848707-BENEFITS PROGRAM SUPERVISOR/ANALYST-SES - 40034417

Requisition No: 848707 

Agency: Commerce

Working Title: 848707-BENEFITS PROGRAM SUPERVISOR/ANALYST-SES - 40034417

 Pay Plan: SES

Position Number: 40034417 

Salary:  41,561.57 

Posting Closing Date: 03/17/2025 

Total Compensation Estimator Tool

JOB TYPE:    FULL TIME / SES
POSITION LOCATION:      Tallahassee, FL (relocation benefits are not available for this position) 

Benefits Program Supervisor/Analyst-SES
OPEN COMPETITIVE

www.floridajobs.org/

Your Specific Responsibilities:

Supervisory employees are those who spend the majority of their time communicating with, motivating, training, and evaluating employees, and planning and directing employees’ work, and who have the authority to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, or discipline subordinate employees or effectively recommend such action, including all employees serving as supervisors, administrators, and directors, in accordance with Section 110.205(2)(w), Florida Statutes.

The role of this position is to serve as the front-line supervisor of staff, providing administrative assistance to contact center managers with operation of the State of Florida Re-employment Assistance (RA) program contact center functions.

ADMINISTRATIVE: Ensures adherence to regulations, processes, and operating procedures of the Reemployment Assistance Program (RAP).  Ensures staff assist claimants in maintaining RA claims including benefit payment requests, fact-finding, and answering questions.  Monitors the staff’s daily assignments.  Reviews agent’s decisions regarding claimant’s concerns and verifies that appropriate actions were taken regarding RA determinations and/or issues.  Intervenes as necessary on issues that impact the claimant’s ability to access claim information housed in the Re-employment Assistance System (RAS).  Reviews investigation results regarding the RA Appeal Process and takes corrective action as needed.  Reviews decisions regarding adjudication issues and determinations and forwards for corrective action as needed.  Distributes and ensures daily assignments and work schedules developed by the Workforce Management Team are followed as well as maintaining timesheet compliance and accuracy.  Responsible for authorization of leave and attendance records.  Prepares position descriptions, performance appraisals, and procedural changes due to modifications in the work of the unit, the reemployment assistance law and department rules.  Assist in conducting interviews.

Required Knowledge, Skills, and Abilities:

• Strong organization, time management, and multi-tasking skill with a strong knowledge and understanding of program requirements and compliance restraints.
• Knowledge of the principles and practices of management and supervision.
• Knowledge of the methods of data collection and analysis.
• Knowledge of reemployment assistance law, rules, policies, and procedures.
• Knowledge of basic public relations principles.
• Ability to effectively utilize Microsoft Office with strong knowledge in Outlook, Excel, and PowerPoint.
• Ability to manage a re-employment assistance program.
• Ability to supervise people.
• Ability to determine work priorities, assign work, and ensure proper completion of work assignments.
• Ability to effectively communicate verbally and in writing.
• Ability to establish and maintain effective working relationships with others.
• Ability to understand and apply applicable rules, policies, and procedures relating to management of a re-employment assistance program.
• Ability to collect and analyze data relating to the management of a re-employment assistance program.
• Ability to deal with the public in a courteous, tactful, and effective manner.
• Ability to prepare reports relating to a re-employment assistance program.
• Ability to work independently.
• Ability to solve problems and make decisions.
• Ability to develop training materials and train others.

Qualifications:

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records. 

Minimum:

• Duties and responsibilities of this position must be performed at the official work site of the Department.
• Travel may be required.

Preferred:

• At least 1 year of Supervisory or Leadership experience.
• At least 2 years of Reemployment Assistance or Workforce Program Experience.

Pay:

$41, 561.57

Our Organization and Mission:

FloridaCommerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.

FloridaCommerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities.  (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)

Let our mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/

The Work You Will Do:        

The Benefits Program Supervisor/Analyst - SES is a member of the Reemployment Assistance Customer Support Center team of the Division of Workforce Services located in Tallahassee, Florida. 

The person in this leadership position administers complex technical Reemployment Assistance program functions.  The person in this position will be responsible for providing instructions to staff and taking necessary actions to assist in performing job duties.  The performance of these functions and their coordination is required for consistency and efficiency of operations.  This is professional work requiring not only extensive knowledge of the Reemployment Assistance law, rules, policies, and procedures, but also the ability to plan, organize, and coordinate work assignments and work cooperatively with others.

The person in this position will work independently and be responsible for identifying and analyzing complex problems; developing, recommending, and implementing solutions to resolve problems; providing instructions; and taking necessary actions in resolving problems; advising management of problems and/or policy concerns related to program and operational functions.

The Florida Commerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities.  (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)

Let FloridaCommerce mission become yours. To find out more about us, click on the link : http://www.floridajobs.org/

The Difference You Will Make:

The individual holding this leadership position must be able to communicate effectively with members of the public who are currently unemployed, and their former employers and interpret information gathered from these individuals to apply the law in making initial determinations on claims.

FloridaCommerce is a fast-paced work environment in which critical thinking and prioritizing are a must.

How You Will Grow:

FloridaCommerce encourages its employees to constantly innovate and seek efficiencies.  Trainings are made available throughout the year and on request with the Office of Training and Development within the Bureau of Human Resource Management. In accordance with our Vision and Mission, the employee:

• Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of FloridaCommerce’s available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

These expectations are for all our employees, and you will be expected to model these as a leader.  We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.

Where You Will Work:     

Tallahassee is Florida’s Capital City and continues to grow by attracting development and new businesses. Tallahassee is a mid-sized city in the heart of Florida’s Big Bend.  FloridaCommerce’s main office is located in Downtown Tallahassee, the political epicenter that draws in visitors each year to visit the state’s Capitol. Each spring, the legislative session opens, and people pour in to see the Florida Legislature perform business and approve the state’s annual budget. Being in Tallahassee will guarantee you an experience vibrant with a unique experience, professional growth, entertainment, and culture.

Tallahassee is:

• Known for its beautiful parks, rolling hills and oak trees, canopied roads, hotels, dining, museums, arts, music, and natural resources (https://talgov.com/ )
• Home to major college campuses, Florida State University (FSU), Florida A & M University (FAMU) and Tallahassee Community College (TCC).
• Approximately 22 miles from the nearest beach ( https://choosetallahassee.com/beaches-near-tallahassee/ )

• Within a state having no state income tax for residents of Florida

WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!

*  State Group Insurance coverage options+
 (health, life, dental, vision, and other supplemental option)

*  Retirement plan options, including employer contributions (www.myfrs.com)

*  Nine paid holidays and a Personal Holiday each year

*  Annual and Sick Leave Benefits

*  Student Loan Forgiveness Program (Eligibility required)

*  Flexible Spending Accounts

*  Tuition Fee Waivers (Accepted by major Florida colleges/universities)

*  Ongoing comprehensive training provided

*  Career Growth      

*  Highly skilled, professional environment

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.