APPLICATION SYSTEMS PROGRAMMER III - 60066993

Requisition No: 869750 

Agency: Children and Families

Working Title: APPLICATION SYSTEMS PROGRAMMER III - 60066993

 Pay Plan: Career Service

Position Number: 60066993 

Salary:  $50,000.00 - $58,000.00 

Posting Closing Date: 03/02/2026 

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This is an Open Competitive Opportunity

The Department of Children and Families is looking for an experienced, detail-oriented professional to help manage and support our ServiceNow system as part of our Office of Information Technology Services team. In this important role, you will help manage and support the ServiceNow system that our department relies on for day-to-day operations. As an important part of our modernization efforts, your work will help improve the system and support offices across the State of Florida. Our ideal candidate is passionate about IT success, digitally organized, and eager to bring fresh, innovative ideas to the table. At FLDCF, our mission is critical to the well-being of children and families across Florida, and we need your talent to drive our ambitious initiatives forward. Join us in making a meaningful impact through technology and become an integral part of our dedicated team! This position is located at the DCF Headquarters in Tallahassee, FL in the Office of Information Technology Service

EXAMPLES OF WORK:

This position focuses on building, improving, and supporting our new ServiceNow system. The ideal candidate will have experience managing core IT service processes and a strong interest in growing the platform over time. In this role, you will work closely with IT leaders and business partners to understand their needs, support organizational goals, and help improve how work gets done. We’re looking for someone who enjoys change and wants to help IT continue its transformation into a more modern, enterprise-level organization. Responsibilities include:

• Administrator for the ServiceNow ITSM Platform
• Design, build, and integrate solutions for ITSM platform
• Build and manage workflows
• Integrate various systems and monitoring tools into departments ITSM
• Day to day Platform support; focus on KPI measurement and reporting
• Identify opportunities to leverage automation
• Responsible for identifying related business requirements and creating technical solutions.
• Create workflow and system diagrams and other platform documentation.
• Develop templates, adhere to governance and department standards, and build/configure system integrations, build workflows, coordinate with external organizations, and manage platform components.
• Monitor and provide report metrics for environment health and user activity.
• Coordinate planning, operations, and maintenance of the ServiceNow platform
• Identify ways to improve the platform or business processes using the platform.
• Plan, organize, and coordinate work assignments, and meet deadlines.
• Stay current on development techniques, technologies, and best practices.
• Diagnose and troubleshoot problems with application and integrations.
• Responsible for documentation and support
• Perform tests to improve user experience and implement modifications for enhancements.
• Must be able to work independently.
• Must have strong problem-solving abilities.
• Support colleagues with additional systems our team supports as needed.
• Perform other related tasks and support as required.

KNOWLEDGE, SKILLS, AND ABILITIES, including utilization of equipment, required for the position:

• Strong understanding of IT service processes and industry best practices.
• Solid experience working with the ServiceNow platform and its core features used to manage requests, incidents, changes, and system data.
• General familiarity with configuring ServiceNow, including rules, forms, and system behavior.
• Working knowledge of IT service management frameworks and standards.
• Strong problem-solving skills, with the ability to analyze issues and identify practical solutions.
• Proven ability to manage multiple projects, stay organized, and meet deadlines.
• Experience administering ServiceNow, including managing users, roles, access, and workflows.
• Ability to create and maintain reports, dashboards, and performance metrics within ServiceNow.
• Strong communication skills to work with stakeholders, gather needs, and provide training or support.
• Experience customizing and enhancing ServiceNow to support new features and improvements.
• Ability to create and maintain clear documentation, including workflows and system configurations.
• Willingness to stay up to date with ServiceNow updates and take advantage of new capabilities.
• Experience supporting end users and resolving issues while maintaining a high level of customer service.
• Ability to plan, organize, and coordinate work effectively while building positive working relationships.

REQUIREMENTS:

Responses to Qualifying Questions concerning education, experience, knowledge, skills and/or abilities must be verifiable on the Candidate Profile and resume (if one is attached). Putting “see resume” does not substitute for completing all sections of the Candidate Profile. Candidates with incomplete candidate profiles may not receive employment consideration.

PREFERENCES:

Preference will be given to candidates with hands-on experience using ServiceNow for IT service management.

Preference will be given to candidates who have two or more years of experience supporting and managing ServiceNow for a large organization.

Preference will be given to a candidate with prior experience in a similar ITSM role or environment

SPECIAL NOTES

Only US citizens and lawfully authorized alien workers will be hired.

Selective Service: All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS). Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: http://www.sss.gov.

Florida Retirement System (FRS): If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you may be required to repay all benefits received depending upon the date of your retirement.

Veteran’s Preference: Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. This is not a Remote position.

BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S.  No applicant may begin employment until the background investigation results are received, reviewed for any disqualifying offenses, and approved by the Agency.  Background investigations shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.  Employees also are subject to background re-screening at least every five (5) years. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. 

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.