CLAIMS PROCESSING SUPERVISOR - 36000333

Requisition No: 853403 

Agency: Department of Lottery

Working Title: CLAIMS PROCESSING SUPERVISOR - 36000333

 Pay Plan: Lottery Exempt Serv

Position Number: 36000333 

Salary:  $50,000.00 - $52,000.00 

Posting Closing Date: 05/23/2025 

Total Compensation Estimator Tool

CLAIMS PROCESSING SUPERVISOR

FLORIDA DEPARTMENT OF THE LOTTERY – DIVISION OF CLAIMS PROCESSING

*Open Competitive Opportunity*

AGENCY BENEFITS:

If hired, as employee of the Florida Lottery, you will be provided the benefits listed below:

• Approximately 97.5% of the premium for health insurance
  • Individual (~$8/month) or Family (~$30/month)
• 100% of the premium for individual or family dental insurance
• 100% of the premium for basic life insurance
• Employer contributions to the Pension Plan or Investment Plan; contribution levels will vary based upon Pay Plans.

GENERAL POSITION DESCRIPTION:

This is a professional supervisory position responsible for leading a sub-team within the Claims Processing Division to carry out technical, analytical, and customer service functions of the division.

ESSENTIAL DUTIES:

• Administer the validation and payment of Lottery prizes in compliance with rules, policies, and procedures.  Primarily assigned claims related to installments and promotions and back up on claims deemed top prize (i.e., $250,000 or greater) and other claims. 
• Ensure compliance with IRS tax reporting requirements.
• Oversee the post audit of paid claims at Headquarters and District Offices.
• Oversee the process of mail-in tickets, to include the opening, intake, assignment for validation/payment, mailing of prize payment checks and processing bulk mail.
• Oversee the scanning of claims, mail and correspondence to ensure accuracy and all required elements are contained and scanning is completed within established timeframes.
• Oversee the retention of claims, records and correspondence in accordance with Lottery policy and Florida Law.
• Oversee the daily balancing of checks and check registers.

• Work cooperatively with Lottery General Counsel on Top Prize affidavits and resolving issues related to affidavits and payment rules.
• Prepare, review and distribute all requested reports and schedules.
• As needed, assist with the removal of users from the Lottery’s prize payment software user database. 
• Responsible for partnering with necessary Lottery Business Units to test new processes and scenarios in the Lottery’s prize payment software to ensure effective implementation.
• Responsible for regularly reviewing and updating policies and procedures.  When applicable, recommending changes to policies and procedures to improve operational efficiency and effectiveness, and safeguarding Lottery assets, and internal controls.
• Effectively lead Claims Processing Service Improvement Teams (SITs) to identify, develop and produce outcomes that create efficiencies within the division.
• Effectively lead their assigned team and performing administrative functions related to being a supervisor and setting a good example for employees.
• Secure and track Florida Lottery check stock inventory.
• Process and review all claims received to determine whether examination by the Division of Security is needed, and then approving payment for claims returned from the Division of Security.
• Assist with Bonus Play Promotional draws.
• Serve as a liaison with partner agencies for whom Lottery collects State Owed Debt. 
• Prepare Information Resource Request Forms (IRFF) when updates or issues arise within the Lottery’s prize payment software.
• Assist with the creation of a monthly Task List for effective distribution of Claims Processing tasks to team members. Assist in preparing the How to Claim web page information for all new promotions.
• Review new game rules for accuracy and provide edit and improvement feedback.
• Assist with requests for Claims Processing Public Records.
• Assist with the request of Lottery Game Payment Quotes from the State Board of Administration in a timely manner.
• Assist with the review, analysis and coordination of the collection of state-owed debt from winners and subsequent transfer of the funds to appropriate state agencies.
• Assist District Office staff with validation and payment of Lottery prizes.
• Assist with access requests to the Lottery’s contracted banking institution and resolve any issues related to prize or installment payments.
• Assist with the creation of new games and new game prize structures within the Lottery’s prize payment software.
• Assist with agency-wide Failover testing.
• Assist with reviewing Draw Packets, Payment Quotes and Cash Sheets to ensure they are prepared accurately and within required time frames. 
• Assist with reviewing Top Prize Folders for accuracy, completeness and processing the folders within payment timelines.
• Assist with prize promotion gift cards; to include the entry of gift cards into the MICS tracking software, receiving, storage of gift cards in the secure cage and distribution of gift cards, all in accordance with Claims Processing procedure.
• Perform all other duties as assigned.

Knowledge, Skills, and Abilities:

• Knowledge of internal control procedures and processes.
• Knowledge of methods of data collection.
• Intermediate knowledge of Word, Excel, Outlook and shared directories.
• Knowledge of general office and personnel procedures and practices.
• Ability to manage a staff of professional and clerical positions in a multi-functional organization.
• Ability to provide motivation and decisive leadership in a team environment.
• Ability to establish and maintain effective working relationships with others.
• Ability to adapt to and learn new systems.
• Ability to effectively utilize the internal integrated office automation systems and equipment.
• Ability to utilize effective problem-solving techniques and make decisions.
• Ability to delegate assignments to improve the organizational effectiveness.
• Ability to compile and analyze data for administrative decisions.
• Ability to plan, organize and coordinate work assignments for multiple functions.
• Ability to successfully handle changing priorities and multiple demands from superiors and subordinates.
• Ability to maintain confidentiality.
• Ability to compose and/or verbalize effective business communication and preside over staff meetings.
• Ability to interpret procedures and technical manuals.

Other job-related requirements for this position

High School Diploma or equivalent (GED) required and at least two (2) years of supervisory experience.

Successful passing of a criminal background check (state, local, and national) is required. 

Maintains strict confidentiality of information learned while working with the Florida Lottery, whether learned through assigned duties or through working with other units.  The types of confidential information may include, but are not limited to, payroll information, budget matters, policy decisions, tax matters, employee disciplinary issues, and other personnel data.

Statutes establishing or defining work performed

Chapter 24, Florida Statutes

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.