CHIEF OF CENTRAL INTAKE & LICENSURE - 79010004

Requisition No: 871803 

Agency: Business and Professional Regulations

Working Title: CHIEF OF CENTRAL INTAKE & LICENSURE - 79010004

 Pay Plan: SES

Position Number: 79010004 

Salary:  $2,500.00-$3,567.84 Bi-weekly 

Posting Closing Date: 03/26/2026 

Total Compensation Estimator Tool

DIVISION OF SERVICE OPERATIONS

BUREAU OF CENTRAL INTAKE AND LICENSURE

Chief of Central Intake and Licensure

Position Number: 79010004

Hiring Salary: $2,500.00-$3,567.84 Bi-weekly

**State Personnel System - You must be employed by a Florida State Agency to be considered**

Our Organization and Mission:

The Division of Service Operations manages the Central Intake and Licensure unit, the one-stop shop for intake of applications and payments. The Division also oversees the Customer Contact Center (CCC), which handles all initial interaction conducted via telephone and e-mail.

The Work You Will Do:

This position has decision making and program management responsibilities of major operations affecting the performance of the Bureau of Central Intake and Licensure.

Your Specific Responsibilities:

The incumbent in this position performs the following work and other related activities:

• The program areas under this position’s authority include the Mail Intake and Scanning, Revenue Intake, Profiling/Validation, Licensure Renewal, Research, and Application Processing Units.
• The position provides management coordination and consulting services to improve the section’s capabilities and is responsible for the operational planning and management of the units objectives, goals, and priorities.
• Ensures the Bureau of Central Intake and Licensure operate within well-established policies, laws, rules, and guidelines.
• Represents DBPR in interactions with the public and other agencies, and acts as a Liaison between the Bureau, Boards, Divisions, and Offices within DBPR.
• Reviews, approves and makes recommendations on budget issues pertaining to the Bureau of Central Intake and Licensure.  Performs administrative duties relating to work assignments, personnel and all managerial decisions relating to the Bureau.
• Ensures effective use of system technology and makes recommendations for enhancements to maximize the DBPR licensing capabilities.
• Monitors legislative proposals and bill analysis and makes recommendations for statue or rule changes when appropriate.
• Manages the development of new and improvements of existing programs in the Bureau.
• Responsible for conducting all administrative duties associated with recruiting, interviewing, selecting, hiring and promoting employees in the Bureau.  This includes preparation of performance plans and conducting annual performance reviews.  Recommends and executes personnel actions including disciplinary actions when appropriate.  Coordinates the development of performance standards and evaluation of work processes to meet long-range planning goals for the Department.

Knowledge, Skills and Abilities:

• Ability to supervise direct reports.
• Ability to manage teams of employees.
• Ability to determine work priorities, to assign work and assure proper completion of work assignments.
• Ability to establish and maintain effective working relationships with others.
• Ability to communicate effectively.
• Knowledge of the techniques for handling complaints and dealing with the public.
• Ability to understand and apply applicable rules, policies and procedures relating to management activities.
• Ability to work independently.

Minimum Requirements:

• Must have two (2) years or more supervisory experience; and
• Must have one (1) year or more of progressive business management experience; and
• Must have a successful track record of effectively managing and leading teams in a production-based work unit; and
• Must have experience in fiscal, personnel, and performance related activities; and
• Must be proficient in Microsoft Office Suite (Word, Excel and PowerPoint); and
• Must have experience managing a paperless work environment; and
• Must be proficient in and have a strong working knowledge of the professional licensure programs served by the Bureau of Central Intake and Licensure.

***Applicants must complete all fields in the Candidate Profile.  Work history with month and year, hours worked, and formal education are required to qualify for this position.  Responses to Qualifying Questions must be verifiable in the Candidate Profile.  Resumes and other documentation can be attached to provide additional information.***

Position Notes:

• This advertisement may be used to fill current and future vacancies for up to six months from date of opening.

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• State of Florida retirement package: 3% employee contribution required.
• Nine annual paid holidays and one personal holiday
• Ability to earn up to 104 hours of paid annual leave annually as a new employee with the State of Florida
• Ability to earn up to 104 hours of paid sick leave annually.
• The State of Florida offers health insurance coverage (i.e. individual and family coverage) to eligible employees.
• The State of Florida provides a $25,000 life insurance policy to eligible employees.
• Additional supplemental insurance policies are available for dental, vision, hospital supplement, cancer, etc.
• Tax deferred medical and childcare reimbursement accounts are available.
• Tuition waiver program to attend an approved State of Florida College or University

For additional benefit information, please visit the following website: http://www.mybenefits.myflorida.com

***Information contained in responses to Qualifying Questions concerning education, experience, knowledge, skills and/or abilities must also be disclosed on the State of Florida Employment Application. ***

Applicant Note: If you are the selected candidate for this position and hold a current license through the Florida Department of Business & Professional Regulation, you may be required to place your license in an inactive status.

NOTE: This position requires a security background check, physician assessment, drug screening, and participation in direct deposit. You will be required to provide your Social Security Number (SSN) and date of birth in order to conduct this background check.

Applicants are required to apply through the People First system by the closing date, by applying online.  All required documentation must be received by the closing date of the advertisement.  If you have any questions regarding your application, you may call 1-877-562-7287.  The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

The Florida Department of Business & Professional Regulation is committed to increasing recruitment and hiring of individuals with disabilities and improving employment outcomes.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DBPR Human Resources (HR) Office at (850) 487-2074. DBPR requests applicants notify HR in advance to allow sufficient time to provide the accommodation.

SPECIAL REMINDERS:

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.  For more information, please visit the SSS website: http://www.sss.gov.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The Florida Department of Business & Professional Regulation values the sacrifices veterans and their family members have given to our country and support the hiring of returning service members and military spouses.

A candidate for veterans’ preference who believes he or she was not afforded employment preference may file a complaint in accordance with Rule 55A-7.016, F.A.C., with the Florida Department of Veterans’ Affairs, Veterans’ Preference Coordinator, 11351 Ulmerton Road, Suite 311, Largo, FL, 33778. The Department of Veterans’ Affairs has also established an email where people can electronically file claims or ask questions. The email is veteranspreference@fdva.state.fl.us. 

The Department of Business and Professional Regulation will only hire U. S. citizens and lawfully authorized alien workers. Our agency participates in the E-Verify System which is a federal government electronic database available for employers to use to verify the identity and employment eligibility of all persons hired to work in the United States.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.