CITIZEN SERVICES MANAGER

Requisition No: 855093 

Agency: Department of Corrections

Working Title: CITIZEN SERVICES MANAGER

 Pay Plan: SES

Position Number: 70029273 

Salary:  $41,561.57 - $60,000.20 annually 

Posting Closing Date: 06/27/2025 

Total Compensation Estimator Tool

FLORIDA DEPARTMENT OF CORRECTIONS

We Never Walk Alone

WORKING TITLE: Citizen Services Manager

This open competitive advertisement is for a SES (Selected Exempt Service) position located at Central Office in the Office of Legislative Affairs, Citizen Services Unit.

The mission of the Office of Legislative Affairs, Citizen Services is to facilitate effective communication and collaboration between the Florida Department of Corrections and the legislative branch, as well as to provide responsive and accurate information to citizens. This office aims to ensure transparency, accountability, and public trust through proactive engagement and service.

This position is not a telework position and is required to report to the FDC office in the area it serves.

JOB DUTIES:

• Lead and Coordinate: Manage the Office of Legislative Affairs, Victim Services, and Citizen Services, ensuring smooth communication and efficient staff coordination.
• Resolve Issues: Address and resolve requests from victims and citizens, and keep top officials informed about major concerns.
• Supervise and Improve: Oversee team members, track correspondence, and recommend strategies to boost efficiency.
• Stay Updated: Track legislative matters and assist with bill analysis, ensuring the team is aware of any changes impacting operations.
• Engage and Travel: Respond to calls from inmate families and legislators, coordinate special projects, and occasionally travel to FDC facilities to understand operations better.

BENEFITS:

• Paid vacation, sick leave, and holidays.
• Comprehensive health insurance and life insurance with accidental death and dismemberment benefits.
• Supplemental Dental, Vision, Life, Disability and Hospitalization insurance.
• Tuition-Free college courses.
• Retirement Plans with the Florida Retirement System:
  • Pension Plan (Traditional Retirement Pension Plan)
  • Investment Plan (401(K)-Type Retirement Plan)
  • Deferred Retirement Option Program (Drop)
  • Deferred Compensation
  • Recently Retired? Beginning July 1, 2024, there is no longer a reemployment limitation; beginning with the 7th calendar month from the member's distribution date, there are no restrictions on working for an FRS employer. You will not be required to repay any prior distributions, and you may continue receiving distributions from the Investment Plan or Pension Plan without interruption.

REQUIREMENTS:

Please note, when submitting a college/university degree, if selected for this position official transcripts will be required.

• Must possess four (4) years of relevant work experience.
  • Postsecondary education may substitute on a year for year basis for the required experience.

Support of knowledge, skills, and abilities should be demonstrated on the application, in the education, in the work experience, in the work sample, in the interview and/or during reference checks.

ADDITIONAL INFORMATION:

BACKGROUND SCREENING REQUIREMENT

The Florida Department of Corrections requires all job applicants and volunteers to pass a Level 2 background check as per Chapter 435, Florida Statutes. This check must be completed before they can start working or volunteering.

EMPLOYMENT ELIGIBILITY

The Florida Department of Corrections (FDC) only hires U.S. citizens and those authorized to work in the U.S. FDC uses E-Verify to confirm an employee’s eligibility to work after completing the I-9 form.

For online application issues, call the People First Service Center at 1-877-562-7287. Applications will be accepted until 11:59 PM EST on the closing date.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.