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Date: Dec 5, 2019

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Requisition No: 83042 

Agency: Children and Families

Working Title: ABUSE COUNSELOR - 60071322

Position Number: 60071322 

Salary:  $1,191.87 Bi-Weekly 

Posting Closing Date: 12/31/2019 







DCF - Abuse Counselor - Leon County Tallahassee

Drug screen and Fingerprinting required.

The starting salary for this position is $1,191.87 Bi-Weekly


The Abuse Hotline is a 24/7/365 day operation and work hours are variable. Selected applicants will be English and/or bilingual (English-Spanish) speakers. There is a mandatory 9-13 week Pre-service training required.

Successful completion of training is required for continued employment with the Department.

Hours for training may change based on business need.





This is professional work, protecting children and vulnerable adults at the Florida Abuse Hotline. The employee(s) allocated to this class, assess allegations of abuse, neglect or abandonment of children, and abuse, neglect or exploitation of vulnerable adults. The employee(s) will determine if the information meets statutory criteria for an investigation or referral to an appropriate agency.


EXAMPLES OF WORK PERFORMED: (Note: The examples of work as listed in this class specification are not necessarily descriptive of any one position in the class. The omission of specific statements does not preclude management from assigning specific duties not listed herein, if such duties are a logical assignment to the position.  The incumbent will receive and assess verbal and written allegations of abuse, neglect or abandonment of children, and abuse, neglect or exploitation of vulnerable adults.

  • Research appropriate information systems to determine prior history to assist in the safety and risk assessment of alleged victim(s).
  • Assign cases to appropriate Department of Children and Families county units or law enforcement agencies for investigation.
  • Receive and refer, as appropriate, complaints against vendors, related licensed facilities, and department employees that may include human rights violations, inappropriate treatment, and inadequate services.
  • Enter reports in the appropriate information system.
  • Enter screened out calls in the appropriate database.
  • Gathers information and consults with supervisory staff regarding child and adult death reports.
  • Provides supportive assistance and referral services to persons in need.
  • Maintain professional respect with field investigative staff, supervisors, and other adult and child protective service professionals in both public and private sectors.
  • Performs other related work as required. 


KNOWLEDGE, SKILLS AND ABILITIES: (Note: The knowledge, skills and abilities (KSAs) identified in this class specification represent those needed to perform the duties of this class. Additional knowledge, skills and abilities may be applicable for individual positions in the employing agency).  Knowledge of theories and practices in social work or education.

  • Knowledge of professional ethics relating to child and adult protective services.
  • Knowledge of interviewing techniques.
  • Knowledge of basic investigative techniques.
  • Ability to maintain strict confidentiality.
  • Ability to apply critical thinking skills.
  • Ability to make decisions independently.
  • Ability to conduct thorough assessments via telephone.
  • Ability to analyze information.
  • Ability to understand and apply Chapters 39 and 415, Florida Statutes, and other relevant laws, rules, regulations, policies, and procedures.
  • Ability to provide guidance and assistance to persons in crisis.
  • Ability to conduct fact-finding interviews.
  • Ability to assess for indicators of abuse, neglect or abandonment of children to begin the determination of a child being Safe or Unsafe.
  • Ability to assess risk factors for indicators of abuse, neglect or exploitation of vulnerable adults.
  • Ability to multi task.
  • Ability to actively listen to others.
  • Effective communication skills, both written and verbal.
  • Ability to write accurate allegation narratives that support the need for an investigation.
  • Ability to establish and maintain effective working relationships with others.
  • Ability to utilize personal computer systems and associated applications, including Microsoft® Word.
  • Ability to navigate multiple computer systems simultaneously.
  • Knowledge of web-based applications.
  • Ability to use general office equipment, such as facsimile and copying machines. 


MINIMUM QUALIFICATIONS:                                                                                                     

BACHELOR’S DEGREE from an accredited college or university is Required. “BACKGROUND SCREENING REQUIREMENT":  It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S.  No applicant may begin employment until the background investigation results are received, reviewed for any disqualifying offenses, and approved by the Agency.  Background investigations shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.  Also, employees are subject to background re-screening at least every five (5) years.” Background checks will also include an abuse check.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement. 

Nearest Major Market: Tallahassee