BUSINESS CERTIFICATION PROGRAM ANALYST - 55000946

Requisition No: 860927 

Agency: Department of Transportation

Working Title: BUSINESS CERTIFICATION PROGRAM ANALYST - 55000946

 Pay Plan: Career Service

Position Number: 55000946 

Salary:  $54,619.93 - $70,684.61 

Posting Closing Date: 09/19/2025 

Total Compensation Estimator Tool

STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION

Business Certification Program Analyst

909 / Equal Opportunity Office

OPEN COMPETITIVE

CAREER SERVICE

CONTACT PERSON: Laura Paskvan

CONTACT PHONE NUMBER: (850) 414-4925

CONTACT EMAIL ADDRESS: Laura.Paskvan@dot.state.fl.us

HIRING SALARY RANGE: $2,100.77 - $2,718.64 /biweekly range

Join FDOT and be part of the team that works as one to improve safety, enhance mobility and inspire innovation in the Florida transportation system.

Our Mission

The mission of the Florida Department of Transportation is to provide a safe statewide transportation system that promotes the efficient movement of people and goods, supports the state’s economic competitiveness, prioritizes Florida’s environment and natural resources, and preserves the quality of life and connectedness of the state’s communities.

Our Vision

As a OneFDOT team, we serve the people of Florida by providing a transportation network that is well planned, supports economic growth, and has the goal of being congestion and fatality free.

The Work You Will Do:

Business Certification Program Analyst, Office of Administration, Equal Opportunity Office  

This role is responsible for ensuring that small businesses are accurately evaluated and meet the eligibility criteria for certification programs administered by the Florida Department of Transportation (FDOT). The position supports the agency in fulfilling federal program requirements and maintaining funding eligibility.

Key responsibilities include conducting comprehensive reviews to prevent fraud and ensure that only qualified firms are certified. The Business Certification Consultant also plays a vital role in the monthly processing of approximately 30 certification applications, 185 affidavits, and managing over 500 emails received through program inboxes.

The Difference You Will Make:

Through cooperation, coordination and collaboration among the OneFDOT team, you will be contributing to a strong and empowering culture of TRREC: Trust, Relationships, Respect, Empowerment, and Communication. 

How You Will Grow:

FDOT encourages our team members to grow through engagement, empowerment, training, and professional development.  Through our agency’s learning management system, you have access to hundreds of computer-based training and instructor-led courses. 

Where You Will Work:

Office of Administration

605 Suwannee St.

Tallahassee, FL 32399

Annual Salary Range:

$54,619.93 -  $70,684.61 

Your Specific Responsibilities:

This position is responsible for administering the Florida Department of Transportation's (FDOT) vendor and business certification system and serving as the functional application coordinator. The Program Analyst compiles and reports certification program data to management, including the production of monthly reports to executive leadership. Serves as the Security Coordinator for both renewal and first-time system access requests. Develop policies, procedures, and communication strategies for engaging internal and external audiences. Prepares and distributes fact sheets, scripts, and written materials for public dissemination.

Compiles and inputs data into the certification system, ensuring accuracy and consistency. Develop processes and procedures to ensure the integrity of the data housed in the system. Monitors data submissions received from other FDOT applications, as well as input from staff, contractors, consultants, and local agencies. Reviews data for quality and completeness, identifies discrepancies, and resolves issues as needed.

Serves as the Department’s certification system project manager, overseeing the resolution of technical and administrative issues Identifies and monitors system problems, ensuring timely resolution and continuous improvement. Identifies, recommends, and implements system enhancements to improve data process flow, operational efficiency, and user experience. Serves as the agent of the application owner for system updates and modifications.

Collaborates with managers, certification staff, and team members to ensure the accuracy and consistency of data submissions. Assist in developing a comprehensive communication strategy to engage and inform stakeholders, enhance public understanding, and maintain positive relationships with community-based organizations, advisory committees, government agencies, and the media. Represents the Department at public and business events to promote programs, services, and the Department’s mission.

Trains staff, contractors, consultants, and local agencies on the certification application system and associated data requirements. Develops and implements technical assistance strategies, providing support to internal and external clients via email and phone. Develop policies, procedures, and communication strategies to be followed when engaging audiences both within and outside the Department.

The Successful Candidate will have the following required Knowledge, Skills, and Abilities:

Knowledge of:

• Knowledge of effective communication techniques for interacting with diverse audiences in a tactful and courteous manner; Proficiency in SharePoint, Microsoft Excel (including pivot tables), Power BI, and enterprise-level applications with large user bases.

Ability to:

• Ability to create clear, engaging fact sheets, pamphlets, and written materials to promote business programs.
• Ability to quickly learn and navigate various online information technology systems and tools; Strong verbal and written communication skills, with the ability to convey technical information clearly.
• Ability to develop and document processes, procedures, and communication strategies.
• Ability to retrieve, analyze, and input data from computer databases and web-based applications.
• Ability to design user-friendly training materials and documentation for technical systems.
• Ability to train internal and external users on certification systems and data requirements.
• Ability to understand complex data relationships and generate detailed, meaningful reports;
• Ability to access and manage data across multiple business reporting platforms.
• Ability to write clear user instructions, tip sheets, and system guidance documentation.
• Ability to present information effectively to both small and large groups.
• Ability to work independently, manage time effectively, and meet deadlines.
• Ability to travel up to 25% of the time.

Minimum Qualifications:

Four years of professional or nonprofessional experience in systems analysis, management analysis, program planning, program research, program evaluation, engineering, or administrative work. Post-secondary education can substitute on a year-for-year basis.

SPECIAL REQUIREMENTS: You will be required to provide your Social Security Number to conduct required verifications. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS), unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.

THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES THE SERVICE VETERANS AND THEIR FAMILY MEMBERS HAVE GIVEN TO OUR COUNTRY AND SUPPORTS THE HIRING OF RETURNING SERVICE MEMBERS AND MILITARY SPOUSES.  If you are a preference-eligible applicant who receives notice of a hiring decision and believe that you were not afforded employment preference in accordance with applicable Florida law and regulation, you may file a written complaint within 60 calendar days from the date you receive the notice, requesting an investigation to the Florida Department of Veterans’ Affairs, Division of Benefits and Assistance, 9500 Bay Pines Boulevard, Room 214, St. Petersburg, Florida 33708.

THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES AND SUPPORTS EMPLOYMENT OF INDIVIDUALS WITH DISABILITIES.  QUALIFIED INDIVIDUALS WITH DISABILITIES ARE ENCOURAGED TO APPLY.  In accordance with Section 110.112, Florida Statutes, and the Florida Department of Transportation’s Individuals with Disabilities Affirmative Action Plan, the agency is committed to ensuring affirmative action and equal employment opportunity for qualified individuals with disabilities.  Upon request and as appropriate, reasonable accommodations to individuals with disabilities may be provided.  Please contact the Florida Department of Transportation’s Human Resources Office at (850) 414-5300 for assistance.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.