COMMISSION DEPUTY CLERK II - 40065036

Requisition No: 861949 

Agency: Commerce

Working Title: COMMISSION DEPUTY CLERK II - 40065036

 Pay Plan: Career Service

Position Number: 40065036 

Salary:  $42,000 

Posting Closing Date: 10/07/2025 

Total Compensation Estimator Tool

Job Title: Commission Deputy Clerk II

Our Organization and Mission: 

The Reemployment Assistance Appeals Commission, also referred to as RAAC or the Commission, is the quasi-judicial administrative appellate body responsible for reviewing contested decisions of FloridaCommerce reemployment assistance appeals referees. The Commission is comprised of a Chairman and two Commissioners, each appointed by the Governor, and confirmed by the Senate, and is 100% federally funded. The Commission is housed within the FloridaCommerce, however, it operates as an independent review body.

FloridaCommerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.

FloridaCommerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities.  (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)

Let our mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/

In collaboration with our partners, we salute our nation’s veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply at FloridaCommerce  for positions that fit their skill sets.

The Work You Will Do:

You will be the primary receptionist for the Commission. This position is responsible for providing the primary clerical and customer service support to the Commission. You will work under the direct supervision of the Chief Deputy Commission Clerk of the Reemployment Assistance Appeals Commission but must be capable of exercising a high degree of independent judgment and discretion. This position requires a high degree of accuracy and attention to detail, ability to understand appeal practices and terminology, knowledge of office procedures and practices, and ability to effectively handle telephone calls. The incumbent must be able to interact across multiple program areas within the agency. You must be cognizant of the importance of federal and court-imposed deadlines and organize work to ensure that deadlines are met.

The Difference You Will Make:

You will impact the citizens of Florida by assisting the Reemployment Assistance Appeals Commission with its ultimate goal of meeting state and federal timeliness requirements. FloridaCommerce is a fast-paced work environment in which critical thinking and prioritizing are a must.

How You Will Grow:

FloridaCommerce encourages its employees to constantly innovate and seek efficiencies.  Trainings are made available throughout the year and on request with the Office of Training and Development within the Bureau of Human Resource Management. In accordance with our Vision and Mission, the employee:

• Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of FloridaCommerce’s available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

These expectations are for all our employees, and you will be expected to model these as a leader.  We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.  

Where You Will Work:   

The Reemployment Assistance Appeals Commission is located at 1211 Governors Square Blvd, Suite 300, Tallahassee, Florida 32301. This is an on-site position, with a required work schedule of 8:00am – 5:00pm, Monday through Friday.

Tallahassee is Florida’s Capital City and continues to grow by attracting development and new businesses. Tallahassee is a mid-sized city in the heart of Florida’s Big Bend.  FloridaCommerce’s main office is in Downtown Tallahassee, the political epicenter that draws in visitors each year to visit the state’s Capitol. Each spring, the legislative session opens, and people pour in to see the Florida Legislature perform business and approve the state’s annual budget. Being in Tallahassee will guarantee you a unique experience, professional growth, entertainment, and culture. Tallahassee is:

• Known for its beautiful parks, rolling hills and oak trees, canopied roads, hotels, dining, museums, arts, music, and natural resources (https://talgov.com/ )
• Home to major college campuses, Florida State University (FSU), Florida A & M University (FAMU) and Tallahassee Community College (TCC).
• Approximately 22 miles from the nearest beach ( https://choosetallahassee.com/beaches-near-tallahassee/ )

• Within a state having no state income tax for residents of Florida

WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!

For a more complete list of benefits, visit www.mybenefits.myflorida.com. 

* We care about the success of our employees.

* We are always improving our technology, our tools, our customer’s experiences, and ourselves.

* A rewarding experience for reliable, compassionate, and professional employees.

Pay:    $42,000.00 Annually

Your Specific Responsibilities:

• Acts as the primary deputy clerk answering the Commission’s main telephone line, routing phone calls, and independently providing responses to general questions regarding policies and procedures involved in the Commission’s appellate work or routine calls regarding the status of cases before the Commission.

• Processes incoming documents, including scanning, stamping documents, uploading documents to the Commission’s case system, and routing documents to the intended recipient.

• Receives visitors and ensures all visitors sign into the visitor log.

• Assists with the Commission’s clerical and administrative duties.

• Assists the Executive Assistant and other appropriate personnel when shipments are received.

• Assists management with office management by ensuring all visitors are signed into the visitor log and are identified appropriately, informing management of any visits or scheduled maintenance, and preparing conference room for meetings and events.

• Assists in the processing of orders, notices, or other filings for issuance.

• Reviews appeal cases to determine appropriate responses to telephone calls and routing of documents.

• May act as backup to assist with setup of incoming appeals.

• Performs other similar duties as assigned.

The successful candidate will have the following required Knowledge, Skills, and Abilities:

• Ability to manage calls efficiently
• Ability to provide friendly and efficient customer service
• Ability to organize and maintain electronic files
• Ability to adjust to changing priorities or environments quickly
• Ability to establish and maintain effective working relationships with others
• Knowledge of correct spelling, punctuation, and grammar usage
• Knowledge of the organization’s departments and operating procedures
• Knowledge of legal terminology
• Knowledge of office management systems, procedures, and equipment
• Intermediate typing skills
• Ability to perform repetitive work for extended periods of time
• Ability to follow instructions
• Ability to prioritize and complete tasks in a timely manner
• Ability to exercise discretion and confidentiality in handling matters before the Commission.
• Working knowledge of Microsoft Outlook and Microsoft Word
• Working knowledge of Adobe Acrobat Pro or similar software
• Ability to access, input, and retrieve information from various computer applications
• Ability to proofread documents
• Ability to handle multiple tasks simultaneously

Qualifications:

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records. 

Minimum:   

• Duties and responsibilities of this position must be performed at the official work site of the Commission.
• A high school diploma or its equivalent and two years of office work experience, clerical experience, customer service experience, or similar experience. College education from an accredited institution can substitute for the required experience on a year for year basis.
• Experience must be verifiable with application. 

Preferred: 

• Experience answering a multi-line phone system is a plus.
• Experience in a State government benefits program is a plus.
• Legal experience, knowledge of appellate practices, or reemployment assistance appeals experience is a plus.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.