ABUSE COUNSELOR - REVIEW SPECIALIST - 60073466

Requisition No: 840945 

Agency: Children and Families

Working Title: ABUSE COUNSELOR - REVIEW SPECIALIST - 60073466

 Pay Plan: Career Service

Position Number: 60073466 

Salary:  42,550.04 

Posting Closing Date: 11/22/2024 

Total Compensation Estimator Tool

Quality Assurance Review Specialist

Department of Children & Families

Tallahassee, Florida

**INTERNAL AGENCY ONLY**

Examples of Work Performed:

• Conduct quality assurance reviews of child and vulnerable adult calls and documented work products to evaluate established performance metrics.
• Research and analyze screening intake decisions at the request of regional API and CPI supervisors.
• Must work well within a team.
• Must be able to adjust schedule with very little notice.
• Must be willing to consistently remain current with policy and procedure changes.
• Conduct concise verbal or written feedback.
• Must have the ability to speak in front of both small and large groups of people.
   

Knowledge, Skills, and Abilities:

• Knowledge of professional ethics relating to child and adult protective services.
• Knowledge of interviewing techniques.
• Ability to maintain strict confidentiality.
• Ability to apply critical thinking skills.
• Ability to make decisions independently.
• Ability to conduct thorough assessments via telephone.
• Ability to analyze information.
• Ability to understand and apply Chapters 39 and 415, Florida Statutes, and other relevant laws, rules, regulations, policies, and procedures.
• Ability to provide guidance and assistance to persons in crisis.
• Ability to conduct fact-finding interviews.
• Ability to assess for indicators of abuse, neglect or abandonment of children to begin the determination of a child being Safe or Unsafe.
• Ability to assess risk factors for indicators of abuse, neglect or exploitation of vulnerable adults.
• Ability to multi task.
• Ability to actively listen to others.
• Effective communication skills, both written and verbal.
• Ability to write accurate allegation narratives that support the need for an investigation.
• Ability to establish and maintain effective working relationships with others.
• Ability to utilize personal computer systems and associated applications, including Microsoft® Word.
• Ability to navigate multiple computer systems simultaneously.
• Knowledge of web-based applications.
• Ability to use general office equipment, such as facsimile and copying machines. 
• Ability to make accurate and independent decisions.
• Ability to relay information in an accurate and cohesive manner.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.