CASE PROCESSING MANAGER I - 73004443

Requisition No: 854695 

Agency: Department of Revenue

Working Title: CASE PROCESSING MANAGER I - 73004443

 Pay Plan: SES

Position Number: 73004443 

Salary:  $48,793.80 - $59,050.92 / annually 

Posting Closing Date: 06/23/2025 

Total Compensation Estimator Tool

Florida Department of Revenue

Child Support Program

Case Processing Manager I (Revenue Agent IV)

Tallahassee

This is an Internal Agency Advertisement

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY:

This position performs as a supervisor and is an excellent fit for critical thinkers. If you enjoy working with a team in a call center environment and problem solving, this may be the position for you. Your duties would include:

• Managing a team of 12 operational staff.
• Functioning as administrator, coach, and advisor and providing training to team members.
• Working with the Service Center Manager to develop, implement and monitor operational plans.
• Determining resource needs and shifting available resources to ensure the highest level of productivity.
• Analyzing existing and new business requirements to determine gaps and provide solutions.

MINIMUM REQUIREMENTS:

• Currently employed with the Florida Department of Revenue. 
• One year experience as a supervisor, team lead, unit lead or project manager.
• One year of experience monitoring workload assignments using reports and other resources to verify completion and accuracy.
• Two years of experience coaching, mentoring, promoting professional development and performance improvement activities.

PREFERENCES:

• Customer Contact Center experience

SPECIAL NOTES:

• This role is eligible for part-time telework after you complete required training and reach an acceptable level of proficiency.
• Alternative Screening Tool will be used in lieu of Skills Verification Test.

SALARY: $48,793.80 - $59,050.92.

BENEFITS:

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION: Nery Marrero, (850) 717-6071, Nery.marrero@floridarevenue.com

SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.