CHIEF OF QUALITY MANAGEMENT - 60019590 1

Requisition No: 855454 

Agency: Children and Families

Working Title: CHIEF OF QUALITY MANAGEMENT - 60019590 1

 Pay Plan: SES

Position Number: 60019590 

Salary:  $51,483.48 - 133,908.73, in accordance with DCF salary policy 

Posting Closing Date: 06/24/2025 

Total Compensation Estimator Tool

This is an Internal Agency opportunity

Only current department employees are eligible to apply

The Florida Department of Children and Families (DCF) is the state of Florida’s social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, childcare providers, human trafficking and public assistance. The agency’s mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

Within DCF, the Economic Self Sufficiency (ESS) Program helps to promote strong and economically self-sufficient communities by determining eligibility for food, cash and medical assistance for individuals and families on the road to economic recovery.

Under the ESS Program, the Office of Public Benefits Integrity (OPBI) is responsible for investigating public assistance fraud or misuse regarding the SNAP (Food Assistance), D-SNAP (Disaster Food Assistance), TANF (Cash Assistance), and Medicaid programs by individuals or merchants.

TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION.

*The requested information must be disclosed on the State of Florida Candidate Profile. It is not acceptable to write "see resume" on the Candidate Profile (application). *

Applicants must meet the minimum requirements to be hired for this position.

CHIEF OF QUALITY CONTROL – 60019590 - ESS Office of Public Benefits Integrity

THIS IS NOT A TELEWORK POSITION.

The selected candidate will be required to work at the office location.

Location: 2415 N. Monroe St., Tallahassee, FL 32303.

Some travel may be required.

This is a full-time position working 40 hours per week.

Business hours are 8:00 am - 5:00 pm EST, Monday - Friday.

The incumbent is a member of the DCF D-SNAP Disaster Response team and, in that capacity, may be required on short notice to perform duties and travel in support of disaster relief. During such events, incumbent may be required to work more than 8 hours per day.

MINIMUM REQUIREMENTS:

• Must be a current employee with the Department of Children and Families.
• Willingness to work in Tallahassee, FL.
• Willingness to travel extensively, including overnight.
• A valid State-issued Driver’s License.
• A minimum of three (3) years of supervisory experience in the Economic Self Sufficiency program
• A minimum of five (5) years’ experience determining eligibility or policy applications in Economic Self Sufficiency
• At least two (2) years of documented experience monitoring or reviewing cases in the Quality Management System (QMS) and/or the Quality Control Program.
• At least two (2) years of developing regional or statewide corrective action plans for Economic Self Sufficiency.

PREFERENCE WILL BE GIVEN TO APPLICANTS WHO HAVE THE FOLLOWING:

• At least two years’ experience working for DCF reviewing Economic Self Sufficiency administrative and program policies, procedures, guidelines and related directives, evaluating operations, or identifying potential problems and made recommendations for improvement
• At least three (3) years of experience using Economic Self Sufficiency eligibility systems.
• Experience in mapping, analyzing, redesigning, creating and implementing process improvement.

DUTIES AND RESPONSIBILITIES:

This is a professional position within the Economic Self Sufficiency (ESS) Program, Office of Public Benefits Integrity, responsible for the statewide oversite of the Quality Management (QM) program that includes the Quality Assurance (QA), Quality Control (QC), and Audits and Compliance functions responsible for statewide review of all ESS recipient eligibility ensuring compliance with Federal Regulations and Department policies. This is an advanced professional work supervising and directing employees. The primary duties include, but are not limited to:

