BENEFITS SPECIALIST - 72002953

Requisition No: 827348 

Agency: Management Services

Working Title: BENEFITS SPECIALIST - 72002953

 Pay Plan: Career Service

Position Number: 72002953 

Salary:  $34,331.68 

Posting Closing Date: 04/30/2024 

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Benefit Specialist

Division of Retirement

State of Florida Department of Management Services

This position is located in Tallahassee, FL

Division of Retirement:
The mission of the Division of Retirement is to deliver a high quality, innovative, and cost-effective retirement system to Florida Retirement System (FRS) pension plan members and their employers, so FRS members can plan for their financial future. The FRS is the fourth-largest public state retirement system in the nation, one that is comprised of more than one million active and retired employees. We strive to exceed our customer’s expectations by providing accurate and timely information to assist customers in making informed retirement decisions… that’s where you come in!

Position Overview and Responsibilities:

Accurately review and process retirement forms or other documents necessary for annuitants’ retirement benefit payments.  Maintain retirement data integrity in IRIS, by accurately entering information including tax withholding information, address changes, name changes, Health Insurance Subsidy (HIS) benefit program, legal documents, insurance deductions and other related retirement processes into the division’s Integrated Retirement Information System (IRIS).  This may include making outgoing calls to payees or insurance providers. Provide customer service by assisting the contact center on the help desk, answering incoming calls as needed for the contact center and assisting visitors.

Complete assigned projects accurately within given timeframes. May serve on committees and in workgroups to improve or maintain section, bureau, or division wide administration of the retirement system.

Knowledge, Skills, and Abilities:
Knowledge of the principles and techniques of effective verbal and written communication.  Knowledge of basic arithmetic.  Ability to review data for accuracy, identify errors, and take corrective action.  Ability to collect, analyze, and verify data relating to insurance or retirement benefits.  Ability to understand and apply applicable rules, regulations, policies and procedures relating to insurance or retirement benefits.  Ability to train others.  Ability to organize data into logical format.  Ability to utilize problem-solving techniques.  Ability to work independently.  Ability to perform basic arithmetical calculations.  Ability to plan, organize, and coordinate work assignments.  Ability to communicate effectively.  Ability to establish and maintain effective working relationships with others.  Ability to use a personal computer.  Ability to navigate the computer network.  Knowledge of word processing.  Ability to use various software applications. Accountability, Communication, Empowerment, Flexibility, Integrity, Respect, Teamwork.

Minimum Qualifications:
Four years of professional experience in the areas of insurance, retirement or social security, administration, call center, customer service, fiscal work, statistics, personnel, or any other combination. Postsecondary education may be used as an alternative for years of experience on a year-for-year basis.

Our Organization and Mission:
The Department of Management Services (DMS) is a customer-oriented agency responsible for managing the various business and workforce-related functions of state government. Under the direction of Governor Ron DeSantis and the DMS Executive Leadership Team, the agency oversees the real estate, procurement, human resources, group insurance, retirement, technology, telecommunications, fleet, and federal property assistance programs utilized throughout Florida’s state government. It is against this backdrop that DMS strives to demonstrate its mission, “We serve those who serve Florida.” Under the leadership of DMS Secretary Pedro Allende, DMS employees embody four pillars on a daily basis: lead by example, serve with excellence, create efficiencies, and challenge the status quo.

Special Notes:
DMS is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. We recognize the extensive training, experience and transferrable skills that veterans and individuals with disabilities bring to the workforce.  Veterans and individuals with disabilities are encouraged to contact our recruiter for guidance and answers to questions through the following provided email addresses:
DMS.Ability@dms.myflorida.com
DMS.Veterans@dms.myflorida.com
An individual with a disability is qualified if he or she satisfies the skills, experience, and other job related requirements for a position and can perform the essential functions of the position with or without reasonable accommodation. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DMS Human Resources (HR) Office at (850) 488-2707. DMS requests applicants notify HR in advance to allow sufficient time to provide the accommodation.
Successful completion of background screening will be required for this position.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.