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Date: Jun 7, 2021

Location: TALLAHASSEE, FL, US, 32399

The State Personnel System is an E-Verify employer. For more information click on our E-Verify website.

Requisition No: 393562 

Agency: Highway Safety and Motor Vehicle


Position Number: 76004592 

Salary:  $29,344.44 Annually 

Posting Closing Date: 06/18/2021 

Department of Highway Safety and Motor Vehicles

Division of Motorist Services

Bureau of Customer Service


*Open Competitive Opportunity*


*This opportunity is telework eligible and periodic onsite work is required. * 
*Training will be conducted in office as needed* 


To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history.  Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position.



Salary: $29,344.44 Annually

Contact Person: Samantha Pedro (850) 617-3508


Who We Are

The Florida Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.


Our Benefits include

  • Annual and Sick Leave Package
  • Nine Paid Holidays
  • State Health and Life Insurance
  • Educational Benefits
  • Contributory Retirement Plan

To learn more about FLHSMV and why it’s a great place to work, visit our website at:


Total Compensation Statement

Your Benefits are a significant part of your state compensation. The total compensation package could be anywhere from $44,031 to $54,683 annually.  The total compensation package includes annual salary, insurance, retirement, leave and holidays.


Duties and Responsibilities

This position reports directly to the Chief of the Bureau of Customer Service providing staffing assistance and support to the Chief and the program areas in the bureau.  The position is responsible for coordinating recruitment for the Bureau of Customer Service, as well as managing new hire paperwork and employment related activities for over 150 positions. The position serves as the bureau’s personnel liaison handling all aspects of personnel activity and documents within the bureau and works closely with the Division of Motorist Services HR Office and the Bureau of Personnel Services. This position is responsible for drafting, editing, proofreading and preparing all types of written communications, including emails, publications, memorandums, reports and spreadsheets. Completing supply orders, inventory control, attendance tracking, onboarding new hires, manage telework agreements, data entry, filing and assisting Bureau Chief as needed. 



Knowledge, Skills, and Abilities

  • Knowledge of personal computers and basic office equipment - fax machine, copy machine scanner, printer, and multi-line phones.
  • Knowledge of Microsoft Office programs, including Word, Excel, PowerPoint, and Outlook.
  • Ability to work independently.
  • Ability to establish and maintain interpersonal relationships.
  • Ability to compile data and create reports.
  • Skills in establishing and maintaining office files.
  • Skills in researching, reviewing, and analyzing data.
  • Skills in drafting of correspondence/letters/memorandums.
  • Ability to communicate effectively both orally and in writing.
  • Ability to multi-task.
  • Ability to work well in stressful situations.
  • Ability to maintain discretion with sensitive information.
  • Excellent organizational skills.
  • Flexibility to work overtime as needed.
  • Ability to prioritize effectively to meet deadlines.
  • Ability to learn and use Bureau systems and software.  



Preferred Qualifications

Preference will be given to applicants with at least two years of experience in:

  • Using Microsoft Office Suites
  • Planning, organizing and/or coordinating work assignments
  • Drafting, editing, proofreading and composing correspondence including emails, publications, memorandums and reports.


General Information

The elements of the selection process may include a skill assessment and/or oral interview.


Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI.


The process for selecting applicant(s) for this position could take up to six months.  Following the six-month period, a new application must be submitted to an open advertisement in order to be considered for that vacancy.


HSMV employees are paid once a month on the last workday of each month.  All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement. 

Nearest Major Market: Tallahassee