857338 - CUSTOMER SERVICE SPECIALIST - 40041033 1

Requisition No: 857412 

Agency: Commerce

Working Title: 857338 - CUSTOMER SERVICE SPECIALIST - 40041033 1

 Pay Plan: Career Service

Position Number: 40041033 

Salary:  $17,380.00 

Posting Closing Date: 07/31/2025 

Total Compensation Estimator Tool

JOB TYPE:    PART TIME /  Career Service

POSITION LOCATION:      Tallahassee, FL (relocation benefits are not available for this position) 

Customer Service Specialist

OPEN COMPETITIVE

This is a PART TIME Position

“Anticipated Vacancy”

www.floridajobs.org/

Your Specific Responsibilities:

This position is responsible for providing exceptional customer service by greeting all visitors in a kind and courteous manner; aiding new customers with preliminary guidance on accessing services; and assisting existing customers with relevant and current information. This position provides oversight of the career center waiting room and adjacent areas for appropriate utilization (posters, TV presentations); ensures that the waiting room area is a calm and professional space; ensures that information about the career center, current activities, employment opportunities and applicable guidance is up-to-date and displayed in a clear and appropriate way; ensures that equipment in the waiting room and front desk is maintained in good working order; ensures that customers are directed to destinations in an orderly and timely fashion; and understands operational processes to proactively anticipate the programmatic services that job seeker customers need. 

Organize and distribute correspondence to Reemployment Services and Eligibility Assessment (RESEA) participants and record attendance from Reemployment Services and Eligibility Assessment (RESEA) orientation into the job information system. 

Oversee kiosk sign-in stations to ensure that they are used appropriately by job seeking customers.  Ensures that the kiosk stations are maintained and operational.   

Perform other related duties as required or assigned in a “seamless” service delivery career center.

Required Knowledge, Skills, and Abilities:

• Ability to market career center services to customers. 
• Requires excellent verbal communication skills. 
• Working knowledge/experience using Microsoft applications.

Qualifications:

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records. 

Minimum:

• Must become certified as a Workforce Development Professional (Tier 1), within 12 months of appointment to this position.
• May be required to travel locally and provide own transportation.

Pay:  $17,380.00

Our Organization and Mission:

FloridaCommerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.

In collaboration with our partners, we salute our nation’s veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply at FloridaCommerce for positions that fit their skill sets.

FloridaCommerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities.  (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)

Let our mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/

The Work You Will Do:

This is a part-time position responsible for providing customer service in a CareerSource Center.

The Difference You Will Make:

FloridaCommerce is a fast-paced work environment in which critical thinking and prioritizing are a must.

How You Will Grow:

FloridaCommerce encourages its employees to constantly innovate and seek efficiencies.  Trainings are made available throughout the year and on request with the Office of Training and Development within the Bureau of Human Resource Management. In accordance with our Vision and Mission, the employee:

• Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of FloridaCommerce’s available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

These expectations are for all our employees, and you will be expected to model these as a leader.  We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.  

Where You Will Work:   

Tallahassee is Florida’s Capital City and continues to grow by attracting development and new businesses. Tallahassee is a mid-sized city in the heart of Florida’s Big Bend.  FloridaCommerce’s main office is in Downtown Tallahassee, the political epicenter that draws in visitors each year to visit the state’s Capitol. Each spring, the legislative session opens, and people pour in to see the Florida Legislature perform business and approve the state’s annual budget. Being in Tallahassee will guarantee you a unique experience, professional growth, entertainment, and culture. Tallahassee is:

• Known for its beautiful parks, rolling hills and oak trees, canopied roads, hotels, dining, museums, arts, music, and natural resources (https://talgov.com/ )
• Home to major college campuses, Florida State University (FSU), Florida A & M University (FAMU) and Tallahassee State College (TSC).
• Approximately 22 miles from the nearest beach ( https://choosetallahassee.com/beaches-near-tallahassee/ )

• Within a state having no state income tax for residents of Florida.

WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!

*State Group Insurance coverage options
  (health, life, dental, vision, and other supplemental option)

* Nine paid holidays and a Personal Holiday each year * Student Loan Forgiveness Program (Eligibility required)

* Tuition Fee Waivers (Accepted by major Florida colleges/universities)

* Career Growth      
* Retirement plan options, including employer contributions (www.myfrs.com)

* Ongoing comprehensive training provided

* Annual and Sick Leave Benefits

* Highly skilled, professional environment

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

* We care about the success of our employees.

* We are always improving our technology, our tools, our customer’s experiences, and ourselves.

* A rewarding experience for reliable, compassionate, and professional employees.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.