CHIEF OF GENERAL OPERATIONS - 64017966

Requisition No: 855215 

Agency: Department of Health

Working Title: CHIEF OF GENERAL OPERATIONS - 64017966

 Pay Plan: SES

Position Number: 64017966 

Salary:  $105,000 - $120,000 

Posting Closing Date: 07/03/2025 

Total Compensation Estimator Tool

Department of Health

Office of Information Technology

**Internal Agency Opportunity**

Annual Salary Range: $105,000 - $120,000

*Anticipated Vacancy*

Your Specific Responsibilities:

This position is responsible for setting information technology (IT) direction, establishing IT standards, and developing related strategies for the Florida Department of Health to enable its mission. These responsibilities include, but are not limited to, overseeing the development and management of technology infrastructure, including networks, servers, and storage systems, and service desk operations; ensuring the technology teams are following best practices for the different domain areas such as application development, information security, infrastructure, and others; driving technology innovation and continuous improvement of Department’s technology systems; researching and testing new technologies that could be implemented in the Department to improve operations and customer experience; and identifying and mitigating technology-related risks that could impact the Department’s operations and reputation. This position is to work in concert with the Chief Information Officer (CIO), Deputy CIO, and Chief Information Security Officer (CISO)  to operationally implement any identified strategic initiative, providing resource management, and technical and administrative support to the Department; developing business cases and associated documentation; acting as liaison between the Office of Information Technology and stakeholders; and establishing priorities to provide effective and timely service to our customers.

• This position spends the majority of the time engaged in supervisory responsibilities. This includes communicating with, motivating, training, and evaluating employees in addition to planning and directing employees' work. The incumbent has the authority to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, or discipline subordinate employees or effectively recommend such action. The incumbent will also be required to develop performance expectations, meet with staff regularly to discuss performance, complete performance reviews, maintain vacation and work schedules, ensuring proper coverage, and complete timesheets.
• Creates and maintains policies, procedures, standards, and best practices around technology infrastructure.
• Plans, recommends, and facilitates acquisition of information technology hardware and software required to support the current and future IT architecture requirements. Advises the Chief Information Officer as to the information technology resources management needs of the Department for inclusion in planning documents required by law. Reviews all department information technology purchases to ensure acquisitions are in compliance with federal and state laws as well all the applicable rules, policies and procedures, standards, and information security. Reviews and analyzes proposed legislative changes regarding information technology.
• Aligned with direction from the Department’s CIO, carries out technology policies and procedures used by the Department. Responsible for all functions of the data center including service level agreement responsibilities, use of State Suncom voice and data lines, technology inventory, information technology life cycle.
• Works with disaster recovery teams to make sure that data recovery procedures are in place for public health preparedness information systems.
• Leads technology operational efforts related to the response and restore from non-security technology related incidents.
• Keeps up to date and continuously educate themselves on latest technology trends and topics.  Educate leadership on these topics and presents advantages and disadvantages of adopting proposed new technologies.
• Responsible for ensuring that assigned program areas have operational procedures and processes which result in accountability and compliance with Department policies and procedures.
• Serves as a state data center representative for the Department.
• Other duties as assigned.

Required Knowledge, Skills, and Abilities:

Proficient computer skills to include Word, Excel, PowerPoint and Outlook; knowledge of computer data bases; knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar; understanding written sentences and paragraphs in work related documents; communicating effectively with others verbally and in writing; listening to what other people are saying and asking questions as appropriate; establish and maintain effective working relationships with others; knowing how to find information and identifying essential information; conduct fact-finding research; knowledge of the methods of data collection and analysis; organize data into logical format for presentation in reports, documents and other written materials; developing approaches for implementing an idea; basic management principles and practices; conflict resolution to include handling complaints, arbitrating disputes and resolving grievances; motivating, developing, and directing people as they work, identifying the best people for the job; time management skills; ability to prepare and conduct training; ability to maintain strict confidentiality; knowledge of principles and processes involved in business and organizational planning, coordination and execution to include strategic planning, resource allocation, manpower modeling, leadership techniques and production methods; ability to understand and apply applicable rules, regulations, policies and procedures relating to operational and management analysis activities; ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document work flow and other activities relating to the improvement of operational and management practices; excellent leadership and management skills, with the ability to inspire and motivate a team; ability to build strong relationships with internal and external stakeholders; strong business acumen, with the ability to understand and contribute to the overall business strategy; ability to think strategically and creatively, and to identify and solve complex problems.

Preferred Qualifications:

• At least 10 years of progressive leadership experience in Information Technology, in roles such as Technical Architect, Chief Technology Officer, or Application Development technical lead, or equivalent.
• At least 6 years of experience developing and implementing successful technology strategies that have contributed to the business growth or operational efficiencies.
• At least 5 years of strong technical knowledge and experience in the software development, infrastructure management, and/or cybersecurity IT domains.
• At least 3 years of experience in implementation of cloud computing, artificial intelligence and/or machine learning, data analytics and business intelligence technologies, and applying Agile and DevOps methodologies.
• Must have a valid driver's license, satisfactorily complete a background investigation, fingerprinting, and participation in direct deposit are requirements for employment.

Where You Will Work:

Tallahassee, FL

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions (for more information, please click www.myfrs.com)

• Flexible Spending Accounts
• Tuition waivers
• And more!

For a complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov  

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9, and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans, and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.