881368-OPS EMPLOYMENT SECURITY REP I - 40090099

Requisition No: 881368 

Agency: Commerce

Working Title: 881368-OPS EMPLOYMENT SECURITY REP I - 40090099

 Pay Plan: Temp

Position Number: 40090099 

Salary:  $19.00/HR 

Posting Closing Date: 09/09/2026 

Total Compensation Estimator Tool

JOB TYPE:    FULL TIME / OPS

POSITION LOCATION:      Tallahassee, Orlando, and Ft. Lauderdale FL (relocation benefits are not available for this position) 

OPS Employment Security Representative I
This position will be used for multiple vacancies and locations

OPEN COMPETITIVE

www.floridajobs.org/

Your Specific Responsibilities:

We are seeking motivated individuals to join our dynamic team in the Reemployment Assistance (RA) program. The Reemployment Assistance Program, also known as unemployment insurance, offers temporary financial assistance to individuals who have lost their job, been furloughed, or had their hours reduced through no fault of their own. The program in partnership with the Career Source provides job search resources, resume assistance, and labor market information to help claimants return to work quickly. Join a team that makes a difference. We are offering a dual-path training and development program that will lead to a career in either our Customer Contact Center or the Adjudication Bureau.  This position is advertised as an Employment Security Representative I and includes a comprehensive, structured training program.

Selected candidates will begin at a training rate of $19.00 per hour for an initial 12-week training period. Upon successful completion of the training program and meeting all performance benchmarks, your compensation will increase to the full standard rate, and you will be assigned to one of two specialized operational units based on agency needs:

• Customer Contact Center Bureau (Employment Security Representative I): Standard rate of $20.00 per hour. Focuses on front-line customer support, claim navigation, and high-volume public inquiry resolution.
• Adjudication Bureau (Employment Security Representative II): Standard rate of $20.70 per hour. Focuses on complex claim investigations, fact-finding, and issuing formal eligibility determinations.

DUTIES & RESPONSIBILITIES

 During the Training Period (All Candidates):

• Participate fully in classroom and practical training covering employment services policies, laws, and systems.
• Meet weekly performance benchmarks and operational knowledge assessments.
• Learn to navigate internal databases and document management systems accurately.
• Adhere to schedule and maintain regular and punctual attendance during initial training period.

Contact Center (Employment Security Representative I) Placement Duties:

• Provide high-quality customer service by answering incoming calls, emails, and online inquiries from claimants and employers.
• Assist users with account creation, application navigation, and general troubleshooting.
• Identify claimant needs, answer routine policy questions, and route complex issues to senior staff.
• Document all customer interactions accurately within the tracking system.

Adjudication (Employment Security Representative II) Placement Duties:

• Review claimant and employer statements, supporting documentation, employment records, and other relevant materials to determine eligibility for Reemployment Assistance benefits.
• Conduct fact‑finding interviews with claimants and employers to gather objective, comprehensive, and verifiable information.

• Apply applicable state and federal laws, regulations, and RA program guidelines to evaluate eligibility and issue accurate and timely determinations.

https://floridajobs.org/workforce-resources/reemployment-assistance

For questions regarding this posting, you can email Tanya Green @ tanya.green@commerce.fl.gov.

Our Organization and Mission:

FloridaCommerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.

FloridaCommerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities.  (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)

Let our mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/

The Work You Will Do:        

This is an OPS Employment Security Representative position in the Department of Commerce’s Reemployment Assistance Program.  Job duties focus on front-line customer support, claim navigation, and high-volume public inquiry resolution. Providing quality customer service using a variety of methods, reviewing claimant and employer information, and applying laws and policies to determine the eligibility of reemployment assistance claims using the CONNECT system.  This includes gathering claimant and employer information, reviewing documentation, assessing claims, knowledge and application of Florida Reemployment Assistance Program Rules and State/Federal Laws, and completing work efficiently while adhering to compliance standards.

The Difference You Will Make:

FloridaCommerce is a fast-paced work environment in which critical thinking and prioritizing are a must.

How You Will Grow:

FloridaCommerce encourages its employees to constantly innovate and seek efficiencies.  Trainings are made available throughout the year and on request with the Office of Training and Development within the Bureau of Human Resource Management. In accordance with our Vision and Mission, the employee:

• Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of FloridaCommerce’s available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

These expectations are for all our employees, and you will be expected to model these as a leader.  We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.

 Where You Will Work:    

TALLAHASSEE:

Tallahassee is Florida’s Capital City and continues to grow by attracting development and new businesses. Tallahassee is a mid-sized city in the heart of Florida’s Big Bend.  FloridaCommerce’s main office is located in Downtown Tallahassee, the political epicenter that draws in visitors each year to visit the state’s Capitol. Each spring, the legislative session opens, and people pour in to see the Florida Legislature perform business and approve the state’s annual budget. Being in Tallahassee will guarantee you an experience vibrant with a unique experience, professional growth, entertainment, and culture.

Tallahassee is:

• Known for its beautiful parks, rolling hills and oak trees, canopied roads, hotels, dining, museums, arts, music, and natural resources (https://talgov.com/ )
• Home to major college campuses, Florida State University (FSU), Florida A & M University (FAMU) and Tallahassee Community College (TCC).
• Approximately 22 miles from the nearest beach ( https://choosetallahassee.com/beaches-near-tallahassee/ )

• Within a state having no state income tax for residents of Florida

 FORT LAUDERDALE:

Only 30 miles north of Miami, the City of Fort Lauderdale is known as the “Venice of America” because of its extensive canal system. Fort Lauderdale is eighth largest city in Florida and boast 300+ days of sunshine, over 300 miles of waterfront and 24-miles of golden beaches. Fort Lauderdale is also home to Port Everglades which is one of the busiest cruise ports in the world and is a hub for international business, tourism and many other diverse industries. One of the best places in Florida for families to relocate to, Broward County has the sixth largest public-school system in the nation and is home to some reputable institutions including Broward College, Florida Atlantic University and Florida International University. With a myriad of businesses, hotels, restaurants, shopping and attractions available for residence and tourist Fort Lauderdale has a little something for everybody.

ORLANDO:

Orlando is a magical city that is known for its warm weather and hospitality. Nicknamed “The City Beautiful” there’s an incredible mix of fun things to do in Orlando that make it an ideal place to work, play and live. Orlando is also one of the fastest growing metropolitan areas in state with major job industries in hospitality, health care and technology. From major sporting events to its cultural arts and theater performances, Orlando has something for everyone.

 Orlando is:

• Home to major higher learning institutions such as: University of Central Florida (UCF), Valencia Community College (VCC), Rollins College, and Full Sail University
• Approximately 90 minutes from many amazing beaches
• Within a state having no state income tax for residents of Florida.

WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!

*  State Group Insurance coverage options+
 (health, life, dental, vision, and other supplemental option)

*  Ongoing comprehensive training provided

*  Career Growth      

*  Highly skilled, professional environment

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.