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Date: Jan 3, 2022

Location: TALLAHASSEE, FL, US, 32303

The State Personnel System is an E-Verify employer. For more information click on our E-Verify website.

Requisition No: 460662 

Agency: Children and Families

Working Title: ABUSE COUNSELOR - 60052482

Position Number: 60052482 

Salary:  $37,000.08 annually / $1423.08 bi-weekly 

Posting Closing Date: 02/15/2022 

Abuse Counselor

Department of Children and Families

Tallahassee, Florida

  Open Competitive 

This posting will be used to fill position vacancies in Career Service.

Current employees will be compensated in accordance with the DCF salary policy.

Mission:  The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

Vision:  We are a highly skilled workforce committed to empowering people with complex and varied needs to achieve the best outcomes for themselves and their families. In collaboration with community stakeholders, we will deliver world class and continuously improving service focused on providing the people we serve with the level and quality that we would demand and expect for our own families.

Values:  A workforce that operates with integrity maintains loyalty to a code of ethics that requires the courage to take responsibility for providing the highest quality of service to the vulnerable. We are a solutions-focused learning organization built on a foundation of transparency in action and accountability of results. Both within the organization and among our stakeholders, we thrive in a culture of respect for diversity of opinion that is nurtured through open communication. High performing and committed, we are unified in our goal of excellence in achieving quality outcomes for those we serve.  To learn more please visit

How an Abuse Counselor Will Make a Difference:

This is professional work protecting children and vulnerable adults at the Florida Abuse Hotline. The employee(s) allocated to this class, assess allegations of abuse, neglect or abandonment of children, and abuse, neglect, or exploitation of vulnerable adults. The employee(s) will determine if the information meets statutory criteria for an investigation or referral to an appropriate agency.

Growth Opportunities:

With 12,000 employees across the state DCF promotes opportunities and training for all.  Our jobs are among the most challenging, complex, and difficult in State government. They are also among the most rewarding. All employees are encouraged to take advantage of available Department opportunities for advancement and professional development.

Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

  • No state income tax for residents of Florida;
  • Annual and Sick Leave benefits;
  • Nine paid holidays and one Personal Holiday each year;
  • State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
  • Retirement plan options, including employer contributions
  • (For more information, please click;
  • Flexible Spending Accounts;
  • Tuition waivers;
  • And more!

For a more complete list of benefits, visit

Minimum Qualifications:

  • Bachelor's degree from an accredited college or university. (When applying please attach required education, certification, or licensure).
  • Degree must be conferred at the time of application.
  • Demonstrated ability to communicate clearly and accurately, both orally and in written form.
  • Ability to attend an approximate 9 – 13 week training course that could be scheduled during day, weekend, and evening hours.

Specific Responsibilities:

  • Research appropriate information systems to determine prior history to assist in the safety and risk assessment of alleged victim(s).
  • Assign cases to appropriate Department of Children and Families county units or law enforcement agencies for investigation.
  • Receive and refer, as appropriate, complaints against vendors, related licensed facilities, and department employees that may include human rights violations, inappropriate treatment, and inadequate services.
  • Enter reports in the appropriate information system.
  • Enter screened out calls in the appropriate database.
  • Gathers information and consults with supervisory staff regarding child and adult death reports.
  • Provides supportive assistance and referral services to persons in need.
  • Maintain professional respect with field investigative staff, supervisors, and other adult and child protective service professionals in both public and private sectors.
  • Performs other related work as required.

Knowledge, Skills, and Abilities:

  • Knowledge of professional ethics relating to child and adult protective services.
  • Knowledge of interviewing and basic investigative techniques.
  • Ability to maintain strict confidentiality.
  • Ability to apply critical thinking skills and make decisions independently.
  • Ability to conduct thorough assessments via telephone and analyze information.
  • Ability to understand and apply Chapters 39 and 415, Florida Statutes, and other relevant laws, rules, regulations, policies, and procedures.
  • Ability to provide guidance and assistance to persons in crisis.
  • Ability to assess for indicators of abuse, neglect, or abandonment of children to begin the determination of a child being Safe or Unsafe.
  • Ability to assess risk factors for indicators of abuse, neglect, or exploitation of vulnerable adults.
  • Effective communication skills, both written and verbal.
  • Ability to establish and maintain effective working relationships with others.
  • Ability to utilize personal computer systems and associated applications, including Microsoft® Word.
  • Knowledge of web-based applications.
  • Ability to report to work during natural disasters as essential personnel.
  • Ability to work a schedule that includes evening, night, and weekend hours.

Candidate Profile (application) must be completed in its entirety.

  • Include supervisor names and phone numbers for all periods of employment.
  • Account for and explain any gaps in employment so that the hiring process is not delayed.
  • Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.
  • It is unacceptable to use the statement “See Resume” in place of entering work history.
  • If you experience problems applying online, please call the People First Service Center at (877) 562-7287.
  • This position may require evening, night, and weekend hours.  It has also been designated as an essential position.  Incumbents are expected to work during emergency situations or natural disasters and may be required to work before, during and beyond normal work hours/days.
  • If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon the date of your retirement.
  • The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.
  • SELECTIVE SERVICE:  Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS.  Verification of Selective Service registration will be conducted prior to hire.  For more information, please visit the SSS website:

We hire only U.S. citizens and lawfully authorized alien workers.

BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S.  No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.  Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.  Background checks will also include an Abuse Check.


The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement. 

Nearest Major Market: Tallahassee