• Spend the majority of their time communicating with, motivating, training and evaluating employees, planning and directing their work; and having the authority to hire, transfer, suspend, layoff, recall, promote, discharge, assign, reward or discipline subordinate employees to effectively recommend such actions. 
• Evaluate employees against established standards and takes any necessary steps for corrective action.
• Provide direct supervision and leadership to QM staff both Central Office in Tallahassee and in the Regions maintain control on QM statewide budget to eliminate waste and unnecessary expenditures and streamline functions for efficiency.
• Responsible for evaluating, developing and implementing policies and procedures for the QA, QC and Audits and Compliance activities in accordance with federal rules and regulations, Department policies and procedures, and audit findings and corrective action plans.
• Oversee state and federal audit activities for the ESS program. Manage the collection and analysis of data to detect deficient controls, duplicated efforts, or non-compliance with law, regulations, and management policies of the ESS program. Endorses recommendations for corrective action and changes in operations and financial activities as applicable. Review detailed reports on audit findings and approve official responses.
• Manage all activities of the QM office which include:  completion of eligibility case reviews by statewide staff regarding the overall operation of the processing system, data management and analysis through the tabulation of review findings, and preparation and distribution of reports required by the federal agencies and the Department.
• Manage the evaluation, monitoring, development and submission of the state’s annual monitoring plan, and the state’s Corrective Action Plan for the ESS program.  Ensure state compliance in order to retain federal funding.
• Manage and focus the statewide Food Stamp (FS) QC program, and lead QC state in proven methods which reports the state’s lowest possible FS error rate to avoid federal sanction and penalty and enforce beneficial QC methods to gain enhanced funding.
• Consult and manage the Food and Nutrition Service (FNS) regarding federal case review and finding of the QC review system, and train staff to navigate in the federal review process which is within guidelines and beneficial to the state of Florida.  Avoid QC regression and penalty in an effort to report the lowest possible rate.
• Manage the federally mandated Management Evaluation (ME) review process for ESS programs
• Consult with the Center for Medicare and Medicaid, Health and Human Services on Medicaid QC operations, federal monitoring efforts and findings of the review system
• Evaluate and interpret Departmental policies and procedures uncovered through QA, QC, and audits review and suggest improvements to avoid risk, increase accuracy and timeliness, and increase customer service.
• Develop and implements methods of interpreting QA, QC and audit results of statistical data to appropriate Department management staff for use in policy development, training, field monitoring, and program planning
• Develop, direct, implement and continually enhance the statewide case reading tool to provide statewide performance ratings and statistical and trend analysis of timeliness and accuracy to preserve integrity of eligibility program delivery.
• Manage the state and federal audit review functions of the ESS eligibility programs to include the monitoring plan as required by the United States Department of Agriculture, Food and Nutrition Services (FNS) Management Evaluation priorities, and the maintenance of the statewide Corrective Action Plan for state deficiencies.
• Provide technical assistance and consultation to regional program offices in the development, implementation, and evaluation of corrective action measures to eliminate or reduce causes of errors in program eligibility identified by QA and QC findings.
• Analyze, develop and implement automated ACCESS performance measurement tools to increase accuracy and timeliness of benefit delivery.
• Manage statewide Temporary Assistance for Needy Families (TANF) QC reviews to reduce inappropriate federal and state expenditures.

KNOWLEDGE, SKILLS AND ABILITIES:

• Writing- Communicating effectively with others in writing as indicated by the needs of the audience as well as being clear and concise.
• Reading Comprehension- Understanding written sentences and paragraphs in work related documents.
• Speaking- Speaking to others to effectively convey information.
• Accounting – identifying, verifying, and analyzing assistance group budgets to ensure correctness.
• Problem Identification- Identifying the nature of problems.
• Active Listening- Listening to what other people are saying and asking questions as appropriate.
• Information Gathering- Knowing how to find information and identifying essential information.
• Critical Thinking- Using logic and analysis to identify the strengths and weaknesses of different approaches.
• Information Organization- Finding ways to structure or classify multiple pieces of information.
• Implementation Planning- Developing approaches for implementing an idea.
• Administration and Management- Knowledge of principles and processes involved in business and organizational planning, coordination, and execution. This may include strategic planning, resource allocation, manpower modeling, leadership techniques, and production methods. 
• English Language- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Important Application Process Information: 

TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION or RESUME. 

**It is unacceptable to use the statement “See Resume” in place of entering work history information. ** 

Candidate Profile (application) must be completed in its entirety. 

• Include supervisor names and phone numbers for all periods of employment. 

• All previous DCF positions must be listed separately. Include the total years in each position along with all required duties.  
• Account for and explain any gaps in employment so that the hiring process is not delayed. 
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. 
• It is unacceptable to use the statement “See Resume” in place of entering work history. 

The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures. 

DCF EMPLOYMENT DISCLOSURES

The Department of Children and Families is a tobacco-free environment.

US CITIZEN REQUIREMENT Only US citizens and lawfully authorized alien workers will be hired.
SELECTIVE SERVICE SYSTEM REGISTRATION All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS).  Verification of Selective Service registration will be conducted prior to hire.  For more information, please visit the SSS website: http://www.sss.gov.
RETIREE NOTICE If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending upon the date of your retirement.
BACKGROUND SCREENING It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S.  No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.  Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.
BENEFIT RECOVERY SCREENING Candidates applying to positions in the Economic Self Sufficiency Program will have a Benefit Recovery check completed to validate current or former public assistance case information before completing the hiring process.

If you experience problems applying online, please call the People First Service Center at (877) 562-7287.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.