COMPUTER OPERATIONS SUPERVISOR - 36000739

Requisition No: 867802 

Agency: Department of Lottery

Working Title: COMPUTER OPERATIONS SUPERVISOR - 36000739

 Pay Plan: Lottery Exempt Serv

Position Number: 36000739 

Salary:  $40,973.40 - $53,291.28 

Posting Closing Date: 01/22/2026 

Total Compensation Estimator Tool

COMPUTER OPERATIONS SUPERVISOR

FLORIDA DEPARTMENT OF THE LOTTERY – DIVISION OF COMPUTER SYSTEMS OPERATIONS

Open Competitive Opportunity

*Shift Hours: Monday - Thursday, 1PM - 12AM*

AGENCY BENEFITS:

If hired, as employee of the Florida Lottery, you will be provided the benefits listed below:

• Approximately 97.5% of the premium for health insurance
• Individual (~$8/month) or Family (~$30/month)
• 100% of the premium for individual or family dental insurance
• 100% of the premium for basic life insurance
• Employer contributions to the Pension Plan or Investment Plan; contribution levels will vary based upon Pay Plans.

GENERAL POSITION DESCRIPTION:

This is a supervisory position which encompasses the operation of multiple central site large scale computer systems, as well as computer peripheral equipment. Performs a variety of highly responsible duties involving independent judgment and initiative, some of which may be of a sensitive nature. Monitors the computer systems for efficiency and timeliness of activities. Responsible for supervising all lower-level employees on an assigned shift.  Confers with system analysts, vendors, and all users of the Lottery computer equipment. Customer service and working with technical vendors are also major parts of this position.

ESSENTIAL DUTIES:

• Each employee is expected to be knowledgeable of the Lottery’s Responsible Gaming program, including the No Underage Play and Play Within Your Means messaging, and will ensure retailers and players are aware of the program and provided information, as necessary.
• Supervises all Tallahassee Data Center Operators including approving time, completing performance evaluations, and assisting in scheduling staff during shortages.   Developing training for assigned staff to ensure compliance with all policies and procedures.  Coordinate and manage workload of all Computer Operations activities and handle administrative duties.
• Performs Production Control analysts’ tasks such as scheduling jobs, releasing jobs, releasing streams, etc.  This will provide coverage for essential Production Control duties in the absence of the Production Control staff.  
• Operates all components of the Lottery’s computer systems. This includes timely completion of monitored jobs and, processing daily draws for games that occur during a specific shift time frame. Helps to plan workloads, work flows, and priorities for job scheduling. Makes corrections necessary to complete work on schedule.
• Handles emergency situations (computer hardware failures, software problems, inclement weather, etc.) through approved emergency guidelines.
• Follows approved agency procedures to balance reports generated by the daily draws, the ICS Systems, and the Vendor’s reports.  Must be able to handle any draw discrepancies according to approved emergency procedures.  Also, must be able to resolve any balancing issues as per standard operating procedures. 

• Provides necessary assistance to the Computer Systems Operation Manager, the Orlando Data Center Supervisor, and the COOP Coordinator in the development, implementation and testing of the Lottery's Information Technology Disaster Recovery Plan (ITDRP) and Continuity of Operations Plan (COOP).
• Operates all components of the Lottery’s computer systems. 

• Operates a personal computer in a Microsoft Windows environment as needed for electronic correspondence, word processing, spread sheets, etc.
• Requests service as needed on all computer systems should problems arise. Coordinates the resolution of all problems during and after normal business hours.
• Monitors environment and electrical power to maintain narrow margin of operating conditions necessary to keep computer systems functioning.
• Maintains operating records on production and performance reports.  Documents daily actions in online operator log (OPERLOG) for review daily by Operations personnel,
• Trains other Computer Operations staff as needed. Supervises the CSO section if the CSO Manager is absent. 

• Communicates with other shifts, SNCS and SDS programming/system staff on a regular basis to follow up on and resolve any outstanding issues.
• Assists employees in the Tallahassee and the Orlando Data Center as needed.
• Assists in the creating, updating, and reviewing of all Computer Systems Operations standard operating procedures (SOPs), and backup and recovery procedures and processes.
• Attendance is an essential function of this position.
• Performs other related duties as assigned.

Knowledge, Skills, and Abilities:

• IBM servers with the AIX operating systems.
• Microsoft Widows servers with Windows server operating systems. 
• Operation a variety of data processing equipment.
• Operation of computer peripheral equipment
• PC experience in a Microsoft Windows environment.

Other job-related requirements for this position

High School Diploma or equivalent (GED) required.

Successful passing of a criminal background check (state, local, and national) is required). 

Maintains strict confidentiality of information learned while working with the Florida Lottery, whether learned through assigned duties or through working with other units. The types of confidential information may include, but are not limited to, payroll information, budget matters, policy decisions, tax matters, employee disciplinary issues, and other personnel data.

Statutes establishing or defining work performed

Chapter 24, Florida Statutes

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.