CHIEF OF QUALITY REVIEW - 60052437

Requisition No: 856769 

Agency: Children and Families

Working Title: CHIEF OF QUALITY REVIEW - 60052437

 Pay Plan: SES

Position Number: 60052437 

Salary:  Agency to Update 

Posting Closing Date: 07/23/2025 

Total Compensation Estimator Tool

Qualification Questions: YES, answers must be supported within the application for the application to be considered for next step in the process.

Salary: Based on qualifications and experience. Current employees will be compensated in accordance with the DCF salary policy.

**This is not a remote position. The selected candidate must work from a DCF office.

**This position requires frequent (40% - 50%) statewide travel.

What YOU will do:

We are seeking a highly motivated and innovative leader to serve as the Quality Review Director within the Office of Quality and Innovation (OQI). This is highly visible, advanced professional role responsible for supervising and directing employees conducting comprehensive quality reviews across multiple programmatic areas.

The Quality Review Director plays a key role in ensuring the integration and optimal performance of all OQI elements. The DCF Quality Assurance division within arm of OQI focuses on enhancing insight into frontline operations through rigorous case reviews, streamlining and elevating education and training, and enhancing employee wellness.

This is an exciting time to join OQI at a time of significant transformation. The Quality Review Director will have the opportunity to help drive quality improvement strategies, inform the development of programmatic monitoring, and provide guidance on initiatives to improve outcomes for the individuals and families the Department serves in collaboration with department programmatic areas

Lead enterprise-wide quality review and assurance operations. Recruit and retain a skilled workforce aligned with legislative requirements and agency priorities.

Collaborate with internal and external partners to execute responsibilities effectively and support coordination across OQI teams.

Champion organizational change by fostering adaptability, promoting positive team culture, upholding change management standards, and communicating with stakeholders.

Manage administrative functions including staffing, travel, training, and procurement to ensure effective resource allocation.

Supervise the following teams: Investigations and Ongoing Case Management Quality Review Team, CFSR Federal Review Team, Strategic Initiatives Team, and Targeted/Special Review Team.

Strategically guide staff in supporting state and headquarters operations. Provide leadership with data-informed insights for immediate and long-term intervention.

Assist in the design and implementation of systemic monitoring and continuous improvement processes for DCF operations, community partners, and contracted providers.

Mentor and develop staff, fostering professional growth and alignment with departmental goals.

Qualifications:

Bachelor's degree required; graduate degree preferred.

Eight years of experience in social services, with preference given to child welfare experience.

Five to eight years of experience in leading an organization comprised of a multi-tiered leadership structure.

Excellent communication and collaboration skills, including a high degree of emotional intelligence and proficiency in written and verbal communication.

Demonstrated experience in performance improvement processes.

Knowledge. Skills, and Abilities:

Systems Thinking: Ability to understand how units within the Quality Office interconnect to drive improved client outcomes.

Data-Driven Decision Making: Skill in interpreting data to influence strategy, improve performance, and guide analysis.

Communication: Ability to simplify complex information into clear, actionable insights.

Collaboration: Talent for identifying the right stakeholders, fostering cross-functional cooperation, and leading through influence—even without direct authority.

Professionalism and Integrity: Commitment to DCF's mission and values, coupled with enthusiasm for celebrating team successes

Detail-oriented and able to thrive in a fast-paced, agile work environment.

Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including:

No state income tax for residents of Florida.

Annual and Sick Leave benefits.

Nine paid holidays and one Personal Holiday each year.

State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.

Retirement plan options, including employer contributions (For more information, please click MyFRS).

Flexible Spending Accounts.

Tuition waivers.

And more

For a more complete list of benefits, visit https://www.mybenefits.myflorida.com/.

Growth Opportunities:

With12,000 employees across the state DCF promotes opportunities and training for all. Our jobs are among the most challenging, complex, and difficult in State government. They are also among the most rewarding. All employees are encouraged to take advantage of available Department opportunities for advancement and professional development.

Where will you work:

Florida is the only state that borders both the Atlantic Ocean and the Gulf of Mexico.  In other words, no matter where you land in Florida, you're never more than 60 miles from a body. of saltwater. And if the beach isn't your scene, there are 175 state parks to explore! Meanwhile, Floridians hail from a wide range of backgrounds, cultures, ethnicities, and talks of life, making it an incredibly diverse melting pot that many residents and visitors to Florida love. The Sunshine state is a great place to live and work - Come join our team!

About Department of Children and Families:

Mission: The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency

Vision: We are a highly skilled workforce committed to empowering people with complex and varied needs to achieve the best outcomes for themselves and their families. In collaboration with community stakeholders, we will deliver world class and continuously improving service focused on providing the people we serve with the level and quality that we would demand and expect for our own families.

Values:  A workforce that operates with integrity maintains loyalty to a code of ethics that requires the courage to take responsibility for providing the highest quality of service to the vulnerable. We are a solutions-focused learning organization built on a foundation of transparency in action and accountability of results. Both within the organization and among our stakeholders, we thrive in a culture of respect for diversity of opinion that is nurtured through open communication. High performing and committed, we are unified in our goal of excellence in achieving quality outcomes or those we serve.

To learn more please visit https:// www.my.f!families.com/

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the state of Florida. Your current retirement benefits may be suspended or voided, and you will be required the repay all benefits received depending upon the date of your retirement.

The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.

We hire only U.S. citizens and lawfully authorized alien workers.

Participation in the State of Florida Direct Deposit Program is required as a condition of employment per F.S. 110.113, and enrollment must be completed within the first 30 calendar days of your appointment.

Selective Service:  Male Candidates born or after October 1, 1962, will not be eligible for hire or promotion into an authorization position unless they are registered with the Selective Service System (SSS) before their 26th birthday or have a Letter of Registration Exemption from SSS website: https://www.sss.gov/

Background Screening Requirement: is the policy of the Florida Department of Children and Families that any applicant being

considered for employment must successfully complete a State and National criminal history checks a condition of employment before beginning employment, and be screened in accordance with the requirements of Chapter 435, F.S. and, if applicable, Chapter 408, F.S.

Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.