CHIEF OF MONITORING AND QUAL IMPROVEMENT - 80080120

Requisition No: 857787 

Agency: Juvenile Justice

Working Title: CHIEF OF MONITORING AND QUAL IMPROVEMENT - 80080120

 Pay Plan: SES

Position Number: 80080120 

Salary:  $3,583.48 Bi-Weekly 

Posting Closing Date: 08/17/2025 

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The Department of Juvenile Justice salutes our heroes. 

We are honored to have the opportunity to support our nation’s veterans and their families.

We value the service given to our country and support the hiring of service members and military spouses. 

THIS IS AN INTERNAL AGENCY OPPORTUNITY

FOR CURRENT DJJ EMPLOYEES ONLY

LOCATION, CONTACT AND SALARY INFORMATION

Location:  Knight Building, 2737 Centerview Drive Tallahassee Fl 32399

Starting Salary:  $3,583.48 Bi-Weekly (In accordance with current spending restrictions, an internal promotion into the position will be filled at the minimum of the pay grade or up to 5% of the employee’s current rate, whichever is higher.)

Contact Person:  Jennifer Bailey (850)717-2621 or jennifer.bailey@fldjj.gov

Due to the nature of the work, some overnight travel is required. Travel may be with little to no notice at the discretion of management.

DESCRIPTION:

This position serves as the Bureau Chief for the Bureau of Monitoring and Quality Improvement.

DUTIES AND RESPONSIBILITIES:

The duties of this position include, but are not limited to:

The Bureau Chief of Monitoring and Quality Improvement is responsible for all Department of Juvenile Justice Bureau of Monitoring Quality Improvement activities throughout the state. The overall quality and ultimate effectiveness of all juvenile justice programs and services are assessed by staff under the supervision of this position.

The Bureau Chief monitors and coordinates the design, implementation, and oversight of the statewide juvenile justice Monitoring and Quality Improvement process. Provides leadership in keeping the Monitoring and Quality Improvement process current and ready to address questions regarding the effectiveness and efficiency of all programs in the juvenile justice system.

The Bureau Chief reviews current policies, rules, and regulations to ensure best practices are in place.

The Bureau Chief Supervises approximately fifty-five staff members in the Bureau of Monitoring and Quality Improvement, who are strategically organized throughout three defined regions (North, Central, South).

The Bureau Chief is responsible for the hiring, orientation, training, supervision, and performance evaluation of the Bureau of Monitoring and Quality Improvement Regional Monitoring Supervisors and Deputy Regional Monitoring Supervisors. Serves on interview teams and serves as the second level approver for the performance evaluations of all Regional Monitors throughout the state.

The Bureau Chief ensures:

• All providers and programs are timely and thoroughly reviewed by Regional Monitors, deficiencies are identified, an annual report is produced, and appropriate steps are taken to assist programs/providers when problems are identified.
• The Annual Monitoring Compliance Schedule is followed, and all timeframes are met.
• The Monitoring Prioritization Tool is completed and implemented, and frequencies are followed.
• The Monitoring and Quality Improvement system is understood and supported by juvenile justice stakeholders.
• All data relevant to the Monitoring and Quality Improvement process and necessary to evaluate the effectiveness of programs/providers is compiled, analyzed, and disseminated to the appropriate parties.

The Bureau Chief will review, verify, and make solid business recommendations on matters related to the budget for the Bureau of Monitoring and Quality Improvement, including, but not limited to spending plans, rate reports, budget allocation, and budgetary reduction exercises.

The Bureau Chief will assist in the preparation, coordination, data collection, and policy recommendation related to the Legislative Budget Request for the Office of Accountability and Program Support.

The Bureau Chief will serve as the department's back-up Policy and Form Coordinator, as it relates to being responsible for department policies, forms, and interagency agreements and memoranda of understanding and may be responsible for posting updates on the agency website, receiving, reviewing, editing, logging, and preparing department policies, interagency agreements, and memoranda of understanding.

The Bureau Chief will respond to requests for information from legislators, policy makers and the general public.

The Bureau Chief serves as the back-up to the Deputy Assistant Secretary for Accountability and Program Support and will be responsible for planning, oversight, and management for the following teams: Office of Fidelity, Accountability, and Support and the Agencies Safety and Loss Prevention Program in the absence of the Deputy Assistant Secretary for Accountability and Program Support. In addition, the Bureau Chief of Monitoring and Quality Improvement has the delegated operational authority and signature authority in the absence of the Deputy Assistant Secretary for Accountability and Program Support. In addition, represents the Deputy Assistant Secretary for Accountability and Program Support at various meetings, such as Operations, Monthly Spending Plans, etc. when requested.

The Bureau Chief may lead project teams and attend meetings on behalf of the Deputy Assistant Secretary.

Performs other related duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of basic management principles and ability to supervise employees.
• Knowledge of leadership techniques.
• Ability to communicate effectively verbally and in writing. 
• Ability to understand and apply rules, regulations, policies, and procedures relating to operational activities.
• Ability to provide clear and precise directions.
• Ability to work independently and to plan, organize and coordinate work assignments.
• Ability to assess training needs.
• Skill in interpersonal relationships.

PREFERRED QUALIFICATIONS:

Bachelor’s degree from an accredited college or university and at least five years of experience in contract monitoring, quality improvement, or contract management.

At least five years of supervisory experience, in which you supervised teams of five or more individuals.

At least five years of experience in the criminal justice system.

At least 1 year of agency budget experience such as developing and reviewing spending plans and projections, and tracking expenditures.

At least 3 years of writing detailed technical documents. (Examples: annual compliance reports, site summaries, official department policy or procedures, and detailed reports for management/leadership.)

At least 3 years of experience conducting meetings and presentations, including presenting to large groups and presenting to upper management; additional experience includes presenting to outside stakeholder groups on issues and activities impacting the agency.

SPECIAL NOTES:

Incomplete Candidate Profiles will not be accepted. Please make sure that all parts of the profile are complete and accurate.  ‘See Resume’ is not an acceptable response, and all periods of employment and non-employment should be included with correct end of employment dates.

All prospective candidates will be subject to a sex offender check, criminal background checks (state, local, and national) and pre-employment drug screening for direct care positions.

DJJ participates in E-Verify (Employment Eligibility).

When identified on a position description, a valid driver’s license is required. If initially hired with an out-of-state license, the Florida resident must obtain a valid Florida state driver’s license within 30 days of hire. Licenses suspended or revoked for any reason, work permits (Business purpose/Employment/education only licenses) and some types of restricted licenses are not acceptable. Licenses that have Corrective Lenses Restrictions are acceptable, provided the driver wears corrective lenses.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.