CHILD SUPPORT CASE PROCESSING QUALITY ASSURANCE SPECIALIST - 73004815

Requisition No: 874975 

Agency: Department of Revenue

Working Title: CHILD SUPPORT CASE PROCESSING QUALITY ASSURANCE SPECIALIST - 73004815

 Pay Plan: Career Service

Position Number: 73004815 

Salary:  $41,517.24 - $55,115.04 / annually 

Posting Closing Date: 05/11/2026 

Total Compensation Estimator Tool

Florida Department of Revenue

Child Support Program

Child Support Case Processing Quality Assurance Specialist (Operations Analyst II)

Tallahassee

This is an Internal Agency Advertisement.

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY:

This Operations Analyst II position performs team member support and is an excellent fit for critical thinkers. If you enjoy working with others and problem solving, this may be the position for you. Your duties would include:

• Conducting reviews of computer system records to determine compliance
• Identifying deficient performance, workflow issues, error trends and training needs
• Preparing reports and making recommendations
• Identifying and resolving operational deficiencies
• Providing guidance and feedback to team members
• Completing special projects and case reviews
• Initiating and responding to requests
• Researching and resolving case issues
• Gathering information and analyzing data

MINIMUM REQUIREMENTS:

• Currently employed with the Florida Department of Revenue. 
• Two years of experience with a Child Support Program.
• One year of experience performing quality reviews to ensure accuracy and timeliness.
• One year of experience coaching, mentoring, or instructing others.
• Two years of experience conducting research and analyzing information to make decisions.
• Two years of experience in effective communication through a variety of methods (report writing, public speaking, presentations) to a diverse internal and external audience.

PREFERENCES:

• Preference given to candidates with prior experience in the Compliance Process.
• Preference given to candidates with prior experience in conducting customer service calls or webchat quality reviews.

SPECIAL NOTES:

• This role is eligible for telework after you complete required training and reach an acceptable level of proficiency.
• The work schedule will be Monday through Friday 8:00 a.m. - 5:00 p.m.
• An Alternative Screening Tool will be used in lieu of a Skills Verification Test.
• This position is housed in Tallahassee - Central Operations.

SALARY: $41,517.24 - $55,115.04 / annually

BENEFITS: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION: Nery Marrero, (850) 717-6071, Nery.Marrero@floridarevenue.com.

SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.