Assistance Program.

Detects, flags, verifies fraud lock and halts identity claims using the FIRRE system.  Utilizes DHSMV’s DAVID system to verify claimant documents.  Issues identity verification determinations to ensure additional fraud payments are not released.  Follows proper Adjudication procedures and processes relating to 412/identity verification issues.

Identifies potential issues that can affect an individual’s entitlement to benefits.  Gathers facts from claimants, employers, and other pertinent or interested parties relating to potential issues and chargeability of employer accounts for benefit payments on claims.  Handles a heavy load of correspondence from employers, reviews and identifies issues requiring adjudication.  Issues non-charge determinations on fraudulent claims as needed.

Works with representatives from other sections, bureaus and agencies as needed to resolve any locked claims.  Unlocks claims and adds issues to ensure other units can perform processes on locked claims/previously locked claims as required.

Performs specialized work assignments and other related work as required within the units including but not limited to work search audits, eligibility reviews, job service registration, potential issues, rejected weeks, and/or returned employer notices.

Determines issues, concerns, and/or complaints from claimants, employers, and other customers.  Accesses and researches necessary records to either resolve those issues or refer to a specific or appropriate program specialist or supervisor.

Explains points of law and reasons for determinations regarding eligibility for reemployment assistance benefits.

Researches and explains the Reemployment Assistance Program at the request of callers and directs them to the appropriate place to file a claim.

Refers to various community resources and to One-Stop centers as appropriate.

Required Knowledge, Skills, and Abilities:

• Knowledge of reemployment assistance law, rules, policies and procedures.
• Ability to collect, evaluate and analyze data relating to reemployment assistance programs.
• Ability to review reemployment assistance functions to measure effectiveness.
• Ability to develop training materials and train others.
• Ability to work independently.
• Ability to utilize problem-solving techniques.
• Ability to plan, organize and coordinate work assignments.
• Ability to effectively communicate verbally and in writing.
• Ability to establish and maintain effective working relationships with others.

Qualifications:

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records. 

Minimum:

• Duties and responsibilities of this position must be performed at the official work site of the Department.

Pay:

$ 35,317.32 annually.

Our Organization and Mission:

FloridaCommerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.

In collaboration with our partners, we salute our nation’s veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply at FloridaCommerce for positions that fit their skill sets.

FloridaCommerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities.  (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)

Let our mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/

The Work You Will Do:        

This is a highly responsible position providing customer service for reemployment assistance claimants and general information for the public and/or processing initial or additional claims filed online. 

The Difference You Will Make:

FloridaCommerce is a fast-paced work environment in which critical thinking and prioritizing are a must.

How You Will Grow:

FloridaCommerce encourages its employees to constantly innovate and seek efficiencies.  Trainings are made available throughout the year and on request with the Office of Training and Development within the Bureau of Human Resource Management. In accordance with our Vision and Mission, the employee:

• Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of FloridaCommerce’s available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

These expectations are for all our employees, and you will be expected to model these as a leader.  We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.

Where You Will Work:     

Tallahassee is Florida’s Capital City and continues to grow by attracting development and new businesses. Tallahassee is a mid-sized city in the heart of Florida’s Big Bend.  FloridaCommerce’s main office is located in Downtown Tallahassee, the political epicenter that draws in visitors each year to visit the state’s Capitol. Each spring, the legislative session opens, and people pour in to see the Florida Legislature perform business and approve the state’s annual budget. Being in Tallahassee will guarantee you an experience vibrant with a unique experience, professional growth, entertainment, and culture.

Tallahassee is:

• Known for its beautiful parks, rolling hills and oak trees, canopied roads, hotels, dining, museums, arts, music, and natural resources (https://talgov.com/ )
• Home to major college campuses, Florida State University (FSU), Florida A & M University (FAMU) and Tallahassee Community College (TCC).
• Approximately 22 miles from the nearest beach ( https://choosetallahassee.com/beaches-near-tallahassee/ )

• Within a state having no state income tax for residents of Florida

WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!

*  State Group Insurance coverage options+
 (health, life, dental, vision, and other supplemental option)

*  Retirement plan options, including employer contributions (www.myfrs.com)

*  Nine paid holidays and a Personal Holiday each year

*  Annual and Sick Leave Benefits

*  Student Loan Forgiveness Program (Eligibility required)

*  Flexible Spending Accounts

*  Tuition Fee Waivers (Accepted by major Florida colleges/universities)

*  Ongoing comprehensive training provided

*  Career Growth      

*  Highly skilled, professional environment

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.