COMMUNICATIONS LIAISON - 60026755

Requisition No: 863956 

Agency: Children and Families

Working Title: COMMUNICATIONS LIAISON - 60026755

 Pay Plan: Career Service

Position Number: 60026755 

Salary:  $50,000 - $55,000 

Posting Closing Date: 10/26/2025 

Total Compensation Estimator Tool

Quality Office Communication Liaison

Agency: Florida Department of Children and Families (DCF)
Office: Office of Quality and Innovation
Working Title: Quality Office Communication Liaison
Location: Tallahassee (DCF Headquarters)
Salary Range: $50,000 - $55,000

About the Department and Office

The Florida Department of Children and Families (DCF) works to protect the vulnerable, promote strong and self-sufficient families, and advance human well-being through compassion, innovation, and accountability.

Within DCF, the Office of Quality and Innovation (OQI) leads enterprise efforts to enhance performance, strengthen data-driven decision making, and build a statewide culture of continuous improvement.

The Quality Office Communication Liaison serves as a key strategist facilitating collaboration, communication, and coordination between the Office of Quality and Innovation and its internal and external customers. This role ensures that information flows effectively and key OQI initiatives are visible and understood.

What You Will Do

The Quality Office Communication Liaison plays a pivotal role in ensuring transparency, alignment, and engagement across the Department’s quality and performance functions.
This position serves as the central point of communication between OQI leadership, DCF program offices, and the workforce—translating technical information into actionable insights and ensuring the Department’s quality initiatives are effectively represented and communicated.

Key Responsibilities:

• Coordinate communication between OQI and other departmental offices to ensure consistent messaging, timely updates, and cross-functional alignment.
• Develop and maintain communication tools, such as newsletters, intranet updates, talking points, presentation decks, and progress dashboards, that highlight agency-wide quality and innovation initiatives.
• Draft, review, and edit internal and external communications, ensuring accuracy, clarity, and alignment with DCF’s mission and tone.
• Support change management and engagement efforts related to quality improvement projects, training programs, and performance management initiatives.
• Collaborate with OQI leaders—including the Quality Review, Process Improvement, Data Analytics, Strategic Planning, and Workforce Development Teams—to translate technical and analytical findings into accessible messages for internal and external audiences.
• Maintain a centralized calendar and repository of quality-related meetings, deliverables, and communications, ensuring information is current and accessible.
• Prepare concise executive summaries, talking points, and visual materials to support the Secretary, Deputy Secretaries, and OQI leadership.
• Partner with the DCF Communications Office to align messages with agency-wide priorities, branding, and public communication standards.
• Support the coordination of quality councils, workgroups, and leadership briefings, including agenda development, documentation, and follow-up actions.
• Promote an agency culture of transparency, collaboration, and continuous improvement through clear, consistent, and data-informed communication.

How You Will Make an Impact

• Serve as a bridge between technical experts and OQI customers, ensuring quality and innovation initiatives are clearly communicated and effectively implemented.
• Strengthen the visibility of OQI’s work across the Department, ensuring that every program area understands the purpose, progress, and impact of statewide quality efforts.
• Support enterprise-wide communication strategies that reinforce the Department’s commitment to measurable outcomes, accountability, and public trust.
• Enhance organizational understanding of key priorities through clear, accessible messaging that translates complex data and performance metrics into meaningful insights.
• Foster collaboration among quality teams, program leaders, and field staff by maintaining open lines of communication and documenting lessons learned.
• Model a professional, solutions-focused approach to internal communication that reflects the Department’s values of service, integrity, and excellence.

Why Join Us

• Opportunity to influence statewide communication and engagement around DCF’s quality and innovation priorities.
• Direct collaboration with senior leadership and quality teams shaping the future of public service delivery.
• Professional development opportunities in strategic communication, project coordination, and performance management.
• Competitive salary and State of Florida benefits package including health insurance, retirement, and paid leave.
• A supportive culture that values clarity, collaboration, and continuous improvement.

Qualifications

• Bachelor’s degree in communications, public administration, business, English, journalism, or a related field preferred.
• Minimum of three (3) years of experience in professional communications, project coordination, or organizational liaison work within government, nonprofit, or large enterprise settings.
• Demonstrated ability to write, edit, and design clear, engaging, and accessible communication materials for diverse audiences.
• Experience supporting or coordinating enterprise initiatives, strategic plans, or quality improvement projects.
• Proven ability to build relationships and facilitate collaboration among multiple offices and stakeholders.
• Strong organizational skills with experience managing multiple priorities and deadlines in a fast-paced environment.
• Proficiency in Microsoft Office 365, SharePoint, PowerPoint, and Smartsheet; familiarity with Power BI or similar data visualization tools preferred.

Knowledge, Skills, and Abilities

• Knowledge of strategic communication principles, stakeholder engagement, and change management best practices.
• Skill in translating complex data and performance findings into concise and meaningful messages.
• Skill in writing, editing, and visual communication, with attention to tone, accuracy, and accessibility.
• Ability to plan, organize, and coordinate communication efforts across multiple projects and teams.
• Ability to understand and apply departmental policies, project management principles, and reporting structures.
• Ability to work independently, take initiative, and exercise sound judgment.
• Ability to establish and maintain effective working relationships with staff at all levels of the organization.
• Commitment to public service excellence, collaboration, and continuous improvement.

Join Our Mission

If you are a skilled communicator who thrives in collaborative environments and is passionate about supporting organizational excellence, we invite you to apply.
Your work will help ensure that the Department’s quality and innovation efforts are communicated clearly, executed effectively, and aligned with DCF’s mission to strengthen Florida’s families and communities.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.