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CONSUMER SERVICE ANALYST - 42005017

Date: Feb 12, 2020

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Requisition No: 139864 

Agency: Agriculture and Consumer Services

Working Title: CONSUMER SERVICE ANALYST - 42005017

Position Number: 42005017 

Salary:  $11,741.60 

Posting Closing Date: 02/26/2020 

CONSUMER SERVICE ANALYST

FLORIDA DEPARTMENT OF AGRICULTURE AND CONSUMER SERVICES

DIVISION OF CONSUMER SERVICES
BUREAU OF COMMUNICATIONS AND CONSUMER OUTREACH

  ***OPEN COMPETITIVE OPPORTUNITY***

This is a part-time, shared position working the hours of 10:00 a.m. – 2:00 p.m.  

 

 

CONTACT:

Sonia McCabe at (850) 410-3732

MINIMUM REQUIREMENTS:

A high school diploma or its equivalent and two (2) years of professional or nonprofessional experience in administrative work, regulatory work, consumer complaint program work, interviewing, business administration, customer or public relations or investigations. 

College education from an accredited college or university can substitute at the rate of 30 semester or 45 quarter hours for each year of the required work experience. 

An equivalent combination of education and experience which equals two (2) years can substitute for the above requirements.

Please Note: There will be a numerically based work sample administered with an established minimum required passing score to all eligible candidates in order to move to the next phase of consideration.

***ATTENTION CANDIDATES***

To be considered for a position with the Florida Department of Agriculture and Consumer Services:

  • All fields in the Candidate Profile must be completed.
  • Work history, hours worked, and formal education fields must be filled out to determine qualifications for this position.
  • Responses to Qualifying Questions must be verifiable in the Candidate Profile.

The Florida Department of Agriculture and Consumer Services values
and supports employment of individuals with disabilities. Qualified
individuals with disabilities are encouraged to apply.

NOTES:

Successful applicant must pass a background screening, including fingerprinting, as a condition of employment.

JOB DUTIES:

Handles telephone, live chat  and email inquiries, complaints and requests from consumers, business owners, and other interested parties regarding program areas administered by the division, nonregulated areas and general consumer information.  Refers telephone, live chat and email  inquiries to the proper office, section or agency when appropriate. 

Provides applicants with guidance regarding registration and exemption under the regulatory functions of the division.  Assists consumers filing complaints with the division or seeking information, whether specific or general..

Uses computer equipment to search and store data and to enter necessary information to process a call, live chat or email. Handles requests for consumer complaint forms, brochures, registration packages and any other materials available from the division.  Timely processes and fulfills requests for written information or materials.

Performs research necessary to answer questions and assist consumers and others in a variety of subject areas; reviews current literature on consumerism to stay abreast of the latest developments.

Performs other duties as assigned by supervisor.

SPECIAL NOTES:

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement. 


Nearest Major Market: Tallahassee