CHILD SUPPORT CASE PROCESSING MANAGER II - 73006114

Requisition No: 875782 

Agency: Department of Revenue

Working Title: CHILD SUPPORT CASE PROCESSING MANAGER II - 73006114

 Pay Plan: SES

Position Number: 73006114 

Salary:  $57,816.96 - $67,979.64 / annually 

Posting Closing Date: 05/26/2026 

Total Compensation Estimator Tool

Florida Department of Revenue

Child Support Program

Child Support Case Processing Manager II (Financial Manager I)

Tallahassee

This is an Internal Agency Advertisement.

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY:

This position directly manages 3 units, 3 supervisory, and 25 operational team members and is an excellent fit for critical thinkers. If you enjoy working with teams, data, and problem solving, this may be the position for you. Your duties would include:

• Working with the Service Center Manager to develop, implement, and monitor operational plans.
• Communicating the strategic planning process to team members so that all levels understand the benefits derived from focused strategic initiatives to achieve the top performance for the customers served.
• Providing the Service Center Manager with recommendations for aligning resources.
• Determining resource needs and shift available resources to ensure the highest level of productivity.
• Analyzing existing and new business requirements to determine gaps and provide solutions.
• Providing leadership and direction to service site team members, leading team-based processes in a large site.
• Functioning as administrator, coach, and advisor to team members.
• Providing on-the-job training to team members.
• Providing input for the Other Personnel Services budget.
• Meeting with other managers and the management team to discuss program goals and strategies.

MINIMUM REQUIREMENTS:

• Currently employed with the Florida Department of Revenue. 
• Two years of supervisory experience to include: motivating, mentoring, development, and directing team members.
• Two years of experience performing personnel management/human resource functions such as hiring, performance reviews, conflict resolution, and disciplinary action.
• Two years of experience managing a process/work unit operations to include: planning, organizing, reviewing performance data, coordinating staff work, and setting unit performance goals.
• Two years of experience effectively communicating through a variety of methods (report writing, public speaking, correspondence, to diverse internal and external partners and customers.
• Two years of experience building positive relationships with staff, external partners, and customers.

PREFERENCES:

• Experience managing in Central Operations.

SPECIAL NOTES:

• This role is eligible for telework after you complete required training and reach an acceptable level of proficiency.
• An Alternative Screening tool will be used in lieu of an SVT. 

SALARY: $57,816.96 - $67,979.64 / annually

BENEFITS: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION: Nery Marrero, (850) 717-6071, Nery.Marrero@floridarevenue.com.

SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.