855187 - GOVERNMENT OPERATIONS CONSULTANT II - 40031112

Requisition No: 855187 

Agency: Commerce

Working Title: 855187 - GOVERNMENT OPERATIONS CONSULTANT II - 40031112

 Pay Plan: Career Service

Position Number: 40031112 

Salary:  $44,060.16 

Posting Closing Date: 06/26/2025 

Total Compensation Estimator Tool

JOB TYPE:    FULL TIME / Career Service
POSITION LOCATION: Tallahassee, FL (relocation benefits are not available for this position) 

Government Operations Consultant II

INTERNAL AGENCY

www.floridajobs.org/

Your Specific Responsibilities:

This position independently performs advanced level work as the Federal Program Coordinator under the limited supervision and direction. This position serves as liaison for the State, Regional or National office concerning the Federal (UCFE-Unemployment Compensation for Federal Employees Application /Military (UCX-Unemployment Compensation for Ex-Military) activities which may include approving website application access and ensuring that staff are aware of the UI confidentiality restrictions. Provide oversight, leadership, assistance, and monitor the State’s administration of the Unemployment Compensation for Federal/Ex-Military programs. Ensures the Unemployment Compensation for Federal/Ex-Military procedures and guidelines are followed by the State.

Conduct or assist with the Unemployment Compensation for Federal/Ex-Military training for appropriate staff. Develop methods to ensure the proper use of Federal civilian and military wage credits when applicable. Ensure uniformity of interpretation, including the requirements that the UCFE claimants be treated the same as other claimants (i.e., State Unemployment Insurance) with respect to monetary eligibility, ability to work, availability for work, and disqualifications under the State UI law.

Assist Federal and Military agencies with claimant issue and testing. Ensure the Military Detailed Quarterly Billing (MSDEB) bill matches the 191 prior to the upload of the military bill to the (MSDEB) website. Make sure incoming mail is processed. Assist DOL with investigations on fraudulent claims statewide.

Work with Information Technology staff and end users to ensure the Unemployment Insurance-Interstate Connection Network (UI-ICON) applications are operational, trouble shoot and monitor the data exchange. Keep the unit up to date with Department of Labor rule changes, agency address changes or updates for the Reconnect system. Filter work for the unit and review workload. Provide staff with access to UI-ICON.

Receive protest letters from the agencies, investigate errors in payment, and adjust their accounts. Quarterly Billing. Review Reports. Promote and provide customer service to the UCFE/UCX claimants and other State’s Interstate Program Coordinator (IPC) or Federal Program Coordinator (FPC).

Attend the National Association of State Workforce Agencies (NASWA) Unemployment Insurance (UI) Interstate Benefits (IB) and Federal Claims Training Conferences to learn about current, new and updated Interstate Benefits and Federal Claims processes and to network with other State’s counterparts. 

Required Knowledge, Skills, and Abilities:

• Knowledge of reemployment assistance law, rules, policies, and procedures.
• Knowledge of the methods of data collection and analysis.
• Ability to collect, evaluate, and analyze data to develop alternative recommendations, solve problems, document workflow, and other activities relating to the improvement of operational and management practices.
• Ability to organize data into logical format for presentation in reports, documents, and other written materials.
• Ability to conduct fact finding research.
• Ability to utilize problem solving techniques.
• Ability to understand and apply applicable rules, policies, and procedures relating to operational management analysis activities.
• Ability to plan, organize and coordinate work assignments.
• Ability to effectively communicate verbally and in writing.
• Ability to establish and maintain effective working relationships with others.

Qualifications:

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records. 

Minimum:

• Duties and responsibilities of this position must be performed at the official work site of the Department.
• Travel may be required.

Preferred:

• At least four years of professional experience in a reemployment assistance or workforce program.
• Experience working with external partners.

• Strong communication, organizational and time management skills.

Pay:

$44,060.16 Annually

Our Organization and Mission:

FloridaCommerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.

In collaboration with our partners, we salute our nation’s veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply at FloridaCommerce for positions that fit their skill sets.

FloridaCommerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities.  (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)

Let our mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/

The Work You Will Do:        

FL’s Federal Program Coordinator

• Serve as liaison for State, Regional or National office concerning the Federal (UCFE)/Military (UCX) activities which may include approving website application access and ensuring that staff are aware of the UI confidentiality restrictions.
• Provide oversight, leadership, assistance, and monitor the State’s administration of the UCFE/UCX programs. Ensures the UCFE/UCX procedures and guidelines are followed by the State.

The Difference You Will Make:

Promote and provide customer service to the UCFE/UCX claimants and other State’s Interstate Program Coordinator (IPC) or Federal Program Coordinator (FPC):

• • Expedite the handling of difficult or delayed claims.
  • Respond promptly to requests for UCFE/UCX claim information from other State FPCs and/or IPCs

How You Will Grow:

FloridaCommerce encourages its employees to constantly innovate and seek efficiencies.  Trainings are made available throughout the year and on request with the Office of Training and Development within the Bureau of Human Resource Management. In accordance with our Vision and Mission, the employee:

• Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of FloridaCommerce’s available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

These expectations are for all our employees, and you will be expected to model these as a leader.  We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.

Where You Will Work:

Tallahassee is Florida’s Capital City and continues to grow by attracting development and new businesses. Tallahassee is a mid-sized city in the heart of Florida’s Big Bend.  FloridaCommerce’s main office is located in Downtown Tallahassee, the political epicenter that draws in visitors each year to visit the state’s Capitol. Each spring, the legislative session opens, and people pour in to see the Florida Legislature perform business and approve the state’s annual budget. Being in Tallahassee will guarantee you an experience vibrant with a unique experience, professional growth, entertainment, and culture.

Tallahassee is:

• Known for its beautiful parks, rolling hills and oak trees, canopied roads, hotels, dining, museums, arts, music, and natural resources (https://talgov.com/ )
• Home to major college campuses, Florida State University (FSU), Florida A & M University (FAMU) and Tallahassee Community College (TCC).
• Approximately 22 miles from the nearest beach ( https://choosetallahassee.com/beaches-near-tallahassee/ )

• Within a state having no state income tax for residents of Florida

WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!

*  State Group Insurance coverage options+
 (health, life, dental, vision, and other supplemental option)

*  Retirement plan options, including employer contributions (www.myfrs.com)

*  Nine paid holidays and a Personal Holiday each year

*  Annual and Sick Leave Benefits

*  Student Loan Forgiveness Program (Eligibility required)

*  Flexible Spending Accounts

*  Tuition Fee Waivers (Accepted by major Florida colleges/universities)

*  Ongoing comprehensive training provided

*  Career Growth      

*  Highly skilled, professional environment

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.