COMPUTER SYSTEMS SPECIALIST - 73005769

Requisition No: 848020 

Agency: Department of Revenue

Working Title: COMPUTER SYSTEMS SPECIALIST - 73005769

 Pay Plan: Career Service

Position Number: 73005769 

Salary:  $40,517.28 - $54,015.12 / annually 

Posting Closing Date: 03/17/2025 

Total Compensation Estimator Tool

Florida Department of Revenue

Child Support Program

Computer Systems Specialist (Operations Analyst II)

Tallahassee

This is an Internal Agency Advertisement

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY:

This Operations Analyst II position performs operations and maintenance along with production support and is an excellent fit for self-motivated critical thinkers. If you enjoy working with computer systems, reviewing information and problem solving, this may be the position for you. Your duties would include:

• Monitoring system outputs and reporting anomalies
• Performing data updates and corrections in a production environment
• Compiling data from single or multiple resources and formatting reports
• Developing and revising work instructions and job aids

MINIMUM REQUIREMENTS:

• Currently employed with the Florida Department of Revenue. 
• One year of experience working for the Department of Revenue Child Support Program.
• Two years of experience using Microsoft Office Suite, with emphasis on using Microsoft Excel.
• Two years of experience communicating with customers for the purpose of resolving inquiries.
• Two years of experience collecting and analyzing data to identify and solve problems, develop alternative recommendations, and implement resolution.*
• Two years of experience in effective communication through a variety of methods (i.e. report writing, public speaking, presentations) to a diverse internal or external audience.*

SUBSTITUTIONS:

• *A college degree can substitute for required work experience. 

PREFERENCES: 

• Preference may be given for experience providing quality customer service.

SPECIAL NOTES:

• This position is currently not telework eligible.
• The applicant selection criteria (ASC) screening tool has been administratively approved. Those applicants who have met the minimum qualifications and with the greatest points accumulated via the ASC scoring, will be selected for interview.

SALARY: $40,517.28 - $54,015.12.

BENEFITS:

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION: Nathalie Elsamra, (850) 617-8162, Nathalie.elsamra@floridarevenue.com

SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.