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Date: Sep 14, 2020

The State Personnel System is an E-Verify employer. For more information click on our E-Verify website.

Requisition No: 234202 

Agency: Department of Revenue


Position Number: 73006869 

Salary:  $2,582.39 - $3,399.11 / month 

Posting Closing Date: 09/21/2020 

This is an Internal Agency Advertisement

JOB SUMMARY: This is an Operations Analyst II - Computer Systems Specialist position in the Department of Revenue’s Child Support Program Enterprise Systems Support Process (ESSP), Operations & Support Unit. The incumbent in this position is expected to demonstrate a high degree of initiative and must be able to work independently with minimal supervision. The employee in this position will perform the duties related to the Operations & Maintenance activities and production support of the Child Support Automated Management System (CAMS). Monitor system outputs and report anomalies to the appropriate stakeholders and technical team. Perform data updates/corrections to the Production/Live environment. Compile data from single or multiple resources and format into a summary or master report.  Develop and revise procedures, Job Aids, and instructions respective to the program. Collaborate with ESSP, ISP, and/or Program Office team to create and improve processes and procedures.

The Florida Department of Revenue is committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability.



  • Currently Employed with the Florida Department of Revenue
  • One year of experience working for the Child Support Program of the Department of Revenue
  • Two years of experience using the Microsoft Office Suite, with fluency in Microsoft Excel
  • Two years of experience providing quality customer service
  • Two years of experience collecting and analyzing data to identify and solve problems, develop alternative recommendations, and implement resolution*
  • Two years of experience in effective communication through a variety of methods (i.e. report writing, public speaking, presentations) to a diverse internal and external audience*


  • *College education may substitute on a year for year basis

SCREENING DISCLAIMER: Responses to qualifying questions must be verifiable by skills and/or experiences stated on the candidate profile and/or resume.

SKILLS VERIFICATION TEST: All candidates who meet the screening criteria/minimum job requirements will be required to take a Skills Verification Test. Candidates must receive a score of at least 70% to be considered further.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

WHERE TO APPLY: All candidates must apply online at: If you experience problems applying online, please call the People First Service Center at 1-877-562-7287 for assistance.

CONTACT INFORMATION: Michael Black, 850-617-8062,

The Department of Revenue is a Family and Medical Leave Act (FMLA) covered employer. For more information review the Employee Rights Under the Family and Medical Leave Act here.

REMINDERS: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at:

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement. 

Nearest Major Market: Tallahassee