CHILD SUPPORT CASE PROCESSING MANAGER - SES - 73004895

Requisition No: 840508 

Agency: Department of Revenue

Working Title: CHILD SUPPORT CASE PROCESSING MANAGER - SES - 73004895

 Pay Plan: SES

Position Number: 73004895 

Salary:  $58,573.68 - $60,330.84 / Annually 

Posting Closing Date: 11/13/2024 

Total Compensation Estimator Tool

Florida Department of Revenue

Child Support Program

Child Support Case Processing Manager (Revenue Administrator III) - SES

Tallahassee

This is an Internal Agency Advertisement

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY: This is a Revenue Administrator III in the Department of Revenue’s Child Support Program Central Operations Service Site. This position directly manages a team of 5 supervisory and 61 operational team members. The incumbent will work with the Service Center Manager to develop, implement and monitor operational plans. Communicate the strategic planning process to team members so that all levels understand the benefits derived from focused strategic initiatives to achieve the top performance for the customers served. Provide the Service Center Manager with recommendations for aligning resources. Determine resource needs and shift available resources to ensure the highest level of productivity. Analyze existing and new business requirements to determine gaps and provide solutions. Provide leadership and direction to service site team members, lead team-based processes in a large site. Function as administrator, coach and advisor to team members. Provide on-the-job training to team members. Provide input for the Other Personnel Services budget. Meet with other managers and the management team to discuss program goals and strategies.

MINIMUM REQUIREMENTS:  

• Currently employed with the Florida Department of Revenue.
• Two years of supervisory experience to include: motivating, mentoring, development and directing team members.
• Two years of experience performing personnel management/human resource functions such as hiring, performance reviews, conflict resolution and disciplinary action.
• One year of experience managing a process/work unit operation to include:  planning, organizing, reviewing performance data, coordinating staff work, and setting unit performance goals.
• One year of experience effectively communicating through a variety of methods (report writing, public speaking, correspondence, to a diverse internal and external audience).
• Experience building positive relationships with staff, external partners and customers.

PREFERENCES:

• Experience managing in Central Operations.

SPECIAL NOTES:

• This position is eligible for part-time telework upon completion of required training and acceptable level of proficiency.
• An alternative Screening Tool will be used in lieu of an SVT.

SALARY: $58,573.68 - $60,330.84.

BENEFITS:

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION: Nery Marrero, (850) 717-6071, Nery.Marrero@floridarevenue.com.

SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.